Problems with CX website today
Jun 16, 2014 | 8:16 pm
#32
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,114
(They're probably itching to tell us how the server was wrongly set too. We just have to ask)
Jun 16, 2014 | 9:56 pm
#33
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,114
Grrr...I tried clearing my redemption list today. Entries made OK, card successfully entered, VbV correctly keyed in and acknowledged by bank, then return to cathaypacific.com for this:
"Due to internal system error, you are unable to proceed further. Please close the current browser and try again."
And the list *has not* been updated.
Fire up another browser, repeat, OK. But bank has confirmed double authorisation, so I'm going to have to keep an eye on my bank statement to see if CX posted first charge.
"Due to internal system error, you are unable to proceed further. Please close the current browser and try again."
And the list *has not* been updated.
Fire up another browser, repeat, OK. But bank has confirmed double authorisation, so I'm going to have to keep an eye on my bank statement to see if CX posted first charge.
Jun 16, 2014 | 11:41 pm
#34
Join Date: Nov 2007
Location: Vancouver, Canada
Programs: AS MVP Gold; AE; AA Platinum; Club Carlson Gold; SPG Gold; HHonorsGold, Accor Platinum
Posts: 227
Jun 16, 2014 | 11:47 pm
#35
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,114
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_6 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B651 Safari/9537.53)
It's more like:
- first search (flexible date) - correctly shown
- subsequent actions (select dates or new search) - circle of death hang
Originally Posted by aapl23
I got the problem yesterday, til now.
for others route, like hkg > nrt , it's ok.
but yvr > hkg, it cannot show the results.
for others route, like hkg > nrt , it's ok.
but yvr > hkg, it cannot show the results.
- first search (flexible date) - correctly shown
- subsequent actions (select dates or new search) - circle of death hang
Jun 18, 2014 | 3:15 am
#39
Join Date: Sep 2013
Location: Taipei
Programs: Asiamiles, OZ Gold, Hilton Gold, SPG/Marriott Gold
Posts: 116
Everytime I try to log in to my Marco Polo account it kept on loading endlessly. Also kept on giving me this error message
" The page you were trying to reach has been archived or removed." when I tried to book reward tickets.
" The page you were trying to reach has been archived or removed." when I tried to book reward tickets.
Jun 18, 2014 | 4:08 am
#40
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 603
Arghhh! Same here - couldn't login to MMB (needed to refresh like 3 times on average), took forever to load the page for redemption booking and after inputting the city/date the 'Error' page then appeared!
Does the CX management honestly know how sh*t the website is? And then they came up with this brilliant idea of introducing the 'Enhance' upgrade bidding system - it's ridiculous!
Does the CX management honestly know how sh*t the website is? And then they came up with this brilliant idea of introducing the 'Enhance' upgrade bidding system - it's ridiculous!
Jun 22, 2014 | 8:19 am
#41
Join Date: Jan 2000
Posts: 3,218
Been trying to check award availability (on the transpacific routes) for the past week and the site keeps timing out.
When I check the BA site, it doesn't show any J class availability. Trying to figure out if there is no availability or if the site is just messed up.
Anyone have more success searching in past few days or any suggestions besides calling MPC?
Thanks
When I check the BA site, it doesn't show any J class availability. Trying to figure out if there is no availability or if the site is just messed up.
Anyone have more success searching in past few days or any suggestions besides calling MPC?
Thanks
Jun 24, 2014 | 6:30 am
#42
Join Date: Jan 2014
Location: Houston, Texas
Posts: 13
AM/CX issues
Newbie...For the past fews days, I have been looking for flights from HKG-ORD using AM but recently it just sits there. No error message just a constant never-ending loading icon. I even changed my location to Hong Kong English. Anyone else having issues?
Jun 24, 2014 | 8:11 am
#43
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Yes - it's just hanging for me too when I try to find redemption availability.
EDIT - actually it works fine (at least as far as showing availability) if I specify "Specific dates", it's "Flexible dates" that's causing the hang for me.
EDIT - actually it works fine (at least as far as showing availability) if I specify "Specific dates", it's "Flexible dates" that's causing the hang for me.
Last edited by christep; Jun 24, 2014 at 8:53 am
Jun 24, 2014 | 8:15 am
#44
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Indeed - I think that's the third time now in the last 15 years that CX has basically fired its IT team, had its systems break, hired a new one, fixed it, repeat. It's a very strange way to run a company.
Jun 24, 2014 | 9:48 am
#45
Join Date: Jan 2014
Location: Houston, Texas
Posts: 13