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Thread: Booked on United codeshare ANA, can't pick seats
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Old Oct 1, 2014 | 10:19 am
  #49  
ainternational
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Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,717
Originally Posted by Legend717
HOW?!?
I've got my NH PNR from UA.com, but ana's website consistently says "We're unable to retrieve your reservation at this time," or some such nonsense.

What gives?
Are you inputting your name correctly?

FIRSTMIDDLE (together with no spaces, as the first name)
LAST (as your last name)

Meaning if your name was Tom Ryan Smith, you would enter:

TOMRYAN
SMITH

Plus your NH PNR gathered from the UA website (not the UA PNR) - or call UA and ask for the NH PNR - or find it via the "Additional Info" link on the mobile app when viewing a reservation.
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