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Thread: Really Can't Change Seats Online Until Check-In?
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Old Sep 18, 2017 | 1:13 pm
  #16  
AMflier
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Originally Posted by hi55us
It's a bug. Comes up on all of my reservations periodically, but a quick email to their customer support "unlocks" all of those menu options.
I had 2 domestic itineraries with that bug, both paid with cash. After several emails to customer service, they were able to "unlock" one of them, but not the other.
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