Songer5

Just got the email.

In appreciation of your continued loyalty and for being a Club CarlsonSM VisaŽ cardholder, we are pleased to provide you with an E-Certificate for one night in a standard room at any Carlson Rezidor hotel worldwide.*

To redeem your exclusive E-Certificate:
Visit www.clubcarlson.com/reservation and select your destination and stay dates
Enter your unique E-Cert Code: EXXXXXXXXX
Enter the Promotional Code: XXXXXXXX
Click "Go" to find available hotels and make your booking
We appreciate your business, and look forward to your continued loyalty toward the Club Carlson Visa Card. If you have any questions concerning this matter, please do not hesitate to contact U.S. Bank at 1-800-236-4012 Consumer/1-800-236-7546 Business.


*E-Certificate is valid for one night in a standard room, double occupancy. E-Certificates expire 12 months from date of issuance. U.S. Bank is not responsible for the E-Certificate fulfillment. Click here to see E-Certificate terms and conditions. E-Certificate not valid at Quorvus Collection hotels.

aviator33

These E-Cert's are separate and distinct from the free US nite for spending over $10K and paying the annual fee. My question relates to the expiration. The certificates expire August 31, 2016. Does this mean travel has to be completed by then or the certificates have to be redeemed by then (but can be for travel after Aug 31, 2016)? I booked a large number of reservations burning almost all my Club Carlson points before the devaluation. There aren't too many high end places I haven't either booked or have on reserve that I would have interest in going to.

teddy25

Yay! Free night on a canceled card!

teddy25

I tried to book past 12 months, it didnt let me.

dw

That's great for everyone that got the free night... But it's a little disheartening that some active cardmembers have apparently been shafted by USBank for this promotion.

jay4

Wife and I both signed up for the card around November of last year. So neither of us have paid the annual fee yet. We both spent just enough to qualify for the 85,000 bonus points (no where close to $10,000). Both of us kept our accounts open.

I received the letter about the 7500 bonus points and free night certificate. She didn't receive either.

Only difference is that I filed a complaint with the BBB for my account, but others have noted that they didn't complain and still received the points and free night. I wonder how US Bank/Club Carlson are determining who they send these out to.

scoobaboy

got my email and cert on account tonight, still no letter or email for business card nor wife's card.

mysticv6

I had the same experience. I was told the specialist would call back within 5 days.

The first person I talked to before I was transferred to a supervisor found some information that said they've issued 3,500 of these certificates in total. I'm not sure that makes sense at all but it's what she said.

jphripjah

Never checked my snail mail, but cert posted to my account yesterday and I got the confirming email today

inY

Got the letter and e-mail for business but not personal. The personal account has far more activity, but both have stays. Wonder if it has to do with statement closing date? The e-cert arrived the same day as my business statement date.

NRTBound2015

I just looked at the Club Carlson account on twitter, and in a response to @Walkerngr, the Carlson rep states that the certs were sent to, "a random select group of members."

So, assuming that the twitter rep is correct (which I realize is a big if):

- not all cardholders will receive a certificate

- spending patterns and account history didn't play much if any role in determining who received the certs.

Seems like a pretty terrible way to run a promo, imo, but, it is their company so they can call the shots I suppose.

Jared Ito

Is? Would it be for the night of August 16, August 17 or August 30 or 31 or some other date?

I believe my cert was emailed on the 17th, not completely sure due to my antiquated email, and that it says that it is valid for a year.


Thanks Carlson, I will use it

jphripjah

There's no way that they just sent the certs to some members randomly. That makes no sense at all. Businesses don't operate like that. It just means the person running the twitter page doesn't know who got them.

zzrayzz

I have not received the 7500 pt bonus letter nor this free night e-cert letter. Does not appear this promo is for every cardholder. I am pissed! I just paid my af two months too thinking I would still give them a chance. WTH USBANK/CLUBCARLSON!!!!! I hope you are reading this... cuz it is just so messed up. Where is my "appreciation for your continued support and for being a loyal club carlson visa cardholder"

MadTownFlyer

My wife and I are in the same boat as you and recently paid the annual fee. We were planning to keep the cards and each hit the 10K spend for the US free night, but this is just a slap in the face by US Bank/Club Carlson. Are they intentionally trying to get cardholders to cancel? We literally put most of our non-bonus spend on these cards. With so many other strong credit cards available, time to start looking elsewhere for our loyalty. What a disaster of a program over the last few months.

1. Eliminate the last night free credit card benefit
2. Significantly increase the point requirement for most of the top hotels
3. Randomly provide some card holders free points and/or nights while essentially giving the middle finger to others

Excellent program.