Hilton Revolutionizes Hotel Experience with Digital Check-In, Room Selection & Custom
Jul 29, 2014, 3:48 pm
#62
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Jul 29, 2014, 5:10 pm
#63
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
Hi all,
I know many of you have been discussing for a couple days now, but to officially confirm:
--- snip ---
I see there are a lot of questions in this thread already, and I’m working to get some clarification. In the meantime, if you have any other questions for me about these new digital tools, let me know. Please note that it may take me some time to get the answers, but I’ll do my best to get you the right information as quickly as I can!
Thanks,
Anthony
I know many of you have been discussing for a couple days now, but to officially confirm:
--- snip ---
I see there are a lot of questions in this thread already, and I’m working to get some clarification. In the meantime, if you have any other questions for me about these new digital tools, let me know. Please note that it may take me some time to get the answers, but I’ll do my best to get you the right information as quickly as I can!
Thanks,
Anthony
If not. the info is this thread should be sent to the people who should have done that work.
Bob H
Last edited by BobH; Jul 29, 2014 at 6:36 pm
Jul 29, 2014, 5:46 pm
#64
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
So if Hilton decides to introduce BT locks to all their properties, do the franchises have to cough up the dough or does Hilton do it for them?
Got me thinking this sounds like the unfunded mandates that are seen in QSRs...
Got me thinking this sounds like the unfunded mandates that are seen in QSRs...
Jul 29, 2014, 6:41 pm
#65
Join Date: Feb 2013
Location: DCA
Posts: 7,769
I thought of the "physical room key in the room" idea, but immediately rejected it. Why? Access to the room by housekeeping, maintenance, etc. Too many people can come and go from your room. If the room key is there waiting for you, it is there for housekeeping to snag before you ever show up.
Jul 29, 2014, 7:21 pm
#66
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
I agree, did the focus groups create the website also? I have very little confidence in Hilton IT to pull this off.
Jul 29, 2014, 10:38 pm
#68
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
Jul 30, 2014, 7:01 am
#69
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,253
I think this has promise and I view it as an enhancement to the Diamond VIP Advance Check-in function (although I very much understand the IT skepticism since that only seems to work some of the time and its not as expansive as this new system). My big question is what happens if you don't take advantage of this feature. Do you automatically get shuffled down to less and less attractive rooms (aka first floor next to the dumpster) if you just show up at the hotel and check in regular.
Jul 30, 2014, 7:17 am
#70
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
I'm wondering the same thing. At 6AM the day before have you already been assigned a default room based on your preferences/status/availability, or is it a free for all for all the decent rooms starting at that time? I'm hoping it is the former.
Jul 30, 2014, 8:40 am
#71
FlyerTalk Evangelist
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 13,167
Interesting that by 2016, Hilton's plan allows you to never interact with a person for hotel stays.
I may be in the minority, but I will always want to have a physical key. Late at night, coming back on the road, my phone may very well be dead!
I may be in the minority, but I will always want to have a physical key. Late at night, coming back on the road, my phone may very well be dead!
Jul 30, 2014, 9:29 am
#72
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,253
By the way, all the Hyatt Regencys I have been to during my recent Hyatt Diamond Challenge allowed you to do just that. You can check in at a kiosk that spits out your keys, asks if you want a welcome amenity or point and you are on your way and you can use Web check-out when you leave. It works really well, in fact those check-in kiosks and the whole Diamond Welcome Amenity are what I liked by far the best of the Hyatt program.
Jul 30, 2014, 9:38 am
#73
Join Date: Jul 2013
Posts: 4
Of more practical value to me would be a smoother website experience when I'm booking, and then a stronger, more reliable wifi signal once I'm on-site.
I don't consider it an inconvenience or a hassle to come to the desk for check in. I'm also fine with the hotel using my preferences to assign my room for my routine work stays. I only spend additional time on room selection if I'm traveling with my family so can't picture any real added value beyond what I already do.
n.
I don't consider it an inconvenience or a hassle to come to the desk for check in. I'm also fine with the hotel using my preferences to assign my room for my routine work stays. I only spend additional time on room selection if I'm traveling with my family so can't picture any real added value beyond what I already do.
n.
Jul 30, 2014, 9:56 am
#74
Join Date: Oct 2002
Location: PIT
Programs: HHonors Diamond, SW A-List Preferred
Posts: 378
Add me to the list of those who ask, "you're trusting this to Hilton IT to get right?" They still have issues with their website and phone app on a weekly basis. Maybe they should focus on getting that worked out before spreading their wings even more.
Jul 30, 2014, 1:08 pm
#75
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
By the way, all the Hyatt Regencys I have been to during my recent Hyatt Diamond Challenge allowed you to do just that. You can check in at a kiosk that spits out your keys, asks if you want a welcome amenity or point and you are on your way and you can use Web check-out when you leave. It works really well, in fact those check-in kiosks and the whole Diamond Welcome Amenity are what I liked by far the best of the Hyatt program.
Turns out, they did! And it was a hit.
http://www.informationweek.com/hilto.../d-id/1025549?
David