Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Jun 29, 2015, 9:46 pm
#77
Join Date: Jun 2015
Posts: 34
I was also denied. I contacted them Sunday regarding this and have not yet heard back. I even got a congratulations email from them regarding this offer...
Jun 29, 2015, 10:54 pm
#78
Join Date: Jun 2011
Posts: 3,528
I got an email apologizing for the inconvenience, that they were aware of the situation and would follow up again.
Jun 30, 2015, 5:20 am
#79
Join Date: Aug 2006
Programs: AA Lifetime Platinum
Posts: 169
I received the miles in my AA account, but it shows "denied" in my aadvantage shopping portal account. Hope they don't end up reversing them!
Jun 30, 2015, 8:20 am
#81
Join Date: Mar 2011
Posts: 31
We appreciate your patience regarding the Spring Bonus from AAdvantage eShopping. We are sorry for the delay in the posting of your reward, and for the denial that is showing in your account. Please know that we are aware of the issue and we are working with AA to get it fixed promptly. You should see the bonus post correctly into your AA account in the next 10-14 days.
Jun 30, 2015, 10:37 am
#83
Join Date: Nov 2002
Location: New York
Programs: Hilton Diamond
Posts: 144
Jun 30, 2015, 11:18 am
#84
Join Date: Jun 2015
Posts: 34
"We appreciate your patience regarding the Spring Bonus from AAdvantage eShopping. We apologize for the denial that is showing in your account. Please know that we are aware of the issue and we are working with AA to get it fixed promptly. You should see the bonus post correctly into your AA account in the next 10-14 days."
from their CS
from their CS
Jul 1, 2015, 10:02 pm
#85
Join Date: Jun 2015
Posts: 34
Today it switched to confirmed in the shopping portal 
Jul 14, 2015, 12:38 am
#86
Join Date: Jun 2011
Posts: 3,528
New promo offer:
Terms: *During the “Back to School” bonus campaign, which runs from 7/14/15 through 8/16/15 at 11:59:59 pm ET (the “Bonus Period”), Member will earn a one-time bonus of up to 3,500 AAdvantage® bonus miles on qualifying purchases, in addition to the standard AAdvantage miles earned from shopping online through AAdvantage eShoppingSM mall. Bonus miles will be issued based on Member’s cumulative qualifying purchases made during the Bonus Period: 500 bonus miles for qualifying purchases of at least $125; 1,250 bonus miles for qualifying purchases of at least $500; or 3,500 bonus miles for qualifying purchases of $1,000 or more. Returns, cancellations, shipping and handling, taxes, gift card or other cash equivalent purchases, and certain products are not included in the bonus miles eligibility calculation; please see the AAdvantage eShoppingSM mall site for details on product eligibility and/or any coupon code details or other usage restrictions. Please allow 8-10 weeks after the Bonus Period for bonus miles to post to your AAdvantage eShoppingSM mall account. The maximum number of bonus miles that will be awarded to an eligible AAdvantage eShoppingSM mall account through the Back to School bonus campaign is 3,500 bonus miles. This offer cannot be combined with other offers or promotions. Please check the AAdvantage eShoppingSM mall site daily for updates to increased earning opportunities. Void where prohibited by law.
Terms: *During the “Back to School” bonus campaign, which runs from 7/14/15 through 8/16/15 at 11:59:59 pm ET (the “Bonus Period”), Member will earn a one-time bonus of up to 3,500 AAdvantage® bonus miles on qualifying purchases, in addition to the standard AAdvantage miles earned from shopping online through AAdvantage eShoppingSM mall. Bonus miles will be issued based on Member’s cumulative qualifying purchases made during the Bonus Period: 500 bonus miles for qualifying purchases of at least $125; 1,250 bonus miles for qualifying purchases of at least $500; or 3,500 bonus miles for qualifying purchases of $1,000 or more. Returns, cancellations, shipping and handling, taxes, gift card or other cash equivalent purchases, and certain products are not included in the bonus miles eligibility calculation; please see the AAdvantage eShoppingSM mall site for details on product eligibility and/or any coupon code details or other usage restrictions. Please allow 8-10 weeks after the Bonus Period for bonus miles to post to your AAdvantage eShoppingSM mall account. The maximum number of bonus miles that will be awarded to an eligible AAdvantage eShoppingSM mall account through the Back to School bonus campaign is 3,500 bonus miles. This offer cannot be combined with other offers or promotions. Please check the AAdvantage eShoppingSM mall site daily for updates to increased earning opportunities. Void where prohibited by law.
Jul 14, 2015, 6:09 pm
#87
Join Date: May 2005
Programs: AA, USAir
Posts: 64
Aadvantage shopping "extra " miles
More miles were posted to my AA account than I should have. Yahoo! It happened in about 2 days. I cancelled an order but the miles still posted. Will they take them back?
Jul 14, 2015, 11:39 pm
#88
Join Date: Apr 2001
Location: Boston, MA US
Posts: 10
Yes, probably. If you return an item the miles always get deducted at some point, I imagine it's the same for cancellations.
Jul 14, 2015, 11:44 pm
#89
Join Date: Feb 1999
Location: City with Tax-Payer subsdized AA Maintance Base
Programs: Enough to Cause a Migraine
Posts: 1,857
Having the miles taken away has happened on more than 1 occasion for me when an order was canceled when using the AAdvantage Eshopping portal site.
It may take a few weeks, but be prepared to say "adios" to those miles.
Jul 15, 2015, 8:01 am
#90
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,417
Merged with existing AA e-shopping/Cartera discussion thread. Thanks. /Moderator