So, GoGo is officially a joke at this point, right?
Feb 7, 2015, 6:51 am
#46
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
it depends on the flight, this week it was so bad my chat with support kept getting disconnected - it was nice they refunded last month's monthly charge but that honestly does do me any good......(I loved when they asked what my flight number was, I had done SDC just before boarding and put my BP in my coat which was not within reach...I said I'd love to pull it up but I can't even get to dl.com, of course the agent wasn't willing to look it up either and instead offered the credit)
Feb 7, 2015, 4:18 pm
#47
Join Date: Jul 2010
Programs: Marriott Silver, Delta SkyMiles Member, Global Entry,AA Gold
Posts: 234
it depends on the flight, this week it was so bad my chat with support kept getting disconnected - it was nice they refunded last month's monthly charge but that honestly does do me any good......(I loved when they asked what my flight number was, I had done SDC just before boarding and put my BP in my coat which was not within reach...I said I'd love to pull it up but I can't even get to dl.com, of course the agent wasn't willing to look it up either and instead offered the credit)
Feb 7, 2015, 4:28 pm
#48
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Used Gogo on two flights today (A-320 RDU-DTW and 717 DTW-JFK) and no complaints. Everything I was doing (email, Facebook, Flyertalk, working with reservations on UAL.com) worked fine. About the same as it would if I was at a restaurant or my school using their Wifi.
Feb 7, 2015, 4:34 pm
#49
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
Used GoGo about a week ago on a trans continental flight. Not "great" but not bad. Reminded me of old DSL speeds, perhaps two or three times dial-up.
Good enough for basic email Web Browsing and IM. Since you can't stream anyway, not a big deal to cruise at those speeds while cruising at Fight Level 350.
Good enough for basic email Web Browsing and IM. Since you can't stream anyway, not a big deal to cruise at those speeds while cruising at Fight Level 350.
Feb 7, 2015, 4:43 pm
#50
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Used GoGo about a week ago on a trans continental flight. Not "great" but not bad. Reminded me of old DSL speeds, perhaps two or three times dial-up.
Good enough for basic email Web Browsing and IM. Since you can't stream anyway, not a big deal to cruise at those speeds while cruising at Fight Level 350.
Good enough for basic email Web Browsing and IM. Since you can't stream anyway, not a big deal to cruise at those speeds while cruising at Fight Level 350.
Feb 7, 2015, 5:54 pm
#51
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
Agreed. I can deal with it if I buy a day pass on the first segment of my trip as long as it's a short sector (i.e. JFK-DTW) because a day pass on that flight is only 9.95 then for the whole day and I can use it on connecting flights. Other flights starting out like SLC-DTW they charge 16.95 for a day pass and its just not worth it.
Feb 9, 2015, 5:35 pm
#52
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
Sure beats the alternative we had for decades which was NOTHING.
Feb 10, 2015, 4:49 pm
#53
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.5MM, AA EXP, Marriott AMB, LT Titanium, HH Diamond, Avis PP, National Exec-E
Posts: 529
Am I the only one that has an issue with the Delta Movies on GOGO? I normally work and don't use this feature, but was on a personal vacation last week and had 50% success (2 of 4). The two misses were issues with the system not able to confirm my seat assignment and name. I used the chat, explained the issue and they gave me a code, which also didn't work.
Feb 10, 2015, 5:02 pm
#54
Join Date: Feb 2011
Location: CVG,SDF,LEX
Programs: Delta DM MM
Posts: 772
I disagree...I just got off MSP-SLC and spent 2 hours trying to pull up Delta.com to check flights since MSP, self-proclaimed bad--- snow airport, couldn't deice an a320 in under an hour with less than an inch of snow on the ground and no falling snow....missed my connection. NEVER got delta.com to load. I could get Bing.com to load but could run a search. That was VERY frustrating. Since I got absolutely NOTHING done, I would have rather had nothing......
Feb 10, 2015, 8:20 pm
#55
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
I disagree...I just got off MSP-SLC and spent 2 hours trying to pull up Delta.com to check flights since MSP, self-proclaimed bad--- snow airport, couldn't deice an a320 in under an hour with less than an inch of snow on the ground and no falling snow....missed my connection. NEVER got delta.com to load. I could get Bing.com to load but could run a search. That was VERY frustrating. Since I got absolutely NOTHING done, I would have rather had nothing......
Although I understand your frustration, your experience does not mirror mine.
If you would rather not have it, then don't opt in. Have nothing. I'd rather have the option.
Feb 10, 2015, 8:25 pm
#56
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
Am I the only one that has an issue with the Delta Movies on GOGO? I normally work and don't use this feature, but was on a personal vacation last week and had 50% success (2 of 4). The two misses were issues with the system not able to confirm my seat assignment and name. I used the chat, explained the issue and they gave me a code, which also didn't work.
My larger concern in demand. The pipe (Bandwidth) pushing streaming movies is most likely too narrow to fulfill the demand at certain times on certain flights on certain days. I'm sure, well, at least I HOPE it will get better.
Feb 10, 2015, 9:40 pm
#57
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057
That's a Delta issue with crosstalk between Delta Servers and Entertainment Serves on GoGo. That hopefully will be ironed out soon.
My larger concern in demand. The pipe (Bandwidth) pushing streaming movies is most likely too narrow to fulfill the demand at certain times on certain flights on certain days. I'm sure, well, at least I HOPE it will get better.
My larger concern in demand. The pipe (Bandwidth) pushing streaming movies is most likely too narrow to fulfill the demand at certain times on certain flights on certain days. I'm sure, well, at least I HOPE it will get better.
