Oct 21, 2017, 5:41 am
Last edit by: 24left
For customers flying on a United Airlines codeshare flight operated by ANA
https://www.ana.co.jp/wws/us/e/local.../notice170504/
https://www.ana.co.jp/wws/us/e/local.../notice170504/
Booked on United codeshare ANA, can't pick seats
Sep 18, 2014, 5:45 pm
#46
Join Date: Mar 2009
Location: DC Suburbs
Programs: DL Gold, Hilton Gold, Carnival VIFP Gold, Hyatt Discoverist
Posts: 459
Sep 21, 2014, 11:22 am
#47
Join Date: Mar 2008
Location: LAX
Programs: AA Plat, UA Gold
Posts: 609
Oct 1, 2014, 3:16 am
#48
Join Date: Jan 2010
Location: Anchorage, AK
Programs: CO - Onepass Gold Elite--> UA - MileagePlus Gold Premier--> Silver --> AS - MileagePlan MVPGOLD!
Posts: 735
How did you do it? What am I missing?
I've got my NH PNR from UA.com, but ana's website consistently says "We're unable to retrieve your reservation at this time," or some such nonsense.
What gives?
Oct 1, 2014, 10:19 am
#49
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
FIRSTMIDDLE (together with no spaces, as the first name)
LAST (as your last name)
Meaning if your name was Tom Ryan Smith, you would enter:
TOMRYAN
SMITH
Plus your NH PNR gathered from the UA website (not the UA PNR) - or call UA and ask for the NH PNR - or find it via the "Additional Info" link on the mobile app when viewing a reservation.
Oct 1, 2014, 2:38 pm
#50
Join Date: Feb 2005
Programs: Marriott Rewards Platinum, Mileage Plus Silver
Posts: 72
I have the exact same problem and for the life of me couldn't input the information to get a seat assignment. Had to call ANA's call centre and they assigned the seats to me. The helpful person on the phone said that I couldn't sign in to the ANA website even with the ANA confirmation number that UA gave me because of the two systems don't talk to each other.
Oct 5, 2014, 11:28 pm
#52
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
I have the exact same problem and for the life of me couldn't input the information to get a seat assignment. Had to call ANA's call centre and they assigned the seats to me. The helpful person on the phone said that I couldn't sign in to the ANA website even with the ANA confirmation number that UA gave me because of the two systems don't talk to each other.
If the two systems "don't talk to each other", how does one book an NH flight via UA? Obviously this is untrue. Then again, given language constraints, I am less than surprised at what they told you...
Oct 5, 2014, 11:53 pm
#53
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Same here re: no problem. I easily logged into the ANA website with the PNR I got from the UA site and selected our seats. With one caveat. I couldn't get in under my name (I have first, middle, last names, i.e. MARY JANE FINK) trying both FINK MARY JANE and even trying firstmiddle as above, i.e. FINK MARYJANE. However Mr. Fink has only first and last names and I can easily pull up our res using his name, FINK JOE. So it is definitely something to do with the name order/name input with the first and middle names.
Oct 6, 2014, 10:03 am
#54
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Same here re: no problem. I easily logged into the ANA website with the PNR I got from the UA site and selected our seats. With one caveat. I couldn't get in under my name (I have first, middle, last names, i.e. MARY JANE FINK) trying both FINK MARY JANE and even trying firstmiddle as above, i.e. FINK MARYJANE. However Mr. Fink has only first and last names and I can easily pull up our res using his name, FINK JOE. So it is definitely something to do with the name order/name input with the first and middle names.
Oct 8, 2014, 6:23 pm
#55
Join Date: Oct 2014
Posts: 142
Same here re: no problem. I easily logged into the ANA website with the PNR I got from the UA site and selected our seats. With one caveat. I couldn't get in under my name (I have first, middle, last names, i.e. MARY JANE FINK) trying both FINK MARY JANE and even trying firstmiddle as above, i.e. FINK MARYJANE. However Mr. Fink has only first and last names and I can easily pull up our res using his name, FINK JOE. So it is definitely something to do with the name order/name input with the first and middle names.
able to enter the ANA confirmation # that United.com gives me and look
up the record on ANA's own website. Always had to call ANA directly
and have them assign me the seats.
