reflection: SWU/SSWU vs e-upgrades
#1
Original Poster
Join Date: Dec 2008
Location: YOW, LHR, SIN
Programs: AC-SE, EK-G, GF-G
Posts: 674
reflection: SWU/SSWU vs e-upgrades
It has been almost three years since Air Canada transitioned from paper-based Special System Wide Upgrade (SSWU) and System Wide Upgrade (SWU) certificates, and introduced the electronic upgrades. I thought it would be a good opportunity to reflect on what has worked well, what has not, and our reflections on the year ahead (and beyond).
For me, I could never use the SWU (I never purchased Y or M fares either out of my pocket, or for business). Therefore, I always had a lot of SWUs that were shredded at this time of the year. The very few SSWUs I received were very precious to me, and I saved them for long hauls, such as a trip to Asia or Australia.
Finally came e-upgrades which have treated me well for the last three years. I have upgraded myself and family members. However, I am not looking forward to the year ahead with only 2 nominees, and the high co-pay for non-SE. Therefore, I will have to be very careful how I use my e-upgrades in the next 12 months. I am the only SE in my family member (some are E50 and E75), and if we travel overseas I will have to upgrade them too. Paying $500/$750 + e-upgarde points is insane.
I hope Air Canada will revert this co-pay + eupgrade decision, and I hope that by this time next year all SE and E will not have to pay this co-pay.
For me, I could never use the SWU (I never purchased Y or M fares either out of my pocket, or for business). Therefore, I always had a lot of SWUs that were shredded at this time of the year. The very few SSWUs I received were very precious to me, and I saved them for long hauls, such as a trip to Asia or Australia.
Finally came e-upgrades which have treated me well for the last three years. I have upgraded myself and family members. However, I am not looking forward to the year ahead with only 2 nominees, and the high co-pay for non-SE. Therefore, I will have to be very careful how I use my e-upgrades in the next 12 months. I am the only SE in my family member (some are E50 and E75), and if we travel overseas I will have to upgrade them too. Paying $500/$750 + e-upgarde points is insane.
I hope Air Canada will revert this co-pay + eupgrade decision, and I hope that by this time next year all SE and E will not have to pay this co-pay.
#2
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,312
Ahhh the memories of those certificates, I am sure there are some out there that have wallpapered some room in their house with these old puppies
I like the ease and convenience of the e-certificates, I just do not like the continued enhancements!
Pay extra for co pay opportunities are you nuts YQ is already a rip off.
I like the ease and convenience of the e-certificates, I just do not like the continued enhancements!
Pay extra for co pay opportunities are you nuts YQ is already a rip off.
#3
Join Date: Jun 2009
Location: YYZ, SFO
Programs: AS 100K, UA*S, IHG Plat, Marriott Titanium, Hilton Diamond | Formerly: AC Super Elite
Posts: 2,476
Huhuhu I think I still have two of the :-: blue :-: SWUs from 2010 in a drawer somewhere. The SWUs are just as useful as the duty free coupons
I did like how, as E back then (wow, only 35K needed), they gave two reds. Also it was good that even now, E50K can still choose 40 e-ups which is the equivalent to 2 reds. But I guess in a way, it pales in comparison to the original of 2 reds and 2? blues.
I do like the new e-ups compared to the paper certs though. Before, the "best value" was to use the two reds to upgrade two international segments. If you're a domestic flyer, you're kinda screwed. I like the new system in many ways as it is
1. Electronic, so no need to remind my family members to call EXACTLY at blah blah time on blah blah date to request the upgrade (I had to do that when I travelled to Tokyo as an E)
2. Flexible - I don't feel like I'm "wasting" a red by upgrading YYZ-SFO
3. More useful - before, the threshold upgrades were mainly blue SWUs which are totally useless to me. Now, I can upgrade on el-cheapo G fares as much as I have e-ups for
.....
