May 29, 2013, 3:40 pm
Last edit by: rrgg
When do my Thank You points expire?
It depends.
It's important to understand that if you have multiple Citi cards ("sponsor accounts") generating points into a single TY account, those pooled points may have different expiration dates based upon the rules of the corresponding sponsor account. Points from some sponsor accounts never expire as long as the sponsor account is open, while others have an expiration date based on the date of earning. (For a comprehensive list of expiration rules, see the TYP T&C.)
To complicate matters further, points-earning activity from a sponsor account will often extend the validity of older points from that same sponsor account.
What happens when I cancel a credit card from which I have earned TY points?
Points previously earned from that sponsor account will expire after 60 days.
What happens when I downgrade a Prestige card or Premier card from which I've earned TY points?
A product change from one ThankYou earning card to another ThankYou earning card should keep the points from expiring.
What are the rules for sharing points from my account to another TY account?
If you share points with (that is, make an internal TY transfer to) another TY account, those points will expire 90 days after the transfer. Note that
For details, see ThankYou Point Sharing capped at 100,000 points per calendar year
When I redeem points (for travel, gift cards, etc.), which ones does Citi use up first?
Citi will use the points with the soonest expiration date, which may or may not be points from a canceled sponsor account.
How can I see my expiring points?
Follow these steps:
Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?
Citi acknowledges this message can appear in error after converting from one ThankYou credit card to another type of ThankYou credit card. If your points actually expired they will adjust the point balance upon request. In at least one case, the expiration never occurred despite the message.
If you converted a ThankYou credit card to a non-ThankYou credit card, that may be a different issue, and it's possible points really will expire by the stated deadline.
The info about 24-month clocks vs product changes came from these web pages:
https://www.doctorofcredit.com/produ...w-card-number/
https://thepointsguy.com/2017/07/pro...24-month-rule/
It depends.
It's important to understand that if you have multiple Citi cards ("sponsor accounts") generating points into a single TY account, those pooled points may have different expiration dates based upon the rules of the corresponding sponsor account. Points from some sponsor accounts never expire as long as the sponsor account is open, while others have an expiration date based on the date of earning. (For a comprehensive list of expiration rules, see the TYP T&C.)
To complicate matters further, points-earning activity from a sponsor account will often extend the validity of older points from that same sponsor account.
What happens when I cancel a credit card from which I have earned TY points?
Points previously earned from that sponsor account will expire after 60 days.
What happens when I downgrade a Prestige card or Premier card from which I've earned TY points?
A product change from one ThankYou earning card to another ThankYou earning card should keep the points from expiring.
What are the rules for sharing points from my account to another TY account?
If you share points with (that is, make an internal TY transfer to) another TY account, those points will expire 90 days after the transfer. Note that
- this is true regardless of whether you share to another TY user or to another TY account you hold (if you have multiple TY accounts);
- you may not share points that are expiring in less than 90 days; and
- you may not share more than 100K points (or receive more than 100K shared TY points) in any calendar year.
For details, see ThankYou Point Sharing capped at 100,000 points per calendar year
When I redeem points (for travel, gift cards, etc.), which ones does Citi use up first?
Citi will use the points with the soonest expiration date, which may or may not be points from a canceled sponsor account.
How can I see my expiring points?
Follow these steps:
- Log into your Thank You account (either directly or via citicards.com)
- From the My Account menu (top right of screen), select either "My Account Overview" or "My Points Summary"
- Look for a statement near the top of the screen such as "You do not have any points expiring within the next 60 days or less"
- Select "View all expiring points"
- Alternate: If logged in, you should be able to see the list at:https://www.thankyou.com/accountStatementExpiry.jspx
Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?
Citi acknowledges this message can appear in error after converting from one ThankYou credit card to another type of ThankYou credit card. If your points actually expired they will adjust the point balance upon request. In at least one case, the expiration never occurred despite the message.
If you converted a ThankYou credit card to a non-ThankYou credit card, that may be a different issue, and it's possible points really will expire by the stated deadline.
