hannibal151

I received my new UA Mileage Plus credit card a few weeks back and quickly got my first purchase in to receive my miles. I got a letter from Chase informing me that I had opened a UA mileage card before (I opened one Feb '07, received miles, and cancelled in November '07) and received mileage credit, therefore the 20K mileage offer for new customers couldn't be honored. I was denied my mileage; has anyone else encountered this problem? Is there anything I can do to get the miles posted?

Thanks in advance

USAFAN

I don't think there is anything you can do to get the miles. I read somewhere (FT or View from the Wing) that Chase stopped churning.

EsquireFlyer

Hi all!

As has been discussed on this forum before, Mileage Plus Visa card members used to be able to apply for a card every 3 months and get the 20,000 bonus miles (RDMs). Then, a policy change occurred a year or two ago, when Chase decided to begin enforcing the "bonus for first-time cardmembers only clause." But repeat cardmembers were still able to claim the 5,000 bonus EQMs if they applied for a platinum card.

Last summer, I applied for another platinum MP visa because I wanted the 5K EQMs; I expected to receive those, but not the 20K RDMs, because I was a repeat cardmember.

I got the EQMs shortly thereafer, and a few months after I received the card, I got a letter from Chase saying that I had signed up for a credit card offer that included a "premium" for first-time cardmembers, but that because I was not a first-time cardmember, I was not eligible for the "premium." It did not say exactly what the "premium" was (RDMs or EQMs), but I assumed that it referred to the RDMs. Sure enough, I received no bonus RDMs, but I got to keep the EQMs. I did not follow up on the letter.

Then, a few months after that, I received another letter from Chase this week. The letter says:

Upon reading this letter, I was surprised but cautiously optimistic. And sure enough, 20,000 new RDMs showed up in my Mileage Plus account today, as "choices" from Chase!

So, this seems to indicate either a policy change by Chase (back to the repeat-bonus-allowed policy), or possibly just a mistake they made on my account.

And I had never asked them about it--they just "discovered a mistake" in their internal review process, and "corrected" it by posting the 20,000 RDMs. So, it's possible that they actually made a mistake by "correcting" something that wasn't a mistake to begin with. But either way, I personally give Chase a big ^ today, and wanted to share the information on FT. Has anyone else gotten this letter? If other people have gotten it as well, then it would look like a deliberate policy change on Chase's part!

Pat89339

See this post from today.

Pat89339

See this post from today saying the opposite.

Strange things going on at Chase.

best

Is the reason for this Chase change of heart, because yor promo did not prohibit multiple bonus 20,000 miles.Which specific promo and card?

best

What a mix up.

u2vox

I received the same letter as the OP a week ago, and have 20,000 miles "back" in my account as a result. FWIW, the promo I signed up for DID say that the bonus RDMs could NOT be earned more than once, if I already had a different card - which I do, of course. Strange...

aisleorwindow

Very odd. I'll be interested to hear others' experiences.

I hope I get a letter - I applied for a card just to get the 5K EQMs (which I did) last January, and did not get the RDMs. I would LOVE to have those RDMs though!!!

EsquireFlyer

Same...the fine print in my promo (if I remember correctly) said 20K bonus for first-time cardmembers only. I used the promo link was floating around here on on FlyerTalk.

Thunderroad

Could it be that this possible change in policy only applies for platinum cards that involve the hefty $140 annual fee? Has anyone gotten the bonus 20K points for other Chase cards?

aisleorwindow

When did you guys apply for the card?

(I'm trying to figure out how far back they're looking to see if maybe I'll get a letter).

u2vox

Would have been last November for me. To answer another post above, both my cards are Plat Visas with the $140 fee (each reduced by $60 by calling and clarifying 1K status).

EsquireFlyer

My card was a little earlier than November, I think.

And all of my cards are the $140 ones, with $60 waiver (except my really old cards with the grandfathered $140 waiver).

mauiUAflyer

I recently signed up for a second chase card (a business one). No EQM's, but they did give me the 20,000 RDMs after the first purchase. Fee waived for the first year, too.