Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
#2731
Join Date: May 2012
Posts: 157
Asking about seat bookings on Etihad. Got my Etihad record locator from AA no problem. Went to the Etihad site to book seats but am getting this error message:
"For flights purchased from travel agents and third party websites, please contact them for further assistance"
Any advice? Thanks for the help.
"For flights purchased from travel agents and third party websites, please contact them for further assistance"
Any advice? Thanks for the help.
#2732
Join Date: Sep 2011
Location: MLB
Programs: DL DM/2.9M, AA EXP, *A Gold
Posts: 245
Asking about seat bookings on Etihad. Got my Etihad record locator from AA no problem. Went to the Etihad site to book seats but am getting this error message:
"For flights purchased from travel agents and third party websites, please contact them for further assistance"
Any advice? Thanks for the help.
"For flights purchased from travel agents and third party websites, please contact them for further assistance"
Any advice? Thanks for the help.
#2734
Join Date: Sep 2011
Location: MLB
Programs: DL DM/2.9M, AA EXP, *A Gold
Posts: 245
As others have noted earlier, you'll call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 3 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you.
#2735
Join Date: Mar 2011
Location: NY, NY
Posts: 695
My experience with the EY phone agents has always been delightful. It is a quick and painless phone call, especially if you know what you want before you call (look your flights up on Orbitz to see the seat maps before calling).
As others have noted earlier, you'll call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 3 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you.
As others have noted earlier, you'll call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 3 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you.
#2736
Join Date: Dec 2004
Posts: 5,632
I don't entirely agree. If you call to get a seat assignment, they ask you so many "security" questions you'd think you were suspected of being a terrorist.
#2737
Join Date: Sep 2011
Location: MLB
Programs: DL DM/2.9M, AA EXP, *A Gold
Posts: 245
With the amount of identify theft going on today, you should welcome their process of protecting your account.
#2738
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,598
It is a good thing where airlines require more to check that the person calling should have access to the booking
#2739
Join Date: Dec 2004
Posts: 5,632
Really? Please name a single airline that doesn't go through a security verification process before discussing your account or reservations... This takes all of 10-15 seconds.
With the amount of identify theft going on today, you should welcome their process of protecting your account.
With the amount of identify theft going on today, you should welcome their process of protecting your account.
#2740
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
#2741
Join Date: Jun 2016
Posts: 2,257
Identity theft is when people steal your identification details to do something substantial, like steal money or apply for a credit card or maybe passport in your name. Who steals your identity to change your seat assignment? I realize that on FT we obsess on things like seat assignments, but it actually has no monetary value and should not require answering 20 questions. It's a question of balance.
I think Ben at OMAAT got his hotel reservation changed at least once without his permission
http://onemileatatime.boardingarea.c...ation-changed/
#2742
Join Date: Sep 2011
Location: MLB
Programs: DL DM/2.9M, AA EXP, *A Gold
Posts: 245
I'm going to stray OT for a minute to evangelize:
Every time I travel, I see people all around me that are looking for every possible thing to complain about or find fault with - at the airport, in the lounge, onboard the aircraft, in hotels, restaurants, theatres... Sure, some of this stuff should have attention called to it so it can be fixed, but most of it is silly, trivial and really inconsequential. These folks all have one thing in common - they are miserable.
By contrast, I see a relative minority who aren't sweating the small stuff and are having a wonderful time experiencing all that is great about exploring the world around them.
I'll choose self-imposed happiness over self-imposed misery every time.
A couple of security questions - for your protection? That's a great example of the small stuff. Try letting go of all this stuff for a week and see what happens. I think one will find that he/she is a happier person at the end of the week .
Last edited by NecessaryIndulgences; May 11, 2017 at 7:36 am
#2743
Join Date: Jun 2012
Location: NY
Posts: 733
GuestSeats available on EY - not on AA!
Found availability on EY on my dates for AUH-JFK, in F and J.
Called AA to book, the agent is not seeing them, just economy.
Expertflyer shows 2 seats in F and up to 9 in J.
What's the deal?
SELF-EDIT: Called AA Aus, found space and put on hold.
Called AA to book, the agent is not seeing them, just economy.
Expertflyer shows 2 seats in F and up to 9 in J.
What's the deal?
SELF-EDIT: Called AA Aus, found space and put on hold.
Last edited by stevento; May 11, 2017 at 2:30 pm
#2744
Join Date: Feb 2015
Posts: 539
This is a common problem. I don't know why the US call centers can never see the space but Australia regularly can.
#2745
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,417
Merged with existing thread discussing how to book Etihad awards with AAdvantage miles. /Moderator