Westjet to cancel dozens of flights over covid-related staff shortages
#1
Original Poster
Join Date: Feb 2019
Posts: 426
Westjet to cancel dozens of flights over covid-related staff shortages
Not sure if this is the right place for this or not, but WS is consolidating 15% of its network in January due to issues related to omicron. Article mentions staff shortage, and the nasty cold weather engulfing all of Western Canada. Given the high volume of cancellations and delays this really doesn't come as a surprise.
https://www.westjet.com/en-ca/news/2...variant-impact
Will probably be reflected in this week's schedule update.
https://www.westjet.com/en-ca/news/2...variant-impact
Will probably be reflected in this week's schedule update.
#2
Join Date: Apr 2019
Location: Copenhagen
Programs: skyteam
Posts: 575
Not sure if this is the right place for this or not, but WS is consolidating 15% of its network in January due to issues related to omicron. Article mentions staff shortage, and the nasty cold weather engulfing all of Western Canada. Given the high volume of cancellations and delays this really doesn't come as a surprise.
https://www.westjet.com/en-ca/news/2...variant-impact
Will probably be reflected in this week's schedule update.
https://www.westjet.com/en-ca/news/2...variant-impact
Will probably be reflected in this week's schedule update.
#3
Join Date: Feb 2020
Posts: 1,203
Not sure if this is the right place for this or not, but WS is consolidating 15% of its network in January due to issues related to omicron. Article mentions staff shortage, and the nasty cold weather engulfing all of Western Canada. Given the high volume of cancellations and delays this really doesn't come as a surprise.
https://www.westjet.com/en-ca/news/2...variant-impact
Will probably be reflected in this week's schedule update.
https://www.westjet.com/en-ca/news/2...variant-impact
Will probably be reflected in this week's schedule update.
#4
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,997
Westjet to cancel dozens of flights over covid-related staff shortages
Interesting story in today's Globe and Mail.
WestJet cancels dozens of flights as COVID-19 outbreak hits staff
WestJet Airlines is cancelling about 68 flights a day as it struggles to find crews amid the outbreak of the omicron variant of COVID-19.
Calgary-based WestJet will reduce its 450-flight daily schedule by 15 per cent until the end of January. The majority of the cuts are on U.S. and international routes, said Morgan Bell, a WestJet spokeswoman.
“We are struggling to find the staffing,” Ms. Bell said by phone.
Out of respect for copyright, full story here: https://www.theglobeandmail.com/busi...ak-hits-staff/
WestJet cancels dozens of flights as COVID-19 outbreak hits staff
WestJet Airlines is cancelling about 68 flights a day as it struggles to find crews amid the outbreak of the omicron variant of COVID-19.
Calgary-based WestJet will reduce its 450-flight daily schedule by 15 per cent until the end of January. The majority of the cuts are on U.S. and international routes, said Morgan Bell, a WestJet spokeswoman.
“We are struggling to find the staffing,” Ms. Bell said by phone.
Out of respect for copyright, full story here: https://www.theglobeandmail.com/busi...ak-hits-staff/
#6
Join Date: Oct 2007
Posts: 384
We have flights booked YYC-LGW and back in January. Would be curious to hear reports of what flights are actually being consolidated as they are announced.
I see that YYZ-LGW is down to about one flight per week in January, while YYC-LGW is still at 3/week. Is the low YYZ frequency normal scheduling or the result of consolidation?
I see that YYZ-LGW is down to about one flight per week in January, while YYC-LGW is still at 3/week. Is the low YYZ frequency normal scheduling or the result of consolidation?
#7
Join Date: Sep 2021
Posts: 32
On Dec 23rd Westjet cancelled all flights out of YHZ until the afternoon since the contract staff didn't show. One of the agents working a few days before tested positive so the rest of the few agents scheduled just said they weren't going to work. Just a sign calling the 1-800 #, a huge line and the police being called. So not only the Westjet employees but others handling are taking a beating which unfortunately doesn't help.
#8
Join Date: May 2006
Posts: 980
On Dec 23rd Westjet cancelled all flights out of YHZ until the afternoon since the contract staff didn't show. One of the agents working a few days before tested positive so the rest of the few agents scheduled just said they weren't going to work. Just a sign calling the 1-800 #, a huge line and the police being called. So not only the Westjet employees but others handling are taking a beating which unfortunately doesn't help.
#9
Join Date: Sep 2021
Posts: 32
But I will agree, if you're showing some symptoms regardless it's best not to go in.
Last edited by djoseph; Jan 1, 2022 at 8:49 pm
#11
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
If they can't staff all the positions to run a flight, all they need to do is a get one or two people in at check in to handle rebooking passengers onto Air Canada, Porter or PAL. That at least lets them meet their commitment to their customer to get them to their destination.
#12
Join Date: Sep 2021
Posts: 32
But the advantage of have a contractor is they have a larger local pool of people that they can move around between different duties to meet demand and adjust for things like vacation and sickness.
If they can't staff all the positions to run a flight, all they need to do is a get one or two people in at check in to handle rebooking passengers onto Air Canada, Porter or PAL. That at least lets them meet their commitment to their customer to get them to their destination.
If they can't staff all the positions to run a flight, all they need to do is a get one or two people in at check in to handle rebooking passengers onto Air Canada, Porter or PAL. That at least lets them meet their commitment to their customer to get them to their destination.
Contract agents and most regular WestJet CSA's aren't JFS trained so rebooking onto other carriers isn't an option. Usually only WestJet leads or computer strong agents were trained because of a few booking mishaps. I remember one being someone rebooking a Y passenger into a J seat on Air Canada somewhere in YVR to Japan. Air Canada sent the bill which tighten who gets access and who doesn't. Rebooking itself onto WestJet flights isn't even in the training program laid out to the contractors. This is supposed to be handled by WestJet Reservations Support Desk but a few of them have picked up on it thankfully.
It's a shame because in this instance, WestJet employees could've been flown in and covered or helped out. Done it before when a coworker death happened or some other major event.
Personally having worked as front line for WestJet I don't believe the whole "staff shortage" is caused by Omicron. Also as far as inflight, they still have nearly 400 flight attendants in YYZ and and 300 flight attendants in YYC that aren't recalled. The issue isn't demand, the issue is the training department is bare bones and can't retrain them fast enough.
#14
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,075
YVR-LAX/LAS/KOA/LIH down to 4x weekly
YVR-PHX/SNA down to 2x weekly
YVR-OGG down to 5x weekly
YVR-PSP down to 6x weekly
YEG-OGG down to 1x weekly
YEG-HNL cancelled for next 4 weeks
#15
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,912
Interesting read...
https://airpassengerrights.ca/en/cov...gs-hollowWhile
WestJet’s explanation might appear plausible at first sight, there are good reasons to doubt its veracity:
Ron.
https://airpassengerrights.ca/en/cov...gs-hollowWhile
WestJet’s explanation might appear plausible at first sight, there are good reasons to doubt its veracity:
- WestJet’s struggle with staff shortage predates the Omicron variant.
- The Omicron variant’s extreme transmissibility has been known for more than a month.
- WestJet’s narrative is inconsistent with the airline’s recent statements.
- Air Canada does not appear to be affected by Omicron to the same extent.
- Portraying these cancellations as being outside of WestJet’s control could save the airline tens if not hundreds of millions of dollars in compensation owed to passengers.
Ron.