Is Westjet pretty much the same as AC nowadays?
Jun 22, 2023, 11:44 pm
#31
Join Date: Mar 2010
Location: Calgary
Posts: 1,503
In May that would be due to the proactive cancellations due to the anticipated pilot strike, most months WS is lower than AC.
Jun 23, 2023, 5:43 am
#32
Original Poster
Join Date: Jan 2010
Posts: 166
Does WS split up your seats for an equipment change? I would think this less likely as they fly all 737s (except for Encore).
Most of my AC flights have had an itenerary change … usually no big deal. It’s the swapping out of a A330 to a 787, etc. that really messes things up. About half the time, our group got scattered all over the cabin.
Most of my AC flights have had an itenerary change … usually no big deal. It’s the swapping out of a A330 to a 787, etc. that really messes things up. About half the time, our group got scattered all over the cabin.
Jun 26, 2023, 8:01 pm
#33
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,347
The industry stats indicate perception and reality in the case of OTP are not aligned.
AC has had worse reliability for OTP than WS every month this year and I can’t recall any time in the past 10 years or so that hasn’t been the norm (Covid anomalies excluded). In May 2023 WS was 63rd of 121 airlines ranked by OAG for OTP with A15 at 76.6%, AC was 89th with A15 at 68.9%: https://www.oag.com/en/on-time-perfo...lines-may-2023
AC has had worse reliability for OTP than WS every month this year and I can’t recall any time in the past 10 years or so that hasn’t been the norm (Covid anomalies excluded). In May 2023 WS was 63rd of 121 airlines ranked by OAG for OTP with A15 at 76.6%, AC was 89th with A15 at 68.9%: https://www.oag.com/en/on-time-perfo...lines-may-2023
I have plenty of delayed flights with AC, and had a 3 hour delay with AC yesterday. But that's less bad than an outright cancellation. Even if WS and AC mainline cancellation rates are similar, AC seems to be able to get back on their feet quicker with rebookings, occasionally functional IT, and a customer service center that is more reachable and able to resolve issues quicker. And AC is by no means stellar at that.
Sadly, WS seems to be far worse IMO than AC at recovering from cancellations.