2012 Diamond suite upgrade failure thread
Feb 4, 2012, 8:20 am
#46
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,149
Why is everyone thinking they are going to get a suite? The updated Honor's terms make it perfectly clear that the hotel is under no obligation to give a suite upgrade.
Feb 4, 2012, 8:30 am
#47
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
I would guess that if your requirement was that the room have two beds, and you got the best room they had with two beds, then there was no upgrade that would meet your requirements. You already had the best room available with two beds. It is a case of not being upgradable. IMO.
Feb 4, 2012, 8:37 am
#48
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
+1 from me too. It may lead to some hotels to being more generous and opening up suites for upgrades, but they are under no obligation to do so. Also even those properties opening up suites for upgrades may still have more Diamonds than suites available anyway, which again would not really be a failure in this case either.
Feb 4, 2012, 9:40 am
#49
Join Date: Dec 2001
Posts: 3,046
Avoid Hilton Manchester Deansgate
Manchester Deansgate Hotek UK. Booked queen Hilton guest room and received same. Strange as checked my booking before leaving DXB to travel to MAN and it showed king executive. Asked at check in if new Diamond benefits rolled at here and they said yes. But no suites available and neither was a king bedded room 
Room was right by lifts and noisy from Chav guests 
got moved to super-quiet queen room after complaining. Why not allocate thisupon arrival. I am a regular after all. Executive lounge awfully chaotic and service poor. Will look for non-Hilton alternative next time. Loyalty doesn't pay sometimes
Room was right by lifts and noisy from Chav guests got moved to super-quiet queen room after complaining. Why not allocate thisupon arrival. I am a regular after all. Executive lounge awfully chaotic and service poor. Will look for non-Hilton alternative next time. Loyalty doesn't pay sometimes
Feb 4, 2012, 10:29 am
#51
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,214
Indeed. I would much prefer the normal upgrade being King Guest Room to King Executive Room and nothing else rather than King Guest Room to King Guest Room Plus most of the time and a suite once a year.
Feb 4, 2012, 10:48 am
#52
Join Date: Nov 2010
Location: Bristol, UK
Programs: HH D, Rad VIP, Marriott G
Posts: 5,359
However, I do think it very useful to list those hotels that have not given any 'upgrade' so that other members can be aware of this and make their decision on where to bring their custom appropriately if two hotels are up for consideration and otherwise are nearly the same...
In my previous post on this thread I did not receive an upgrade to anything other than what I booked...not a better floor, not a quieter location, not a better category of room and certainly not a suite...although the better category rooms were available via NOR1 for a fiver...
That type of nickel and dime behaviour should not be rewarded in my opinion...
In contrast, when I do book a suite from now on I will be 'eligible' for a one category upgrade which didn't happen in the past...again the hotel does not have to provide this but I am certain that some hotels will shine by providing upgrades (one category or more) to their guests and others will equally stand out negatively by not doing anything for diamonds...and I hope this thread highlights that negative behaviour so that I (where possible) can steer clear of them and reward those that do provide that little bit extra under the new 'rules'.
If this thread is only about suite upgrades then might I suggest we start a new thread about the success of one room upgrades and equally a failures thread excluding suites...
Feb 4, 2012, 3:33 pm
#53
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2003
Location: LAX
Posts: 10,909
hilton hawaiian village
No suite upgrade (all sorts available), diamond upgrade policy is upto oceaview corner rooms in rainbow tower.
On two prior stays there we had junior suites (fd had more flexibility with what to assign) so things are worse now and we were offered an upsell to better rooms.
No suite upgrade (all sorts available), diamond upgrade policy is upto oceaview corner rooms in rainbow tower.
On two prior stays there we had junior suites (fd had more flexibility with what to assign) so things are worse now and we were offered an upsell to better rooms.
Feb 4, 2012, 4:33 pm
#54
Join Date: Apr 2011
Posts: 88
They aren't obligated to, but really... you'd think that after devoting yourself and your money to their hotels over another brand that an upgrade to a suite is the least they can do.
Feb 4, 2012, 5:01 pm
#55
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,149
Most Hilton's are franchised. Unless you are staying in the same hotel on a regular basis you are not doing the hotel any great favors by thinking you are entitled to a suite. If you stay in the same hotel all the time and get a suite upgrade great. Otherwise expect what the basic program allows and be happy when you get more. Suite upgrades were never a guaranteed benefit of Honors, and the still aren't.
Feb 5, 2012, 3:54 pm
#56
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,418
LHR HL, booked normal guest room, upgraded to standard exec floor room with lounge benefits, as usual (including the always malfunctioning CBeebies channel 10). No change from past Diamond treatment (always consistent), and no mention of new benefits package. Will see if points points and report back.
Feb 5, 2012, 10:23 pm
#57
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
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Feb 5, 2012, 11:00 pm
#58
Join Date: Jul 2005
Location: HNL
Programs: UA platinum, HA platinum, Hyatt, Hilton, Marriott, Priority Club, SPG
Posts: 370
Hilton San Francisco
Suites were supposedly all booked by conferences. I had separate reservations and offer was made to move after first night to preassigned newer room. Was told that room in tower 2 was actually better because it was larger--it was larger but was also noisy (never did figure out what the thunder-sounding noise that occurred around 11 pm nightly was) and bed was not Hilton's norm.
Suites were supposedly all booked by conferences. I had separate reservations and offer was made to move after first night to preassigned newer room. Was told that room in tower 2 was actually better because it was larger--it was larger but was also noisy (never did figure out what the thunder-sounding noise that occurred around 11 pm nightly was) and bed was not Hilton's norm.
Feb 5, 2012, 11:18 pm
#59
Join Date: May 2005
Posts: 4,872
Most Hilton's are franchised. Unless you are staying in the same hotel on a regular basis you are not doing the hotel any great favors by thinking you are entitled to a suite. If you stay in the same hotel all the time and get a suite upgrade great. Otherwise expect what the basic program allows and be happy when you get more. Suite upgrades were never a guaranteed benefit of Honors, and the still aren't.