FlyerTalk Forums - View Single Post - Hyatt Hotel Canberra - A Park Hyatt Hotel REVIEW - MASTER THREAD
Old Jan 12, 2010 | 6:47 am
  #48  
NDDomer86
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Originally Posted by astonmartinv8
I have paid for the Park King at Hyatt daily rate of AU$295 a night and been upgraded to the Club King Deluxe for my suite upgrade (booked via the Diamond Line - Australian number). The Club King deluxe room is 77sqm compared to 41sqm for the Club king. The Club King Deluxe room is not advertised on the website. The Park Suite is advertised as the only suite at 82sqm and is Hyatt daily rate of $645 a night.

Should I have been given the Park Suite?
I had a similar experience at the Hyatt Regency Greenville (see Master Thread) where I was confirmed into a seemingly oversized room but upon checkin was upgraded to an actual suite. It may be the same situation here. My suggestion would be to call reservations AND the hotel and have them add a note that an upgrade to a Park Suite would be appreciated if available, then upon arrival, if you're not given an upgrade and don't find the Club King Deluxe to be satisfactory as a suite, ask them to return the suite upgrade certificate OR bump you to a Club King and return the certificate. At 77 sqm (or over 800 sq ft.) though, I'd definitely say that the room you've been confirmed in would be considered a suite, as it's over twice the size of the average hotel room (industry wide).

Last edited by NDDomer86; Jan 12, 2010 at 6:53 am
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