Delta simply does not know how to police their boarding!
#1
Original Poster
Join Date: Feb 2006
Location: DTW
Programs: Skymiles
Posts: 27
Delta simply does not know how to police their boarding!
After all these years Delta still cannot figure a way to police their boarding process or maybe they simply don't care to do so. Passengers take advantage to this laid back policy and board out of order. I see it over and over again domestically and internationally. Does anyone know what is Delta's problem? They are not encouraging their loyal passengers to remain loyal!!!
#2
Join Date: Jun 2010
Location: Maryland
Programs: DL-Diamond, Marriott Titanium
Posts: 459
After all these years Delta still cannot figure a way to police their boarding process or maybe they simply don't care to do so. Passengers take advantage to this laid back policy and board out of order. I see it over and over again domestically and internationally. Does anyone know what is Delta's problem? They are not encouraging their loyal passengers to remain loyal!!!
So essentially this thread LOL
http://www.flyertalk.com/forum/delta...ce-coming.html
All airlines except maybe southwest tend to have this problem
United with their Signs for each zone kinda has a little less
Delta has started to do this in ATL I believe, IMO it is the best solution to Gate Lice, People are more likely to board according to their zone if they are kept in holding areas respective of their zone. Works well on Southwest and UA.
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This is also a function of poor management of carry-on. Once upon a time, F was boarded last. But, now, the mad scramble is caused by those with steamer trunks to jack hammer into limited OH.
I have recently noticed that AA has done a much better job of policing boarding zones and carry-ons alike. Grab a few scammer-sized carryons from those in the first 1-3 boarding groups and it sends a quick message down the line.
I have recently noticed that AA has done a much better job of policing boarding zones and carry-ons alike. Grab a few scammer-sized carryons from those in the first 1-3 boarding groups and it sends a quick message down the line.
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I don't know why the boarding pass scanners cannot be programmed to beep obnoxiously or refuse to board the passenger when the correct zone hasn't been called. Of course, there would need to be exceptions for those entitled to preboard or maybe the feature could be turned on when PREM zone is called. If GAs would turn people back, most would learn quickly.
It helpful when the gate monitors display the current boarding zone as not everyone can hear the gate announcements. Late arrivals also tend to not know the current zone and just go to the podium.
BTW my worst experience with gate lice was a 777 or 747 DTW-PVG flight where the entire gate area was one big mob, hot and with people pushing even before boarding started. Anyone suffering from claustrophobia would have had a major problem.
Also BTW, the same route in reverse, PVG-DTW, tends to have long but orderly lines at the gate, although with a single line for SkyPriority, it can be a bit of the mess if the GA calls just D1.
It helpful when the gate monitors display the current boarding zone as not everyone can hear the gate announcements. Late arrivals also tend to not know the current zone and just go to the podium.
BTW my worst experience with gate lice was a 777 or 747 DTW-PVG flight where the entire gate area was one big mob, hot and with people pushing even before boarding started. Anyone suffering from claustrophobia would have had a major problem.
Also BTW, the same route in reverse, PVG-DTW, tends to have long but orderly lines at the gate, although with a single line for SkyPriority, it can be a bit of the mess if the GA calls just D1.
Last edited by MSPeconomist; Jul 14, 2017 at 6:43 am
#5
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Of course, there would need to be exceptions for those entitled to preboard or maybe the feature could be turned on when PREM zone is called. If GAs would turn people back, most would learn quickly.
It helpful when the gate monitors display the current boarding zone as not everyone can hear the gate announcements. Late arrivals also tend to not know the current zone and just go to the podium.
BTW my worst experience with gate lice was a 777 or 747 DTW-PVG flight where the entire gate area was one big mob, hot and with people pushing even before boarding started. Anyone suffering from claustrophobia would have had a major problem.
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
#9
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
Well, sometimes they police it -- with actual police even
http://www.freep.com/story/news/loca...iego/95366536/
Okay, I suspect this won't happen again in the post-Dao era.
http://www.freep.com/story/news/loca...iego/95366536/
Okay, I suspect this won't happen again in the post-Dao era.
#10
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
I haven't seen the GIDS showing what zone is boarding recently... just the screen behind the podium with a generic 'boarding'.
It would be good if the scanner did the triple beep to get the attention of the GA. With phones now they don't even see the boarding pass for what zone is indicated, so pax in zone 3 with a phone could board whenever and not get noticed.
It would be good if the scanner did the triple beep to get the attention of the GA. With phones now they don't even see the boarding pass for what zone is indicated, so pax in zone 3 with a phone could board whenever and not get noticed.
#11
Join Date: Nov 2011
Location: Formerly at PIT, now planted near MSP.
Programs: No flights since April 2019 (Medical Issues). Lost all my status.
Posts: 1,483
I'm going to take a wild guess:
- for 50% of the people on your flight, it's their only trip of the year.
I'm going to further guess that someone has advised them to board as quickly as possible so as to ensure they will find space for their bags.
I don't think such flyers will quickly learn anything.
- for 50% of the people on your flight, it's their only trip of the year.
I'm going to further guess that someone has advised them to board as quickly as possible so as to ensure they will find space for their bags.
I don't think such flyers will quickly learn anything.
#12
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
This is also a function of poor management of carry-on. Once upon a time, F was boarded last. But, now, the mad scramble is caused by those with steamer trunks to jack hammer into limited OH.
I have recently noticed that AA has done a much better job of policing boarding zones and carry-ons alike. Grab a few scammer-sized carryons from those in the first 1-3 boarding groups and it sends a quick message down the line.
I have recently noticed that AA has done a much better job of policing boarding zones and carry-ons alike. Grab a few scammer-sized carryons from those in the first 1-3 boarding groups and it sends a quick message down the line.
#13
Join Date: Jul 2015
Location: NYC
Programs: DL Plat
Posts: 229
I'm going to take a wild guess:
- for 50% of the people on your flight, it's their only trip of the year.
I'm going to further guess that someone has advised them to board as quickly as possible so as to ensure they will find space for their bags.
I don't think such flyers will quickly learn anything.
- for 50% of the people on your flight, it's their only trip of the year.
I'm going to further guess that someone has advised them to board as quickly as possible so as to ensure they will find space for their bags.
I don't think such flyers will quickly learn anything.
That said, I don't find it to be a huge issue honestly. Pretty much everyone here is boarding at the VERY LEAST in Zone 1, right? Even if some Zone 2 & 3's sneak in there, you're still going to have room for your bags. I haven't experienced many times where there's total anarchy with zero attention paid to the zones.
#14
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Rigorous enforcement of the rules won't make the OP happy, either. One day he will be on the wrong side of the rules and will complain about DL not bending them 'to serve a loyal passenger.' Communist Romania had hard-line enforcement of rules. It wasn't known for quality of life nor popularity among its residents.
live5 has it right. Develop some coping skills and accept it.
live5 has it right. Develop some coping skills and accept it.
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
While I can't claim to have conducted a peer-review study of the phenomenon, it's the DYKIA's who think that a shiny plastic card that says that they are "elite" really means that they are "elite" who are the scammers here. Those folks don't pay to check a bag and are not checking because they don't know how to pack and don't want to wait to check bags or wait for them at the other end. The nice little old lady who travels 1x/year probably obeyed the rules.
If there are people scamming bags aboard, the quick way to end this is to check the bags to the baggage office and let those with over-size bags pay the checked bag fee on arrival so that boarding isn't delayed. Somebody who is charged a fee + a nice penalty will adjust their behavior the same way Pavlov's dogs managed.