Problems with CX website today
Feb 10, 2014 | 9:44 pm
#1
Original Poster
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 451
Problems with CX website today
I just wondered if anyone else is having trouble with the CX website today. I can get to the home page, but if I try to log in or to go further into the site, nothing happens and then the page freezes. I am not having any problems with any other sites today.
Thanks for any input !
Thanks for any input !
Feb 10, 2014 | 10:14 pm
#2
Join Date: Feb 2010
Location: KMQ, HND, SIN
Programs: Fmr JMB Diamond, fmr NH Diamond, Fmr Cx Diamond,Marriott Lifetime Plat Elite, IHG Ambassador plat
Posts: 367
had a problem earlier but just logged in. However very slow though!
Last edited by jackrussellterrier; Feb 10, 2014 at 10:17 pm Reason: update
Feb 10, 2014 | 10:53 pm
#3
Original Poster
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 451
Feb 11, 2014 | 8:04 am
#7
Join Date: Dec 2006
Location: LHR
Programs: BA Gold/owe, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,583
Problems with CX website today
Even when it looked like it was working for me today, it wasn't working. Searching for a particular route there were times during the day when it would only return full-fare prices even though discounted buckets are obviously available. I've decided to hold off purchasing for a day or two just to make sure I'm getting the best web-available deal.
Feb 11, 2014 | 8:45 pm
#10
Join Date: Dec 2006
Location: LHR
Programs: BA Gold/owe, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,583
Still not fully working for me as of today (Wednesday Feb 12). Went to book a ticket using Firefox on my Mac. It would display the fares correctly, but when I went to the booking page and tried to log in, it wouldn't let me. Nor would it let me log in when I went back to the homepage and tried to log in there with the idea of then re-trying the booking.
Did eventually work on Firefox on my PC, though. And then they had the temerity to ask me to fill out a survey about the quality of my online experience!
Did eventually work on Firefox on my PC, though. And then they had the temerity to ask me to fill out a survey about the quality of my online experience!
Feb 12, 2014 | 5:26 am
#11
Suspended
Join Date: Jan 2012
Location: Here there and everywhere
Programs: Too many to list
Posts: 1,648
Still not fully working for me as of today (Wednesday Feb 12). Went to book a ticket using Firefox on my Mac. It would display the fares correctly, but when I went to the booking page and tried to log in, it wouldn't let me. Nor would it let me log in when I went back to the homepage and tried to log in there with the idea of then re-trying the booking.
Did eventually work on Firefox on my PC, though. And then they had the temerity to ask me to fill out a survey about the quality of my online experience!
Did eventually work on Firefox on my PC, though. And then they had the temerity to ask me to fill out a survey about the quality of my online experience!
Feb 12, 2014 | 5:45 am
#12
Original Poster
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 451
Instead of .....ing on here try doing some searching on the cx site there is a load of help you can get https://www.cathaypacific.com/cx/en_...s-support.html
Feb 12, 2014 | 6:22 am
#13
Suspended
Join Date: Jan 2012
Location: Here there and everywhere
Programs: Too many to list
Posts: 1,648
So your happy complaining about something not working and dont want advice on how to contact CX to fix it, let me see if I can also find a site for people who like to bang their head against brick walls and close doors on their fingers.
Feb 12, 2014 | 7:28 am
#14
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
Problems with CX website today
Mayodave, given the frequent interaction with CX bigwigs that you keep mentioning, perhaps this board would be better served by you taking up the issues that crop up here, with them? And just maybe, using your influence to bring about some positive change...
Would be great to see that, rather than 'banging heads against walls, and closing doors on fingers'.
PS: saw this thread yesterday- was replying 'all well here, given that I'd done some seat assignments /meal selections /e-ticket mails on both Chrome and IE', but forgot to 'submit'...guess what? Couldn't login for the better part of today!
Would be great to see that, rather than 'banging heads against walls, and closing doors on fingers'.
PS: saw this thread yesterday- was replying 'all well here, given that I'd done some seat assignments /meal selections /e-ticket mails on both Chrome and IE', but forgot to 'submit'...guess what? Couldn't login for the better part of today!
Feb 12, 2014 | 12:27 pm
#15
Join Date: Dec 2004
Location: California, USA / Tokyo, Japan / Manila, Philippines
Programs: AA / CX MPO AM / Hyatt Discoverist / Marriott Platinum / Shangri-La
Posts: 285
Mayodave, given the frequent interaction with CX bigwigs that you keep mentioning, perhaps this board would be better served by you taking up the issues that crop up here, with them? And just maybe, using your influence to bring about some positive change...
Would be great to see that, rather than 'banging heads against walls, and closing doors on fingers'.
PS: saw this thread yesterday- was replying 'all well here, given that I'd done some seat assignments /meal selections /e-ticket mails on both Chrome and IE', but forgot to 'submit'...guess what? Couldn't login for the better part of today!
Would be great to see that, rather than 'banging heads against walls, and closing doors on fingers'.
PS: saw this thread yesterday- was replying 'all well here, given that I'd done some seat assignments /meal selections /e-ticket mails on both Chrome and IE', but forgot to 'submit'...guess what? Couldn't login for the better part of today!