The info about 24-month clocks vs product changes came from these web pages:
https://www.doctorofcredit.com/produ...w-card-number/
https://thepointsguy.com/2017/07/pro...24-month-rule/
Citi ThankYou points - cancel, downgrade & expiration considerations (2012 - 2023)
Jul 8, 2012, 5:23 pm
#16
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Its in these footnotes for a reason - and THAT's exactly my point. Footnotes are meant to be read only by the careful folks...
Also, they've got small ads on thankyou.com, that only talk to about points transfer with ZERO mention of expiry.
Anyway, this expiry is new on transferred points. E.g. :SPG doesn't have this nonsense
Also, they've got small ads on thankyou.com, that only talk to about points transfer with ZERO mention of expiry.
Anyway, this expiry is new on transferred points. E.g. :SPG doesn't have this nonsense
It is not new. The condition has always been there.
This is not a new program, the program has been in place since 2005, and the last major overhaul of the program happened in Mar 2009 - a good 3 years ago.
Marriott also requires you to redeem the transferred points right away. In fact Marriott does NOT even allow transfer UNLESS it is for a redemption. So you can also put Marriott in the same camp as Citi, actually it is even worse because it can only be transferred when there is a SPECIFIC redemption waiting for the points. Otherwise you cannot even be able to.
SPG has been too generous in the past - no wonder now they put in same address rule to at least have some safeguarding and try to prevent trading points which of course is against SPG's T&Cs.
However, based on past reported data, Citi actually is quite customer-friendly when people goofed up with their TYP redemptions. Case in point, when customers purchased more than enough TYPs to redeem an award, and later found out they actually did not need to purchase that many because airfares had dropped - the CSRs were able to immediately process a refund on the extra purchased. Reported multiple times by folks in the very long running TYP thread in the past.
Last edited by Happy; Jul 8, 2012 at 6:37 pm Reason: Added some reference
Jul 8, 2012, 8:02 pm
#17
Suspended
Join Date: Dec 2006
Location: USA
Programs: All major programs
Posts: 1,403
Marriott also requires you to redeem the transferred points right away. In fact Marriott does NOT even allow transfer UNLESS it is for a redemption. So you can also put Marriott in the same camp as Citi, actually it is even worse because it can only be transferred when there is a SPECIFIC redemption waiting for the points. Otherwise you cannot even be able to.
Last edited by gv111; Jul 8, 2012 at 8:17 pm
Jul 8, 2012, 9:48 pm
#18
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
However, based on past reported data, Citi actually is quite customer-friendly when people goofed up with their TYP redemptions. Case in point, when customers purchased more than enough TYPs to redeem an award, and later found out they actually did not need to purchase that many because airfares had dropped - the CSRs were able to immediately process a refund on the extra purchased. Reported multiple times by folks in the very long running TYP thread in the past.
As to your question of just reading terms, been just a tad busy lately and rushed through it. I haven't been involved in TY points at all until Jan this year, so still a learning process there.
Jul 8, 2012, 10:10 pm
#19
Join Date: Feb 2010
Location: Many
Programs: IHG platinum, Hilton diamond, Hyatt platinum, Marriott gold
Posts: 199
What about combine my 2 cards' points (one Visa, one Master)? Is there any expiration day apply?
Also what if I cancel one of the cards?
Thanks.
Also what if I cancel one of the cards?
Thanks.
Jul 8, 2012, 10:37 pm
#20
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Yes, but with Marriott, if the booked award is canceled, the points are credited to the account they were transferred to. Also AFAIK, the expiration policy is the same as the points that were not transferred (unlike Citi TY wherein the transferred points expire in 90 days). Pls let us know if u had a different experience.
Just because SPG never expire on the transferred points, or Marriott would refund back the points to the transferred in account if the ressie is canceled, does not mean TYP would have the same practice.
However points from each card is associated with the card even though when redeem, they act like a commingle pool. When you cancel a sponsor card, you have 30 days to use up the points associated with that canceled sponsor card.
Go to your TYP account you can see for yourself that points earned are CLEARLY stated from which card.
TYP dont have expiration date as long as the sponsor card remains open. However though nobody knows for sure, we suspect that at redeem, there is still some sort of order from where the points get pull first - probably the points earned the earliest, got pull first. Those who have made recent redemption should be able to see which layer of points got pulled first and can chime in their experiences.
