2012 Diamond suite upgrade failure thread
Feb 17, 2012, 7:10 am
#76
Join Date: Oct 2000
Location: Birmingham, England
Programs: LH SEN, Hilton Diamond, AF/KL & BA basic memberships, Tufty Club Exec Plutonium
Posts: 1,668
Which is the reason why I book Executive there, as I've done very nicely for Suite upgrades.
Feb 17, 2012, 1:28 pm
#77
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
The London Paddington is not owned by Hilton (in case you didnt know). I used to love this hotel, great location, great lounge, nice rooms, a lot going for it.
I hope they are not getting tight with upgrades.................
I hope they are not getting tight with upgrades.................
Feb 17, 2012, 2:17 pm
#78
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
A thought. I think it is only fair if people post in this thread if suites are available at check in. Its unfair if they have already been sold and too much to expect otherwise.
I have had a number of stays where I have been given and have been very happy with deluxe rooms, as I know the hotels only have a couple of suites and these are sold. No problem!
I have had a number of stays where I have been given and have been very happy with deluxe rooms, as I know the hotels only have a couple of suites and these are sold. No problem!
Feb 17, 2012, 2:50 pm
#79
Join Date: Mar 2009
Programs: BA Gold, Hhonors Diamond, SPG Platinum, AVIS Presidents' Club
Posts: 563
A thought. I think it is only fair if people post in this thread if suites are available at check in. Its unfair if they have already been sold and too much to expect otherwise.
I have had a number of stays where I have been given and have been very happy with deluxe rooms, as I know the hotels only have a couple of suites and these are sold. No problem!
I have had a number of stays where I have been given and have been very happy with deluxe rooms, as I know the hotels only have a couple of suites and these are sold. No problem!
Feb 17, 2012, 10:35 pm
#81
Join Date: May 2006
Location: AUS
Programs: UA 1K, National Car EE, Hilton Lifetime Diamond, Marriott Platnium/Lifetime Silver
Posts: 224
Hilton Sydney - Untill I pushed
Doing a 7 night points stay here. Got upgraded to Exeuctive Level. Asked about suites (even their welcome letter says they will upgrade you to a suite based soley on availability) and was told by FD agent they don't have any available. Using my phone, went to the hilton website and told him "I put in my check/in check/out dates and I'm able to make a booking for any room (including all suites) in this hotel. Can I please talk to the FDM. Agent calls for FDM who does some magic on the computer and I now have a Junior Suite for 7 nights.
Oh the power of knowledge
Oh the power of knowledge
Feb 17, 2012, 11:38 pm
#82
Join Date: Mar 2009
Programs: BA Gold, Hhonors Diamond, SPG Platinum, AVIS Presidents' Club
Posts: 563
I can see I will have to fight here. What does it mean that the hotel is not owned by Hilton? They dont have to be but if they use the Hilton brand they should comply with the rules. Thats why they get many guests.
Feb 18, 2012, 11:49 pm
#83
Join Date: Jan 2007
Location: Nashville, TN - BNA
Programs: Hilton Gold, WN RR
Posts: 1,818
Using my phone, went to the hilton website and told him "I put in my check/in check/out dates and I'm able to make a booking for any room (including all suites) in this hotel. Can I please talk to the FDM.
Feb 19, 2012, 3:54 am
#84
Join Date: Feb 2005
Location: JFK
Programs: UA Gold (Million Miler), FI Gold, Bonvoy Titanium
Posts: 1,075
I checked in at the Conrad Bangkok a few nights ago. I was upgraded from a Deluxe King room to an Executive King room. I asked if they ever upgraded HH Diamonds to suites and here's what the agent said:
"If you book a standard room, you get an executive room; you book an executive room, you get an executive corner room; if you book an executive corner room, you get a suite... We also try hard to upgrade golds to executive rooms." Fair enough but certainly o change re: suite upgrades.
"If you book a standard room, you get an executive room; you book an executive room, you get an executive corner room; if you book an executive corner room, you get a suite... We also try hard to upgrade golds to executive rooms." Fair enough but certainly o change re: suite upgrades.
Feb 19, 2012, 6:35 am
#86
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,149
There is absolutely no rule saying the hotel is obligated to give you a suite.
Bolding mine.
Upgrades to Preferred Rooms.
Diamond HHonors guests will receive upgrades to preferred rooms, based on availability for the entire stay at the time of check-in. Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors**, or suites, as identified by each property. Some exclusions based on rate and room type may apply. See Terms & Conditions for details.
Feb 19, 2012, 10:15 am
#87
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,023
You need to read the rules. Suites upgrades are not a guarantee-ever. So complaining about not getting a suite, even if they are available to buy, just shows that people don't read the Honors benefits.
There is absolutely no rule saying the hotel is obligated to give you a suite.
There is absolutely no rule saying the hotel is obligated to give you a suite.
That's not to say that a thread like this isn't valuable, but not getting a suite isn't a failure. However the lack of a meaningful upgrade quite possibly is a failure. It depends on the property and what they are making available in their upgrade pool.
Feb 19, 2012, 1:04 pm
#88
Join Date: Mar 2009
Programs: BA Gold, Hhonors Diamond, SPG Platinum, AVIS Presidents' Club
Posts: 563
I have never said it was guaranteed, but if it is available and you would like one why they dont give it out? It is in the rules "maybe", so go ahead.
I am mot sure about the Executive floor upgrade but I always got that if there was in the given property and I would be surprised if I dont get it next time and giving no breakfast is absolutely wrong.
I am mot sure about the Executive floor upgrade but I always got that if there was in the given property and I would be surprised if I dont get it next time and giving no breakfast is absolutely wrong.
Feb 19, 2012, 3:12 pm
#89
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,149
I have never said it was guaranteed, but if it is available and you would like one why they dont give it out? It is in the rules "maybe", so go ahead.
I am mot sure about the Executive floor upgrade but I always got that if there was in the given property and I would be surprised if I dont get it next time and giving no breakfast is absolutely wrong.
I am mot sure about the Executive floor upgrade but I always got that if there was in the given property and I would be surprised if I dont get it next time and giving no breakfast is absolutely wrong.
Feb 20, 2012, 12:52 am
#90
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
You need to read the rules. Suites upgrades are not a guarantee-ever. So complaining about not getting a suite, even if they are available to buy, just shows that people don't read the Honors benefits.
There is absolutely no rule saying the hotel is obligated to give you a suite.
Bolding mine.
Upgrades to Preferred Rooms.
Diamond HHonors guests will receive upgrades to preferred rooms, based on availability for the entire stay at the time of check-in. Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors**, or suites, as identified by each property. Some exclusions based on rate and room type may apply. See Terms & Conditions for details.
There is absolutely no rule saying the hotel is obligated to give you a suite.
Bolding mine.
Upgrades to Preferred Rooms.
Diamond HHonors guests will receive upgrades to preferred rooms, based on availability for the entire stay at the time of check-in. Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors**, or suites, as identified by each property. Some exclusions based on rate and room type may apply. See Terms & Conditions for details.