Terrifically helpful advice as always, and that link would have been especially useful the several times this week when trying to visit the homepage was met by a large, apologetic error notice saying that the entire site was not working.

The point is that this turns out not to have been an isolated problem affecting one poster that tech support would have been able to help. A lot of us had trouble. So what exactly was tech support supposed to do for us? CX just needs to fire whoever is currently responsible for the website and start over. It's the only e-commerce site I use (and I use a lot of them) that suffers technical faults of this severity with this frequency.