REFUSED upgrade at fairfield inn buckhead atl
Oct 11, 2014, 5:23 pm
#1
Original Poster
Join Date: Sep 2011
Location: L.A.
Programs: Marriott Lifetime Titanium Elite, Delta Diamond, IHG Diamond Ambassador, Hertz President's Circle
Posts: 1,135
REFUSED upgrade at fairfield inn buckhead atl
Hello everyone,
So I just checked into the fairfield inn buckhead, and I'm using a cat 1-5 certificate.
1. My name wasn't included on the elite member welcome letter at the front desk: no biggie.
2. I asked for an upgrade and the lady tells me that upgrades aren't given while using pts at Fairfield inns. I call bs on that and she says "at this hotel we don't offer them. Fairfield is the lowest chain out of marriott so we don't have flexibility like that" at this pt my brain is fried from pure ignorance...
Is this incorrect info ?
3. I'm not offered a platinum arrival gift.
So I just checked into the fairfield inn buckhead, and I'm using a cat 1-5 certificate.
1. My name wasn't included on the elite member welcome letter at the front desk: no biggie.
2. I asked for an upgrade and the lady tells me that upgrades aren't given while using pts at Fairfield inns. I call bs on that and she says "at this hotel we don't offer them. Fairfield is the lowest chain out of marriott so we don't have flexibility like that" at this pt my brain is fried from pure ignorance...
Is this incorrect info ?
3. I'm not offered a platinum arrival gift.
Oct 11, 2014, 5:50 pm
#2
Suspended
Join Date: Jan 2003
Posts: 8,720
Hello everyone,
So I just checked into the fairfield inn buckhead, and I'm using a cat 1-5 certificate.
1. My name wasn't included on the elite member welcome letter at the front desk: no biggie.
2. I asked for an upgrade and the lady tells me that upgrades aren't given while using pts at Fairfield inns. I call bs on that and she says "at this hotel we don't offer them. Fairfield is the lowest chain out of marriott so we don't have flexibility like that" at this pt my brain is fried from pure ignorance...
Is this incorrect info ?
3. I'm not offered a platinum arrival gift.
So I just checked into the fairfield inn buckhead, and I'm using a cat 1-5 certificate.
1. My name wasn't included on the elite member welcome letter at the front desk: no biggie.
2. I asked for an upgrade and the lady tells me that upgrades aren't given while using pts at Fairfield inns. I call bs on that and she says "at this hotel we don't offer them. Fairfield is the lowest chain out of marriott so we don't have flexibility like that" at this pt my brain is fried from pure ignorance...
Is this incorrect info ?
3. I'm not offered a platinum arrival gift.
Looks like no dinner for you!
Oct 11, 2014, 5:51 pm
#3
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Neither how you pay for a room nor the rate you have affect whether you should receive an upgrade or not. So the check-in agent was incorrect. But what they have to "upgrade" you to is not really mandated.
And as a Plat you should have been offered the choice of points or a food/beverage item. So you could definitely invoke the Plat Guarantee (which for an FFI I think is $25.) Note that they may try to say you did have a choice and chose to receive the points. If you didn't do that, then they owe you the $25 (and you MUST notify them of that before you check out. Once you check out, they are off the hook.)
And as a Plat you should have been offered the choice of points or a food/beverage item. So you could definitely invoke the Plat Guarantee (which for an FFI I think is $25.) Note that they may try to say you did have a choice and chose to receive the points. If you didn't do that, then they owe you the $25 (and you MUST notify them of that before you check out. Once you check out, they are off the hook.)
Oct 11, 2014, 6:48 pm
#4
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
Does Fairfield Inns even have rooms that are considered upgrades?
Oct 11, 2014, 6:52 pm
#5
Original Poster
Join Date: Sep 2011
Location: L.A.
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Oct 11, 2014, 6:53 pm
#6
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Oct 11, 2014, 6:54 pm
#7
Original Poster
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Neither how you pay for a room nor the rate you have affect whether you should receive an upgrade or not. So the check-in agent was incorrect. But what they have to "upgrade" you to is not really mandated.
And as a Plat you should have been offered the choice of points or a food/beverage item. So you could definitely invoke the Plat Guarantee (which for an FFI I think is $25.) Note that they may try to say you did have a choice and chose to receive the points. If you didn't do that, then they owe you the $25 (and you MUST notify them of that before you check out. Once you check out, they are off the hook.)
And as a Plat you should have been offered the choice of points or a food/beverage item. So you could definitely invoke the Plat Guarantee (which for an FFI I think is $25.) Note that they may try to say you did have a choice and chose to receive the points. If you didn't do that, then they owe you the $25 (and you MUST notify them of that before you check out. Once you check out, they are off the hook.)