Last edited by mia; Jul 9, 2012 at 7:21 am
Jul 9, 2012, 4:47 am
#21
Join Date: Feb 2003
Location: On strike
Posts: 8,135
- click on your "available points" total at the top of the home page
- click on "expiring" (on the right-hand side)
- click "show all"
Last edited by beltway; Jul 9, 2012 at 8:15 am
Jul 10, 2012, 8:50 am
#22
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
Good news - got my points back (or they will be returned at least). Whew!
Thank you for contacting our Customer Service Center.
We have added 31,467 bonus ThankYou® Points from ThankYou Network. You
will see this adjustment on your statement within 2 billing periods. After
that time you may call ThankYou Network at 1-800-THANKYOU (1-800-842-6596),
Monday through Friday, 9:00 a.m. - 12:00 midnight, ET, and Saturday, 10:00
a.m. - 8:00 p.m., ET, to redeem your ThankYou Points. You can also redeem
online at www.thankyou.com.
We look forward to providing you with the best possible service. If there
is anything we can do to further assist you, please let us know.
I can confirm that if you transfer points from someone to yourself, then make a redemption, the points come from the batch of transferred points (with 90 day expiration date) first.
Thank you for contacting our Customer Service Center.
We have added 31,467 bonus ThankYou® Points from ThankYou Network. You
will see this adjustment on your statement within 2 billing periods. After
that time you may call ThankYou Network at 1-800-THANKYOU (1-800-842-6596),
Monday through Friday, 9:00 a.m. - 12:00 midnight, ET, and Saturday, 10:00
a.m. - 8:00 p.m., ET, to redeem your ThankYou Points. You can also redeem
online at www.thankyou.com.
We look forward to providing you with the best possible service. If there
is anything we can do to further assist you, please let us know.
TYP dont have expiration date as long as the sponsor card remains open. However though nobody knows for sure, we suspect that at redeem, there is still some sort of order from where the points get pull first - probably the points earned the earliest, got pull first. Those who have made recent redemption should be able to see which layer of points got pulled first and can chime in their experiences.
Last edited by mia; Jul 10, 2012 at 8:59 am
Jul 10, 2012, 10:31 am
#23
Join Date: Feb 2003
Location: On strike
Posts: 8,135
It depends. A Citi CSR told me (many years ago, to be sure) that the soonest-expiring points are always consumed first when you redeem. If your in-transferred points have the shortest shelf-life, then yes, they're the first to be used up.
Jul 10, 2012, 12:15 pm
#24
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
Thank You Rewards
Any of you caught with TYRs with the clock running out unintended and no good use for them before they expire? Might have a workaround as I need to burn some STAT before my next batch comes in. This assumes, of course, that you can regift TYRs once gifted, like a Harvest Gold toaster still popping up in the wedding gift pile.
Jul 10, 2012, 12:28 pm
#25
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
4. The recipient of transferred Points may not transfer the Points received to another ThankYou Member.
Jul 10, 2012, 12:37 pm
#26
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Jul 10, 2012, 6:14 pm
#27
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
But were those gems Harvest Gold or Avocado for the full tacky effect?
Thanks for the info about the TYRs - grabbing as many as I can now since using the Airline FF miles on my route for a group takes 40k while TYRs take 18K per seat. This particular airline has a card issued by that Libor rigging bank and I think the corruption rubbed off and they are miles rigging.
Thanks for the info about the TYRs - grabbing as many as I can now since using the Airline FF miles on my route for a group takes 40k while TYRs take 18K per seat. This particular airline has a card issued by that Libor rigging bank and I think the corruption rubbed off and they are miles rigging.
Jul 10, 2012, 8:27 pm
#28
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Any of you caught with TYRs with the clock running out unintended and no good use for them before they expire? Might have a workaround as I need to burn some STAT before my next batch comes in. This assumes, of course, that you can regift TYRs once gifted, like a Harvest Gold toaster still popping up in the wedding gift pile.
Thanks.
Jul 11, 2012, 9:21 am
#29
Join Date: May 2011
Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
Posts: 1,578
Jul 11, 2012, 9:35 am
#30
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958