Legality of the no-show cash fee policy for award bookings
Nov 11, 2013, 1:20 pm
#61
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I wouldn't consider that analogous at all, as the monetary charges are explicitly numerated in the reservation for the rate booked for the kind of stay you mention above.
The Hyatt policy for no-shows on "pre-paid", non-refundable cash rates allows for the hotel to charge the monetary amount explicitly numerated in the reservation for the rate booked. The GP reward night bookings include no explicitly-numerated monetary amount in the reservation for the rate booked -- that is the difference which has led to this thread about the legality of what is occurring.
The Hyatt policy for no-shows on "pre-paid", non-refundable cash rates allows for the hotel to charge the monetary amount explicitly numerated in the reservation for the rate booked. The GP reward night bookings include no explicitly-numerated monetary amount in the reservation for the rate booked -- that is the difference which has led to this thread about the legality of what is occurring.
Now, for more detail: what is the typical no-show fee at a Hyatt on a pre-paid, nonrefundable rate? The cost of the first night's stay -- which would effectively make the room cost double for the first night? Or some other arbitrary number?
Nov 11, 2013, 3:09 pm
#62
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I disagree. They are analogous situations IMHO, since, in both cases, the money has been paid up front and there is no hope, under the terms of the rate, of getting a refund of the cost of the room itself. Whether Hyatt handles the situations differently is a different question -- and is what I asked in my post, and what you partially answered, perhaps without realizing it. So thanks.
Originally Posted by nnn
Now, for more detail: what is the typical no-show fee at a Hyatt on a pre-paid, nonrefundable rate? The cost of the first night's stay -- which would effectively make the room cost double for the first night? Or some other arbitrary number?
Do you have little to no knowledge about the details of how and what no-shows on Hyatt award nights are charged in money terms? In the course of a week, I have seen the no-show charge on award nights for single-night reservations range by more than even $100-$150 (US) from night to night even at just one property. At other properties, I have seen it range by over $250 from one night to another night in a given week. This is about award nights.
Last edited by GUWonder; Nov 11, 2013 at 3:14 pm
Nov 11, 2013, 5:34 pm
#63
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The contract in the form of the reservation is fundamentally different. Your situation has a contracted rate in monetary terms and explicitly indicates the cost in numerical terms of no timely cancellation per the contracted terms for the reservation. There is no such numerically explicit penalty in monetary terms for the Hyatt award reservations. Very different.
The point was to compare and contrast how Hyatt handles one situation to how it handles another. Nothing more. In any event, thanks for the info.
Nov 12, 2013, 10:10 am
#64
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Lets stop the bickering in this thread.
Clearly, at least practically, Hyatt's penalty for a no show on an award needs to be clarified - perhaps in a way similar to Starwood which clearly identifies the penalty (which is clearly outrageous - the "rack rate" the possibly the room you were upgraded to (suites possibly for Platinums at properties that pre-block them).
peteropny - co-mod - Hyatt
Clearly, at least practically, Hyatt's penalty for a no show on an award needs to be clarified - perhaps in a way similar to Starwood which clearly identifies the penalty (which is clearly outrageous - the "rack rate" the possibly the room you were upgraded to (suites possibly for Platinums at properties that pre-block them).
peteropny - co-mod - Hyatt
Peteropny - co-mid - Hyatt
Nov 13, 2013, 10:25 am
#66
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Hyatt calls award nights "free nights". Ironically, no-showing on a "free night" defaults to the "free night" booking not being "free"; the no-show on a "free night" at Hyatt hotels results in a surprise (i.e., previously-undisclosed, previously-undetermined) nightly charge to GoldPassport "award" night customers and ends up hitting customers with charges ranging from low double-digit dollar amounts to at least as high as $450 for the "free night" booking where a no-show occurs.
Welcome to the results of Hyatt's muddy approach to "free night" bookings and the matter of no-show charges.
Welcome to the results of Hyatt's muddy approach to "free night" bookings and the matter of no-show charges.