Originally Posted by
Gold Passport Concierge
Hello,
Often1 did a great job pointing out in the Terms & Conditions on the specific policy for cancellations/no-show charges for a booking. We are always here for you if you have any questions regarding a cancellation policy or no-show charge for your specific reservation.
Sincerely,
Nick B.
I would say it is highly doubtful that this rather universal 'disclosure' would be waterproof in order to legitimize the guest being charged hard cash.
Then points being kept - understandable. But an important item like this should be individually displayed with each reservation. Depending on the State/Country in which jurisdiction this would be litigated against... It wouldn't see the light of day.