Legality of the no-show cash fee policy for award bookings
Oct 28, 2013, 7:09 am
#33
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Oct 28, 2013, 8:50 am
#34
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Oct 28, 2013, 9:42 am
#36
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
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For them what worry, Hyatt posts the specific terms right on its website. Relevant section is bolded below. Put simply, each property has its own policy, you are warned that there is a policy and given 4 ways to find out the exact $ number, if any.
While this stuff can be boring, it really does pay to read it. Not only are the penalties sometimes tough, but there are also benefits out there that many people don't read about and therefore don't use.
Hyatt Gold Passport award reservations are subject to the reservation requirements of the individual hotel, such as length of stay. Hyatt Gold Passport award reservations are subject to the cancellation policy of the individual property at which member is redeeming an award. If member does not follow proper hotel cancellation policy or if member does not check into the hotel, the credit card provided with the reservation will be charged in accordance with the hotel’s cancellation or no-show policy. These policies vary by hotel and each hotel’s cancellation policy can be found on the hotel’s website on hyatt.com, by calling the hotel directly, or by contacting the local Worldwide Reservation Center.
While this stuff can be boring, it really does pay to read it. Not only are the penalties sometimes tough, but there are also benefits out there that many people don't read about and therefore don't use.
Hyatt Gold Passport award reservations are subject to the reservation requirements of the individual hotel, such as length of stay. Hyatt Gold Passport award reservations are subject to the cancellation policy of the individual property at which member is redeeming an award. If member does not follow proper hotel cancellation policy or if member does not check into the hotel, the credit card provided with the reservation will be charged in accordance with the hotel’s cancellation or no-show policy. These policies vary by hotel and each hotel’s cancellation policy can be found on the hotel’s website on hyatt.com, by calling the hotel directly, or by contacting the local Worldwide Reservation Center.
Hello,
Often1 did a great job pointing out in the Terms & Conditions on the specific policy for cancellations/no-show charges for a booking. We are always here for you if you have any questions regarding a cancellation policy or no-show charge for your specific reservation.
Sincerely,
Nick B.
Oct 28, 2013, 10:18 am
#38
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
When browsing rates and availability, there is a link under each price for a room "Taxes/Fees May Apply". When booking a room, it also states, at the bottom of a reservation, prior to clicking the check mark box for accepting the reservation, that states the cancellation policy for each reservation. I hope this helps!
Safe travels,
Nick B.
Oct 28, 2013, 10:24 am
#39
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Thanks... But that not really helps. Most just mention the cutoff for a cancellation but not what is charged if you miss the deadline. And that was how we have gotten here....
So I assume the full cancellation policy will also include what rate should be payed when missing the cancellation deadline and if there are additional fees to be paid.
So I assume the full cancellation policy will also include what rate should be payed when missing the cancellation deadline and if there are additional fees to be paid.
Oct 28, 2013, 10:43 am
#41
Original Poster
Join Date: Jan 2010
Posts: 66
Hello!
When browsing rates and availability, there is a link under each price for a room "Taxes/Fees May Apply". When booking a room, it also states, at the bottom of a reservation, prior to clicking the check mark box for accepting the reservation, that states the cancellation policy for each reservation. I hope this helps!
Safe travels,
Nick B.
When browsing rates and availability, there is a link under each price for a room "Taxes/Fees May Apply". When booking a room, it also states, at the bottom of a reservation, prior to clicking the check mark box for accepting the reservation, that states the cancellation policy for each reservation. I hope this helps!
Safe travels,
Nick B.
Nick,
I have yet to find the details of what the charges would be in points or cash on Hyatt.com for multiple reservations I have made. Help us understand how can we find it? If you can show us a screenshot for any reservation with those details, it would help tremendously.
Oct 28, 2013, 11:33 am
#42
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Hello,
Often1 did a great job pointing out in the Terms & Conditions on the specific policy for cancellations/no-show charges for a booking. We are always here for you if you have any questions regarding a cancellation policy or no-show charge for your specific reservation.
Sincerely,
Nick B.
Often1 did a great job pointing out in the Terms & Conditions on the specific policy for cancellations/no-show charges for a booking. We are always here for you if you have any questions regarding a cancellation policy or no-show charge for your specific reservation.
Sincerely,
Nick B.
Then points being kept - understandable. But an important item like this should be individually displayed with each reservation. Depending on the State/Country in which jurisdiction this would be litigated against... It wouldn't see the light of day.
Oct 28, 2013, 12:06 pm
#43
Join Date: Aug 2005
Location: BRU, BE
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Posts: 464
I would say it is highly doubtful that this rather universal 'disclosure' would be waterproof in order to legitimize the guest being charged hard cash.
Then points being kept - understandable. But an important item like this should be individually displayed with each reservation. Depending on the State/Country in which jurisdiction this would be litigated against... It wouldn't see the light of day.
Then points being kept - understandable. But an important item like this should be individually displayed with each reservation. Depending on the State/Country in which jurisdiction this would be litigated against... It wouldn't see the light of day.
Oct 29, 2013, 1:44 am
#44
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Hello!
When browsing rates and availability, there is a link under each price for a room "Taxes/Fees May Apply". When booking a room, it also states, at the bottom of a reservation, prior to clicking the check mark box for accepting the reservation, that states the cancellation policy for each reservation. I hope this helps!
Safe travels,
Nick B.
When browsing rates and availability, there is a link under each price for a room "Taxes/Fees May Apply". When booking a room, it also states, at the bottom of a reservation, prior to clicking the check mark box for accepting the reservation, that states the cancellation policy for each reservation. I hope this helps!
Safe travels,
Nick B.
Thanks... But that not really helps. Most just mention the cutoff for a cancellation but not what is charged if you miss the deadline. And that was how we have gotten here....
So I assume the full cancellation policy will also include what rate should be payed when missing the cancellation deadline and if there are additional fees to be paid.
So I assume the full cancellation policy will also include what rate should be payed when missing the cancellation deadline and if there are additional fees to be paid.
Oct 29, 2013, 2:52 am
#45
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I'm sorry too.... seems you're short on facts but long on speculation.
I'm genuinely looking how it is that I'm not able to find the hotels cancellation policies. So facts would be helpful...... assumptions, not so much.
When you make a booking you first see the rate rules, then on the booking form the same information gets repeated again under the T&C's. Same info again in the e-mail. Nothing additional is provided, no other links like you seem to imply. But all those are (mostly a single sentence) is the basics about the cancellation policy, not the policy itself. Nothing about additional fees or what the rate will be for nights charged.
So if you get more info, please share...
I'm genuinely looking how it is that I'm not able to find the hotels cancellation policies. So facts would be helpful...... assumptions, not so much.
When you make a booking you first see the rate rules, then on the booking form the same information gets repeated again under the T&C's. Same info again in the e-mail. Nothing additional is provided, no other links like you seem to imply. But all those are (mostly a single sentence) is the basics about the cancellation policy, not the policy itself. Nothing about additional fees or what the rate will be for nights charged.
So if you get more info, please share...
In any event, I did a couple of dummy bookings on hyatt.com. It clearly states the hotel's cancellation deadline under "rate rules." They're going to charge for one night's room if it's not cancelled prior to that deadline. In OP's case, I would absolutely take the position that they needed to make additional disclosure if they intended to charge a "no show" fee greater than the first night's room charge.