Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 21, 2013, 9:28 am
#2941
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I don't see it as a 'goodwill' adjustment at all. Deduction of points, especially at a decent amount, should be explicitly explained.
On second thoughts, I am struggling if I am correct. When the room is later reimbursed, IHG is not giving the room for free technically. It is just like free. In other words, they are not following the terms and conditions either.
On second thoughts, I am struggling if I am correct. When the room is later reimbursed, IHG is not giving the room for free technically. It is just like free. In other words, they are not following the terms and conditions either.
I do think that I don't really deserve the points - since it stated very clearly on their T&C. What IHG has really done wrong is the extremely slow reimbursement process - it has been more than 3 months since I have asked for my reimbursements and 3 of them are still missing. They are still 'communicating' with the accounting dept.
On top of that they still owe me all the interests I have lost and they wired the $ without covering their fee so I got less than what I paid - so far my nights are NOT free.
Jan 21, 2013, 12:09 pm
#2942
Join Date: Mar 2012
Posts: 940
Did they agree on giving the balance to you? How much was it? And it was for how many nights?
Regards.
Jan 21, 2013, 12:12 pm
#2943
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
That's what I'm criticizing IHG for - not telling what the hell is going on and then just took my points away.
I do think that I don't really deserve the points - since it stated very clearly on their T&C. What IHG has really done wrong is the extremely slow reimbursement process - it has been more than 3 months since I have asked for my reimbursements and 3 of them are still missing. They are still 'communicating' with the accounting dept.
On top of that they still owe me all the interests I have lost and they wired the $ without covering their fee so I got less than what I paid - so far my nights are NOT free.
I do think that I don't really deserve the points - since it stated very clearly on their T&C. What IHG has really done wrong is the extremely slow reimbursement process - it has been more than 3 months since I have asked for my reimbursements and 3 of them are still missing. They are still 'communicating' with the accounting dept.
On top of that they still owe me all the interests I have lost and they wired the $ without covering their fee so I got less than what I paid - so far my nights are NOT free.
u should complaint to better business bureau or something..
Jan 21, 2013, 1:44 pm
#2944
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Jan 21, 2013, 1:49 pm
#2945
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
They are for the BRG that's approved. IHG owes me about EUR 600 or so - 3 nights + insufficient funds for 7 reimbursements. It's so confusing that I have to keep track of so many reimbursements.
Jan 21, 2013, 2:53 pm
#2946
Join Date: Mar 2012
Posts: 940
Regards.
Jan 22, 2013, 1:40 pm
#2947
Join Date: Jan 2008
Location: in your favourite lounge, clearing the whole buffet
Programs: LH Maximizer of the year, BA Blue Label killer
Posts: 1,001
So I got this while checking in to a BRG room lately... I believe this is the manager's way to say ".... you" 
Jan 22, 2013, 2:19 pm
#2948
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
if anyone has any good sites for brg's in London can you pm me and i will happily share a site i had recent success on for the US.
thanks
thanks
Jan 22, 2013, 2:53 pm
#2949
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Could anyone confirm how the cancellation of a BRG (based on advanced purchase rate) should be handled?
A hotel is taking full payment from my card for a night I missed because the LHR's "snow" mayhem, even though the rate had become zero thanks to the BRG. Doesn't see quite fair, but they claim heads need to hit pillows to validate the claim.
A hotel is taking full payment from my card for a night I missed because the LHR's "snow" mayhem, even though the rate had become zero thanks to the BRG. Doesn't see quite fair, but they claim heads need to hit pillows to validate the claim.
Jan 22, 2013, 2:55 pm
#2950
Join Date: Apr 2007
Posts: 727
Could anyone confirm how the cancellation of a BRG (based on advanced purchase rate) should be handled?
A hotel is taking full payment from my card for a night I missed because the LHR's "snow" mayhem, even though the rate had become zero thanks to the BRG. Doesn't see quite fair, but they claim heads need to hit pillows to validate the claim.
A hotel is taking full payment from my card for a night I missed because the LHR's "snow" mayhem, even though the rate had become zero thanks to the BRG. Doesn't see quite fair, but they claim heads need to hit pillows to validate the claim.
Jan 22, 2013, 3:35 pm
#2952
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
which raises a good question. whether or not that clause is actually legal would be a good issue. I think it smacks of a penalty clause and might be struck out by a court. the night is either free, or it's not. the program could easily resolve the 'just book for convenience and maybe not show' camp by inserting an audit clause for serial offenders.
Jan 22, 2013, 3:51 pm
#2953
Join Date: Jun 2012
Posts: 289
If you make an award reservation and do not check-in...you will also be charged the nightly rate.
11.Priority Club members who cancel their Reward Night reservation will have their points used for that reservation re-deposited into the member's Priority Club account, and may be subjected to a processing fee. Priority Club members who do not cancel their Reward Night reservation by the cancellation deadline and do not use their reservation (no-show) are still subject to a no-show charge for the first night of the reservation, plus tax, per room, billed to the credit card used to guarantee the reservation upon booking. The points redeemed for the no-showed Reward Night reservation will be re-deposited into the member's Priority Club account.
Jan 22, 2013, 4:21 pm
#2954
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
award reservation is slightly different... same as a paid booking. no-show can understand the hotel may think it could have on sold the room. but if it has already given you the room for free under a brg, then it is not their room to sell anymore so the full $ amount may not be a fair estimation of their damages, hence a penalty, and not allowed.
Jan 22, 2013, 4:26 pm
#2955
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Yes, I saw that. But innocently assumed this to mean that an adjusted advanced purchase rate of zero would apply. 
Can't quite see the motivation/logic behind the penalty - unless it is to prevent those seeking to cancel inflexible rates from doing so by changing the room rate to zero via the BRG route.
Can't quite see the motivation/logic behind the penalty - unless it is to prevent those seeking to cancel inflexible rates from doing so by changing the room rate to zero via the BRG route.