National/ Alamo FAQs and Questions
#61
Join Date: Mar 2009
Programs: aeroplan,amex platinum,hilton honours, emerald club elite, priority club
Posts: 212
#63
Join Date: Mar 2009
Programs: aeroplan,amex platinum,hilton honours, emerald club elite, priority club
Posts: 212
The one thing that I have been really looking forward to re the merger was the capabilitys to do one way from National to Enterprise. Any word on that?
Also, will you be able to make a reservation via Nationals website, and pick it up at an Enterprise? If yes, will you be able to use 1-2-Free?
Thanks
Also, will you be able to make a reservation via Nationals website, and pick it up at an Enterprise? If yes, will you be able to use 1-2-Free?
Thanks
#64
Join Date: Oct 2007
Posts: 141
sorry for the basic question...at what point should i cancel my 'backup' reservation? backup is thru alamo, about 20 bucks more than the national reservation i intend to go through with. i don't expect any problems with the national reservation, but got the alamo reservation just in case.
pickup is later tonight and i think both reservations have the same start time.
is it considered ok to not use a reservation and not notify the rental company / location at all, or not until after the start time? that doesn't seem real polite. but if you cancel #2 before picking up car #1, then i don't see the benefit of having the backup reservation.
pickup is later tonight and i think both reservations have the same start time.
is it considered ok to not use a reservation and not notify the rental company / location at all, or not until after the start time? that doesn't seem real polite. but if you cancel #2 before picking up car #1, then i don't see the benefit of having the backup reservation.
#65
Join Date: Mar 2009
Location: ATL
Posts: 52
sorry for the basic question...at what point should i cancel my 'backup' reservation? backup is thru alamo, about 20 bucks more than the national reservation i intend to go through with. i don't expect any problems with the national reservation, but got the alamo reservation just in case.
pickup is later tonight and i think both reservations have the same start time.
is it considered ok to not use a reservation and not notify the rental company / location at all, or not until after the start time? that doesn't seem real polite. but if you cancel #2 before picking up car #1, then i don't see the benefit of having the backup reservation.
pickup is later tonight and i think both reservations have the same start time.
is it considered ok to not use a reservation and not notify the rental company / location at all, or not until after the start time? that doesn't seem real polite. but if you cancel #2 before picking up car #1, then i don't see the benefit of having the backup reservation.
#68
Join Date: Mar 2009
Programs: aeroplan,amex platinum,hilton honours, emerald club elite, priority club
Posts: 212
Not sure what city your are picking up in. Is the National and Alamo together? If they are, they'll see the double booking on their system. If they are run in seperate facilities, get the rep to cancel it when you pick up your car (whichever way you choose, National or Alamo) Bottom line, if you are concerned about fleet, if its going to be a problem with NAtional, it will be a problem with Alamo. It's a shared fleet. IF you want to keep both bookings cancel the second one when you pick up the rental. The Alamo/ National rep can cancel it for you.
#69
Join Date: Apr 2002
Location: honolulu, hi
Posts: 27
Double booking question
I'm an EE taking a family trip next month. I need a minivan at LAX. At times I've been down EA/ES and there have been nothing but minivans, other times none. The current midsize rate is $188/wk, the minivan rate is $580(for a 8 seater). I fly into LAX at night, pick up the family the next morning. Is it allowed to make two reservations one for the midsize, one for the van, and if there's a minivan in EA/ES, just take it, and if not, just pick up the minivan and tell the gate agent to cancel the other reservation?
If I had to, I could make one reservation for the night before, the other the night after. Any insight would be appreciated.
If I had to, I could make one reservation for the night before, the other the night after. Any insight would be appreciated.
#70
Suspended
Join Date: Apr 2007
Posts: 551
I'm an EE taking a family trip next month. I need a minivan at LAX. At times I've been down EA/ES and there have been nothing but minivans, other times none. The current midsize rate is $188/wk, the minivan rate is $580(for a 8 seater). I fly into LAX at night, pick up the family the next morning. Is it allowed to make two reservations one for the midsize, one for the van, and if there's a minivan in EA/ES, just take it, and if not, just pick up the minivan and tell the gate agent to cancel the other reservation?
If I had to, I could make one reservation for the night before, the other the night after. Any insight would be appreciated.
If I had to, I could make one reservation for the night before, the other the night after. Any insight would be appreciated.
There is nothing that says you can't do it though.
We see more and more double and triple bookings these days since ppl can book their own reservations online. Many ppl book with multiple companies and go with whomever has the "shortest line" upon arrival.
When a city has some special event going on and cars are in short supply or everyone is sold out, it breaks my heart to have to tell some family on vacation or someone who had to travel last minute due to a family medical emergency that wasn't saavy to what was going on in town that they can't get a car or they have to spend a huge amount of their budget just to get a vehicle.
I know bookings are done for convenience but please try to think of the flip side of the coin.
#71
Join Date: Apr 2007
Location: Charlotte, NC
Posts: 1,086
I know the whole, it's not my problem, I'm working the system, if they didn't want it they could change their policy, excuses but I think it's a horrible practice all the same.
Book what you want at a price that is reasonable to you. If you find a better rate at another company, please consider cancelling your first reservation after booking your new one.
#72
Join Date: Oct 2007
Posts: 141
I didn't think I'd have a problem with my National reservation, but I was starting to get somewhat paranoid and had heard lots of 'backup reservation' talk on FT so it seemed like a reasonable idea.
Had no problems with the reservation from National. Was unable to cancel the Alamo reservation ahead of time, and I feel bad about that and do not plan to do this sort of thing in the future unless it is some sort of 'extreme' circumstance.
FYI, picked up minivan at LAX late Friday night. I saw only 1 van in the Minivan aisle. We had reserved a 7-seater minivan. Got a Toyota Sienna 8 seater (3 person 2nd row seat) with 6 miles on it. We didn't need the 8 passenger. The 8 pass rate seems to be quite a bit higher than the 7 pass.
Had no problems with the reservation from National. Was unable to cancel the Alamo reservation ahead of time, and I feel bad about that and do not plan to do this sort of thing in the future unless it is some sort of 'extreme' circumstance.
FYI, picked up minivan at LAX late Friday night. I saw only 1 van in the Minivan aisle. We had reserved a 7-seater minivan. Got a Toyota Sienna 8 seater (3 person 2nd row seat) with 6 miles on it. We didn't need the 8 passenger. The 8 pass rate seems to be quite a bit higher than the 7 pass.
#73
Original Poster
Join Date: May 2008
Posts: 4,396
I disagree...I think it's a horrible practice, although it is allowed because it messes with fleet utilizations and affects people's rates that book after you.
I know the whole, it's not my problem, I'm working the system, if they didn't want it they could change their policy, excuses but I think it's a horrible practice all the same.
Book what you want at a price that is reasonable to you. If you find a better rate at another company, please consider cancelling your first reservation after booking your new one.
I know the whole, it's not my problem, I'm working the system, if they didn't want it they could change their policy, excuses but I think it's a horrible practice all the same.
Book what you want at a price that is reasonable to you. If you find a better rate at another company, please consider cancelling your first reservation after booking your new one.
#75
Original Poster
Join Date: May 2008
Posts: 4,396
And welcome to the National Forum.