Oct 11, 2014, 1:46 pm
#56
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
aaaarrggh. I used to be able to book a UA trip to BKK as a multi segment and force the NH flight numbers in -- no more. It has to be booked as a 4-digit United code share flight now and I can't access my seats on the ANA site.
Has anyone had any luck doing this with UA code share flight numbers?
Has anyone had any luck doing this with UA code share flight numbers?
Oct 12, 2014, 6:02 pm
#57
Join Date: Sep 2002
Location: IAD
Programs: Status? What's that? :)
Posts: 435
Earlier tonight, I bought tickets on a UA/ANA codeshare (UA7941, operated by ANA for IAD-NRT) and called UA CS and got the ANA reservation #. When I tried to assign my seats on ANA's website, it said:
*We cannot display the selected reservation. Please contact your travel agency, or contact ANA International Flight Reservation and Information Center.(Error Code: W_H26)"
Is there a time window that I need to wait before it shows up on ANA's system, such as 24-48 hours? ANA's reservation line is currently closed. I still have plenty of time (flight isn't until mid March of 2015
) so it's not urgent but am curious if the ticketed reservation isn't immediate between the two carriers.
*We cannot display the selected reservation. Please contact your travel agency, or contact ANA International Flight Reservation and Information Center.(Error Code: W_H26)"
Is there a time window that I need to wait before it shows up on ANA's system, such as 24-48 hours? ANA's reservation line is currently closed. I still have plenty of time (flight isn't until mid March of 2015
) so it's not urgent but am curious if the ticketed reservation isn't immediate between the two carriers.
Oct 12, 2014, 6:08 pm
#58
Join Date: Oct 2014
Posts: 142
Earlier tonight, I bought tickets on a UA/ANA codeshare (UA7941, operated by ANA for IAD-NRT) and called UA CS and got the ANA reservation #. When I tried to assign my seats on ANA's website, it said:
*We cannot display the selected reservation. Please contact your travel agency, or contact ANA International Flight Reservation and Information Center.(Error Code: W_H26)"
Is there a time window that I need to wait before it shows up on ANA's system, such as 24-48 hours? ANA's reservation line is currently closed. I still have plenty of time (flight isn't until mid March of 2015) so it's not urgent but am curious if the ticketed reservation isn't immediate between the two carriers.
*We cannot display the selected reservation. Please contact your travel agency, or contact ANA International Flight Reservation and Information Center.(Error Code: W_H26)"
Is there a time window that I need to wait before it shows up on ANA's system, such as 24-48 hours? ANA's reservation line is currently closed. I still have plenty of time (flight isn't until mid March of 2015
) so it's not urgent but am curious if the ticketed reservation isn't immediate between the two carriers.
Oct 12, 2014, 9:39 pm
#59
Join Date: Oct 2014
Posts: 6
It's no use using the ANA website. I bought a codeshare flight on STA travel marketed by UA and operated by ANA. You can only reserve seats by calling ANA.
I just reserved my seats by calling ANA this morning, and it worked. The rep told me that I could not view my bookings on the ANA web, simply because the system does not allow it. However, you can only view your seats online 24hrs prior to departure. But you can always call them to check your seats.
I just reserved my seats by calling ANA this morning, and it worked. The rep told me that I could not view my bookings on the ANA web, simply because the system does not allow it. However, you can only view your seats online 24hrs prior to departure. But you can always call them to check your seats.
Oct 13, 2014, 9:28 am
#60
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
It's no use using the ANA website. I bought a codeshare flight on STA travel marketed by UA and operated by ANA. You can only reserve seats by calling ANA.
I just reserved my seats by calling ANA this morning, and it worked. The rep told me that I could not view my bookings on the ANA web, simply because the system does not allow it. However, you can only view your seats online 24hrs prior to departure. But you can always call them to check your seats.
I just reserved my seats by calling ANA this morning, and it worked. The rep told me that I could not view my bookings on the ANA web, simply because the system does not allow it. However, you can only view your seats online 24hrs prior to departure. But you can always call them to check your seats.