Hyatt Hotel Canberra - A Park Hyatt Hotel REVIEW - MASTER THREAD
#46
Join Date: May 2006
Location: BKK.DPS
Programs: P THAI,Diamond HYATT
Posts: 3,290
Should you wish to use a suite upgrade you will be given the Park suite
Now that should give you a starting point, let the fun commence
#47
Join Date: Aug 2005
Location: Sydney
Programs: VA Platinum, SG Solitaire PPS, Hyatt Lifetime Globalist, Hilton Diamond
Posts: 403
I have paid for the Park King at Hyatt daily rate of AU$295 a night and been upgraded to the Club King Deluxe for my suite upgrade (booked via the Diamond Line - Australian number). The Club King deluxe room is 77sqm compared to 41sqm for the Club king. The Club King Deluxe room is not advertised on the website. The Park Suite is advertised as the only suite at 82sqm and is Hyatt daily rate of $645 a night.
Should I have been given the Park Suite?
Should I have been given the Park Suite?
#48
Used to be bulldoggolfer05
Join Date: May 2007
Location: Săo Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
I have paid for the Park King at Hyatt daily rate of AU$295 a night and been upgraded to the Club King Deluxe for my suite upgrade (booked via the Diamond Line - Australian number). The Club King deluxe room is 77sqm compared to 41sqm for the Club king. The Club King Deluxe room is not advertised on the website. The Park Suite is advertised as the only suite at 82sqm and is Hyatt daily rate of $645 a night.
Should I have been given the Park Suite?
Should I have been given the Park Suite?
Last edited by NDDomer86; Jan 12, 2010 at 6:53 am
#49
Used to be bulldoggolfer05
Join Date: May 2007
Location: Săo Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
A Club Deluxe Room does not seem to be a valid room type at the Park Hyatt Sydney, but regardless, the entry level suite at this property is the Premier Suite at 73 sqm. The Club Deluxe Room at the Park Hyatt Canberra is 77 sqm so certainly larger than the entry suite at the Park Hyatt Sydney. If one is to make an argument on size alone, this does not hold a footing. Also, keep in mind, that while we may have differing opinions of what constitutes a suite, the hotel is free to designate whatever rooms they wish as a suite, and as long as they assign it as an entry level suite (and sell it as such), it seems there is no recourse available.
#50
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Sorry, I was referring to the Club Deluxe King at CBR, and referncing my use of the Diamond line on a recent stay at PHS. FYI I received a City/Harbour View King a the PHS after in house reservations attempted to tell me it was only a one category upgrade.
#53
#55
Join Date: May 2002
Location: Newcastle, Australia.
Programs: QF Plat+ LTG/ OW Emerald, VA Plat, NZ Gold, HH Diamond, Hyatt Whatsit. Taxation is theft.
Posts: 2,637
#56
Underwhelmed
I just completed a one night stay and was underwhelmed. On arriving in my taxi the porter said: "Hey mate. Do you wan' me to put your bags on the trolley and take 'em to your room?" I'm not a snob (not much of one, anyway) but at a Park Hyatt I expect a high degree of professionalism, even in Australia. Something like "Welcome to the Park Hyatt Canberra. May I assist you with your bags?"
The front desk agent welcomed me back to the hotel (I'd never stayed before) and directed me to my room. The bags were promptly delivered. The bathroom is huge and very nice with marble throughout, a separate bath and shower and a number of amenities like a shaving kit, dental kit, cotton wool etc. The big thing missing from the room, though, was a luggage rack. The only place to put your suitcase is either on the lounge or on the floor, neither of which are suitable to me. The second big letdown for the room is the size of the TV. It wouldn't be bigger than 26 inch, probably smaller. For a Park Hyatt and for the size of the room it really is too small.
The evening canapes and drinks in the Ambassador Lounge were very nice with a decent selection. Breakfast was average. There are not hot items at all. Toast, muffins, croissants, two or three cereals, muesli and fruit about sums it up.
The evening turndown occurs without request. It was very nicely done with two bottles of water left. However, the bedspread/doona/duvet looked like it had just been thrown over the bed. I might be being picky but it didn't look like any care had been taken.
Ahhh, yes. The Diamond amenity: two apples! Wow. I've had better Diamond amenities at el-cheapo Hyatts in the US. Very disappointing. There was no beverage side to the amenity, either. Seriously.
The Clubhouse fitness centre is very good. Several cardio machines and a good number of weights machines.
It's a very nice hotel, to be sure, but, for a Park Hyatt, this stay didn't impress. I'm back at the end of the week and hoping for improvements.
The front desk agent welcomed me back to the hotel (I'd never stayed before) and directed me to my room. The bags were promptly delivered. The bathroom is huge and very nice with marble throughout, a separate bath and shower and a number of amenities like a shaving kit, dental kit, cotton wool etc. The big thing missing from the room, though, was a luggage rack. The only place to put your suitcase is either on the lounge or on the floor, neither of which are suitable to me. The second big letdown for the room is the size of the TV. It wouldn't be bigger than 26 inch, probably smaller. For a Park Hyatt and for the size of the room it really is too small.