I think the e-up copays are a bit ........ especially considering how expensive international flex fares are already
I'm mildly interested to see how the wackos in Marketing will butcher the e-up program for 2015. I'm betting they'll add the ability to e-up from Y -> PY and increase the number of credits Y -> J. I'm curious how we SEs will get shafted
I did like how, as E back then (wow, only 35K needed), they gave two reds. Also it was good that even now, E50K can still choose 40 e-ups which is the equivalent to 2 reds. But I guess in a way, it pales in comparison to the original of 2 reds and 2? blues.
I do like the new e-ups compared to the paper certs though. Before, the "best value" was to use the two reds to upgrade two international segments. If you're a domestic flyer, you're kinda screwed. I like the new system in many ways as it is
1. Electronic, so no need to remind my family members to call EXACTLY at blah blah time on blah blah date to request the upgrade (I had to do that when I travelled to Tokyo as an E)
2. Flexible - I don't feel like I'm "wasting" a red by upgrading YYZ-SFO
3. More useful - before, the threshold upgrades were mainly blue SWUs which are totally useless to me. Now, I can upgrade on el-cheapo G fares as much as I have e-ups for
.....
I think the e-up copays are a bit ........ especially considering how expensive international flex fares are already
I'm mildly interested to see how the wackos in Marketing will butcher the e-up program for 2015. I'm betting they'll add the ability to e-up from Y -> PY and increase the number of credits Y -> J. I'm curious how we SEs will get shafted
#4
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
The eUpgrade mechanism has made the upgrading experience and upgradeability in general much, much better than the old and cr@ppy paper cert days.
Note: The R games still suck, and so do does the non-transparency of the J waitlist.
Note: The R games still suck, and so do does the non-transparency of the J waitlist.
#5
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
I've enjoyed the eUpgrade system far more than the older paper-based certificate system. They're more convenient (electronic and self-service) and adaptable (fewer credits for shorter routes). But, the co-pay starting next week for non-SE members really kills it for me. Most of my travel is international, to Asia or Europe. With the co-pay, I feel like the benefits are worse than the old cert system, for a non-SE international traveller like me.
#6
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
As for paper certs, I'm too new for that. But last year, eUps treated me well. This year is off to a really rocky start, But having a familiar and friendly SD on a flight who came to chat with me in Y offset the pain of sitting in Y
Last edited by canadiancow; Feb 24, 2014 at 1:22 pm
#7
Join Date: Mar 2011
Location: YOW
Programs: AC SE, SPG Plat, FPC Plat, Marriott Plat, Hilton Diamond, Hyatt Diamond
Posts: 553
Certs were good for those upgrading themselves, less competition with those being upgraded who are not travelling with the "nominator". You can't win 'em all
#8
Join Date: Jul 2012
Programs: AC SE & 2MM, SPG Plat
Posts: 42
As far as AC enhancements go in recent years, the e-upgrades are a winner. No more waiting for the mail to arrive with the precious paper or to watch at the gate as members had endless excuses of how they must have left the system-wide certs at home.
#9
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Did that happen a lot?
#10
Join Date: Oct 2008
Location: YYC
Posts: 4,035
More than you'd think. Or there would be a SSWU applied to the booking when it was supposed to be a SWU or NAU, etc...
Only think I miss from the paper world is some stations consistently forgetting to pull the certs. Had a very memorable weekend trip Hong Kong in J thanks to the GAs in LAS doing that.
Only think I miss from the paper world is some stations consistently forgetting to pull the certs. Had a very memorable weekend trip Hong Kong in J thanks to the GAs in LAS doing that.
#11
Join Date: Jun 2002
Location: YYZ
Posts: 955
I loved the SSWU's aka the Super-mega-fantastic Upgrade Certificates....they were the best. The best value was a flight from YYZ-LHR booked last minute for under $500 and was able to upgrade two of us. Yep, gone are those days.
#12
Join Date: Feb 2002
Location: Montreal
Programs: SE 1MM, SPG Plat, Hilton Diamond
Posts: 39
Last edited by Catch; Feb 24, 2014 at 4:42 pm
#14
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347