REFUSED upgrade at fairfield inn buckhead atl
 

Hello everyone,
So I just checked into the fairfield inn buckhead, and I'm using a cat 1-5 certificate.

1. My name wasn't included on the elite member welcome letter at the front desk: no biggie.

2. I asked for an upgrade and the lady tells me that upgrades aren't given while using pts at Fairfield inns. I call bs on that and she says "at this hotel we don't offer them. Fairfield is the lowest chain out of marriott so we don't have flexibility like that" at this pt my brain is fried from pure ignorance...

Is this incorrect info ?

3. I'm not offered a platinum arrival gift.

Not required, always a courtesy.

Looks like no dinner for you!

Neither how you pay for a room nor the rate you have affect whether you should receive an upgrade or not. So the check-in agent was incorrect. But what they have to "upgrade" you to is not really mandated.

And as a Plat you should have been offered the choice of points or a food/beverage item. So you could definitely invoke the Plat Guarantee (which for an FFI I think is $25.) Note that they may try to say you did have a choice and chose to receive the points. If you didn't do that, then they owe you the $25 (and you MUST notify them of that before you check out. Once you check out, they are off the hook.)

Does Fairfield Inns even have rooms that are considered upgrades?

You're confused. The point of my post was to say that the agent said I do not even get an upgrade because I'm using points. That's incorrect.

They have suites

Do you have a link that talks about this "platinum guarantee"??

These people at this hotl most likely won't have a clue what that is.

Usually they do. I've quite often been upgraded to an "Extended King" room.

Some may have rooms with better views or better locations within the hotel.

Nevermind I see it here.
http://www.marriott.com/rewards/memb...s/guarantee.mi

Your statement later in your post that we don't give [upgrades] because F/I are the lowest category of Marriott hotels,

is much more general and that is what I was commenting on in your post -- so it appears that perhaps both of you were confused as to what each of you were seeking.

However, the relevant language that you are seeking is the following:

http://www.marriott.com/rewards/member-benefits.mi

Moreover, claiming someone is B/S...ing you is most certainly not the way to get your point across and obtain what you are seeking. :rolleyes:

exactly, agree 100%^

If you want to experience more of what the Marriott Elite program offers to members, then don't stay at their bottom of the food chain properties. Fairfield and the other less expensive chains don't have a lot of perks to offer elites.

The last time I had to stay at a Fairfield a couple of years ago, I was one of two Platinum Premiers in residence there. We got the best they had to offer: a room with a sitting area and a second TV.

I don't remember what my arrival gift was back then. Might have been a cookie and a soft drink. The manager was pretty nice to us and all the other consultants there. She'd have pizza or other stuff like Mexican plus plenty of beer in the lobby lounge most evenings.

I sympathize with the OP not getting recognized and receiving his benefits but IMHO, it's a tempest in a teapot.

This.

The statement regarding FI, that they are the lowest in the chain etc was from the front desk agent. I never commented nor said that.

Again, regardless of how you are paying, a platinum elite member should be eligible for an upgrade. This hotel said I was not eligible bc I am using a certificate. THAT is against Marriott policy and is the basis of my entir post.