The evening canapes and drinks in the Ambassador Lounge were very nice with a decent selection. Breakfast was average. There are not hot items at all. Toast, muffins, croissants, two or three cereals, muesli and fruit about sums it up.
The evening turndown occurs without request. It was very nicely done with two bottles of water left. However, the bedspread/doona/duvet looked like it had just been thrown over the bed. I might be being picky but it didn't look like any care had been taken.
Ahhh, yes. The Diamond amenity: two apples! Wow. I've had better Diamond amenities at el-cheapo Hyatts in the US. Very disappointing. There was no beverage side to the amenity, either. Seriously.
The Clubhouse fitness centre is very good. Several cardio machines and a good number of weights machines.
It's a very nice hotel, to be sure, but, for a Park Hyatt, this stay didn't impress. I'm back at the end of the week and hoping for improvements.
#57
Less underwhelmed
A two night stay over the weekend was much improved on my one night last weekend. The concierge was more professional and the Diamond amenity went from two apples last week to five pieces of fruit, a bottle of red wine and a handwritten note from the GM.
I had a club sandwich from the room service menu and was very pleasantly surprised to see no additional charge. No tray charge, no 15% room service charge, nothing additional for public holidays. I can't remember the last time I stayed at a hotel that didn't charge extra for room service.
I had a club sandwich from the room service menu and was very pleasantly surprised to see no additional charge. No tray charge, no 15% room service charge, nothing additional for public holidays. I can't remember the last time I stayed at a hotel that didn't charge extra for room service.
#58
Join Date: May 2002
Location: Newcastle, Australia.
Programs: QF Plat+ LTG/ OW Emerald, VA Plat, NZ Gold, HH Diamond, Hyatt Whatsit. Taxation is theft.
Posts: 2,637
A two night stay over the weekend was much improved on my one night last weekend. The concierge was more professional and the Diamond amenity went from two apples last week to five pieces of fruit, a bottle of red wine and a handwritten note from the GM.
I had a club sandwich from the room service menu and was very pleasantly surprised to see no additional charge. No tray charge, no 15% room service charge, nothing additional for public holidays. I can't remember the last time I stayed at a hotel that didn't charge extra for room service.
I had a club sandwich from the room service menu and was very pleasantly surprised to see no additional charge. No tray charge, no 15% room service charge, nothing additional for public holidays. I can't remember the last time I stayed at a hotel that didn't charge extra for room service.
My room service was late (50 minutes, quoted 30), received a box of chocolates as a sweetener (boom boom). Overall a decent stay - the arsed up and double-charged me for dinner, promised to fix it and email a revised invoice, which I received around 20 minutes after checkout.
#59
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
Just checked out today. My experience is as follows. Arrived approximate 4pm waited few minutes for a porter no one arrived had to go get luggage trolly myself then porter came out to lend a hand. Check in was good I used my diamond suit upgrade for a park suite. Proceed to the room with the porter. Rooms very spacious has two bathrooms one with massive bath. Bed very comfortable. Small standing balcony and a few limited pay tv channels the standard hotel package. Diamond amenities were 5 piece fruit plate and a bottle of good wine. Brand name bathroom amenities included bath salts etc pool spa gym are in a separate building. Short walk.
Ambassador lounge had self serve tea coffee and . Between 6and 8 pre dinner drinks and canapés which included a good range of different canapés cheese deserts spirits beer soft drinks coffee tea. Breakfast is $39 per head served in the promenade cafe for a full buffet very good had a chef making omlette and service from staff was excellent.
Check out wasn't as swift as check in with issues with my upgrade but once sorted all in all a good stay.
I would recommend this hotel compared to the novotel it's 3 times as good. Free parking on site.
Ambassador lounge had self serve tea coffee and . Between 6and 8 pre dinner drinks and canapés which included a good range of different canapés cheese deserts spirits beer soft drinks coffee tea. Breakfast is $39 per head served in the promenade cafe for a full buffet very good had a chef making omlette and service from staff was excellent.
Check out wasn't as swift as check in with issues with my upgrade but once sorted all in all a good stay.
I would recommend this hotel compared to the novotel it's 3 times as good. Free parking on site.
#60
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Despite the negative reviews, I just checked in and was expecting to have to argue for a Club Deluxe (which my PL rep agreed was the best available room). Despite informing that I have booked a Non Smoking King, when I asked "What room type do you have me in?" the FD agent replied "The Ambassador Suite."
The Suite is actually called the Hughes Suite, and is by far the larges suite I have ever stayed in. It features a foyer, living room, kitchen, bedroom, 2 balconies and a huge bathroom with a spa. Welcome amenity was a bottle of red (which I swapped for White) and a fruit platter.
So far, very impressed. As others have noted there were no porters at the front entrance. Yet to explore the club or other areas of the hotel.
The Suite is actually called the Hughes Suite, and is by far the larges suite I have ever stayed in. It features a foyer, living room, kitchen, bedroom, 2 balconies and a huge bathroom with a spa. Welcome amenity was a bottle of red (which I swapped for White) and a fruit platter.
So far, very impressed. As others have noted there were no porters at the front entrance. Yet to explore the club or other areas of the hotel.