Problems with CX website today
Feb 12, 2014, 6:01 pm
#16
Join Date: Dec 2006
Location: LHR
Programs: BA Silver/ows, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,581
Instead of .....ing on here try doing some searching on the cx site there is a load of help you can get https://www.cathaypacific.com/cx/en_...s-support.html
The point is that this turns out not to have been an isolated problem affecting one poster that tech support would have been able to help. A lot of us had trouble. So what exactly was tech support supposed to do for us? CX just needs to fire whoever is currently responsible for the website and start over. It's the only e-commerce site I use (and I use a lot of them) that suffers technical faults of this severity with this frequency.
Jun 14, 2014, 3:05 am
#17
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,807
Redemption site down https://www.cathaypacific.com/cx/en_...m-flights.html - there is a stated downtime but that's for Monday 1am-3am?
Jun 14, 2014, 7:53 am
#20
Suspended
Join Date: Jun 2012
Location: 0°48′24″N 176°36′59″W
Programs: Taiwan is a country.
Posts: 1,206
The point is that this turns out not to have been an isolated problem affecting one poster that tech support would have been able to help. A lot of us had trouble. So what exactly was tech support supposed to do for us? CX just needs to fire whoever is currently responsible for the website and start over. It's the only e-commerce site I use (and I use a lot of them) that suffers technical faults of this severity with this frequency.
They fired their whole IT department some time ago (18 Months?) as "cost cutting" and now have monkeys trying to run it.
Penny wise , pound foolish to the 100th degree.
Jun 14, 2014, 7:45 pm
#21
Join Date: Oct 2007
Location: CA, USA
Programs: CX Silver
Posts: 40
Been down for me all day too. It was completely down this morning when trying to book a flight. Just tried again and I can get about 2 steps in, before it all disappears.
Can't be good for business. If not up by Monday, I will do it over the phone.
Can't be good for business. If not up by Monday, I will do it over the phone.
Jun 14, 2014, 9:22 pm
#23
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,807
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The point is that this turns out not to have been an isolated problem affecting one poster that tech support would have been able to help. A lot of us had trouble. So what exactly was tech support supposed to do for us? CX just needs to fire whoever is currently responsible for the website and start over. It's the only e-commerce site I use (and I use a lot of them) that suffers technical faults of this severity with this frequency.
They fired their whole IT department some time ago (18 Months?) as "cost cutting" and now have monkeys trying to run it.
Penny wise , pound foolish to the 100th degree.
They might have the same attitude to their MPO program (Enhance) and AM too (cannibalising award availability for Enhance seats)
Originally Posted by deadinabsentia
The point is that this turns out not to have been an isolated problem affecting one poster that tech support would have been able to help. A lot of us had trouble. So what exactly was tech support supposed to do for us? CX just needs to fire whoever is currently responsible for the website and start over. It's the only e-commerce site I use (and I use a lot of them) that suffers technical faults of this severity with this frequency.
They fired their whole IT department some time ago (18 Months?) as "cost cutting" and now have monkeys trying to run it.
Penny wise , pound foolish to the 100th degree.
Jun 14, 2014, 9:55 pm
#24
Suspended
Join Date: Jun 2012
Location: 0°48′24″N 176°36′59″W
Programs: Taiwan is a country.
Posts: 1,206
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_6 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B651 Safari/9537.53)
They might have the same attitude to their MPO program (Enhance) and AM too (cannibalising award availability for Enhance seats)
They might have the same attitude to their MPO program (Enhance) and AM too (cannibalising award availability for Enhance seats)
The big issue is the SWIRE management changes position every couple of years. Each incoming CEO/COO ect.. only wants to do as little as possible (CUT) on the expediter side so as to make the number look better, and its almost impossible to get them to spend money, even on improvements they need.
They'd rather stick their head in the sand and ignore the problem till they move on the Managing Swire Bottling or Real Estate.
IT was expensive, so.. no IT
They are currently running a update to their Res system thats supposed to take 6 months to do all the ports. I expect this will be take longer and make things miserable for most of their clients. The update itself was designed 4-5 years ago.. so already woefully out of date.
Jun 14, 2014, 9:58 pm
#25
Suspended
Join Date: Jun 2012
Location: 0°48′24″N 176°36′59″W
Programs: Taiwan is a country.
Posts: 1,206
Then send the CEO a email showing him the ticket and explain why.
Jun 16, 2014, 3:01 pm
#26
Join Date: Oct 2007
Location: CA, USA
Programs: CX Silver
Posts: 40
I have a colleague flying Singapore Air, so I booked the same flight. I am not getting any Asia Air miles, but I wasn't going to make Gold this year anyway.
Jun 16, 2014, 7:19 pm
#30
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,807
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Alphaod: redemption engine webpage has been moody for me this morning.
Alphaod: redemption engine webpage has been moody for me this morning.