These people at this hotl most likely won't have a clue what that is.
Oct 11, 2014, 6:56 pm
#8
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
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Usually they do. I've quite often been upgraded to an "Extended King" room.
Some may have rooms with better views or better locations within the hotel.
Some may have rooms with better views or better locations within the hotel.
Oct 11, 2014, 6:57 pm
#9
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Nevermind I see it here.
http://www.marriott.com/rewards/memb...s/guarantee.mi
http://www.marriott.com/rewards/memb...s/guarantee.mi
Oct 11, 2014, 6:58 pm
#10
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
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Oct 12, 2014, 5:05 am
#11
Suspended
Join Date: Jan 2003
Posts: 8,720
However, the relevant language that you are seeking is the following:
¶¶¶ Complimentary Room Upgrade: Based on room availability at check-in and limited to a Member's personal guestroom. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites. All upgrades are granted on a space-available basis, as determined at the time of check-in. Upgrades are subject to availability and identified by each hotel. Not available at Marriott Vacation Club.
Moreover, claiming someone is B/S...ing you is most certainly not the way to get your point across and obtain what you are seeking.
Last edited by NJUPINTHEAIR; Oct 12, 2014 at 5:14 am
Oct 12, 2014, 6:02 am
#12
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
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Oct 12, 2014, 6:52 am
#13
Join Date: Sep 2001
Location: Woodstock, GA USA
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Posts: 906
If you want to experience more of what the Marriott Elite program offers to members, then don't stay at their bottom of the food chain properties. Fairfield and the other less expensive chains don't have a lot of perks to offer elites.
The last time I had to stay at a Fairfield a couple of years ago, I was one of two Platinum Premiers in residence there. We got the best they had to offer: a room with a sitting area and a second TV.
I don't remember what my arrival gift was back then. Might have been a cookie and a soft drink. The manager was pretty nice to us and all the other consultants there. She'd have pizza or other stuff like Mexican plus plenty of beer in the lobby lounge most evenings.
I sympathize with the OP not getting recognized and receiving his benefits but IMHO, it's a tempest in a teapot.
The last time I had to stay at a Fairfield a couple of years ago, I was one of two Platinum Premiers in residence there. We got the best they had to offer: a room with a sitting area and a second TV.
I don't remember what my arrival gift was back then. Might have been a cookie and a soft drink. The manager was pretty nice to us and all the other consultants there. She'd have pizza or other stuff like Mexican plus plenty of beer in the lobby lounge most evenings.
I sympathize with the OP not getting recognized and receiving his benefits but IMHO, it's a tempest in a teapot.
Oct 12, 2014, 7:59 am
#14
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Neither how you pay for a room nor the rate you have affect whether you should receive an upgrade or not. So the check-in agent was incorrect. But what they have to "upgrade" you to is not really mandated.
And as a Plat you should have been offered the choice of points or a food/beverage item. So you could definitely invoke the Plat Guarantee (which for an FFI I think is $25.) Note that they may try to say you did have a choice and chose to receive the points. If you didn't do that, then they owe you the $25 (and you MUST notify them of that before you check out. Once you check out, they are off the hook.)
And as a Plat you should have been offered the choice of points or a food/beverage item. So you could definitely invoke the Plat Guarantee (which for an FFI I think is $25.) Note that they may try to say you did have a choice and chose to receive the points. If you didn't do that, then they owe you the $25 (and you MUST notify them of that before you check out. Once you check out, they are off the hook.)
Oct 12, 2014, 9:28 am
#15
Original Poster
Join Date: Sep 2011
Location: L.A.
Programs: Marriott Lifetime Titanium Elite, Delta Diamond, IHG Diamond Ambassador, Hertz President's Circle
Posts: 1,135
Your statement later in your post that we don't give [upgrades] because F/I are the lowest category of Marriott hotels,
Y
is much more general and that is what I was commenting on in your post -- so it appears that perhaps both of you were confused as to what each of you were seeking.
However, the relevant language that you are seeking is the following:
http://www.marriott.com/rewards/member-benefits.mi
Moreover, claiming someone is B/S...ing you is most certainly not the way to get your point across and obtain what you are seeking.
Y
is much more general and that is what I was commenting on in your post -- so it appears that perhaps both of you were confused as to what each of you were seeking.
However, the relevant language that you are seeking is the following:
http://www.marriott.com/rewards/member-benefits.mi
Moreover, claiming someone is B/S...ing you is most certainly not the way to get your point across and obtain what you are seeking.
Again, regardless of how you are paying, a platinum elite member should be eligible for an upgrade. This hotel said I was not eligible bc I am using a certificate. THAT is against Marriott policy and is the basis of my entir post.