Really Can't Change Seats Online Until Check-In?
Sep 18, 2017, 1:13 pm
#16
Join Date: Feb 2013
Location: Brooklyn
Programs: Bolt Bus Rewards
Posts: 1,283
I had 2 domestic itineraries with that bug, both paid with cash. After several emails to customer service, they were able to "unlock" one of them, but not the other.
Sep 23, 2017, 8:01 am
#19
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
The app functionality is a joke, full stop. I cannot for the life of me figure out how it would be cheaper for B6 for me to call the Mosaic line, consume their time, rather than have the feature available on the app. Yes, I realize that having that feature costs, but so too does CS reps' hours.
Oct 10, 2017, 12:58 pm
#20
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,206
E-mailed customer support, but they haven't been able to help.
Oct 24, 2017, 10:11 am
#21
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
The app functionality is a joke, full stop. I cannot for the life of me figure out how it would be cheaper for B6 for me to call the Mosaic line, consume their time, rather than have the feature available on the app. Yes, I realize that having that feature costs, but so too does CS reps' hours.