NA Meal Service
Apr 11, 2019, 8:37 am
#46
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
God, I’m really getting to hate the boxed hot “food” in Premium on the 737.
Those “mush boxes” really are quite awful. There’s just no redeeming quality at all. Taste is meh. Texture is awful. And handing someone a sealed box ... with a plastic covered “Lean Cuisine” looking tray inside ... just nasty. It’s like being in a drive-thru, not like sitting in Premium class.
(Even though it wouldn’t improve the food quality, I just don’t get why they wouldn’t try just a little bit harder. Have the FA unbox the food, and serve it on a tray. It’d just look nicer, more professional, and - well - “Premium”.)
And the three options are getting really, really tired. I think I’m back to preferring an exit row seat in Y over a Premium seat. Same legroom, and those nasty food boxes in Premium are becoming a disincentive.
Makes me long for the good old days of bowls from Chopped Leaf! (I’d take a kale and sweet potato bowl any day over that so-called steak sandwich!)
Those “mush boxes” really are quite awful. There’s just no redeeming quality at all. Taste is meh. Texture is awful. And handing someone a sealed box ... with a plastic covered “Lean Cuisine” looking tray inside ... just nasty. It’s like being in a drive-thru, not like sitting in Premium class.
(Even though it wouldn’t improve the food quality, I just don’t get why they wouldn’t try just a little bit harder. Have the FA unbox the food, and serve it on a tray. It’d just look nicer, more professional, and - well - “Premium”.)
And the three options are getting really, really tired. I think I’m back to preferring an exit row seat in Y over a Premium seat. Same legroom, and those nasty food boxes in Premium are becoming a disincentive.
Makes me long for the good old days of bowls from Chopped Leaf! (I’d take a kale and sweet potato bowl any day over that so-called steak sandwich!)
Apr 11, 2019, 10:18 am
#47
Join Date: Nov 2010
Posts: 31
I cannot understand why they serve that food over something proper. If they want to get business customers they have to get the bare minimums done right. Including a seat that has some padding.
Its unbelievable how they get away with calling this a premium product.
Its unbelievable how they get away with calling this a premium product.
Apr 11, 2019, 11:25 am
#48
Join Date: Dec 2010
Posts: 125
Changes are coming, or at least we are continually told that changes are coming. Implementation is a disaster at Westjet. It is a mix of poor management, lack of investment/budget and a continuous lack of focus/change of direction. The frustration doesn't only reside at the consumer level.
Apr 11, 2019, 4:44 pm
#49
Join Date: Jan 2007
Programs: No single airline or hotel chain is of much use to me anymore.
Posts: 3,279
You used to be able to buy the $9 ham and swiss at the Wal-Mart deli counter in identical packaging for $2, I think WestJet built spoilage into the pricing model.
Apr 12, 2019, 10:19 am
#50
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
Change couldn't happen soon enuf.
Had a horrible steak sandwich in plus, that was so overheated that it took 10 minutes to pick up, plus all the onions had slid off the bun, and then under the bun, turning said bun into mush.
I told the FA if you are going after AC's PE with this offering you are missing it by a mile.
Had a horrible steak sandwich in plus, that was so overheated that it took 10 minutes to pick up, plus all the onions had slid off the bun, and then under the bun, turning said bun into mush.
I told the FA if you are going after AC's PE with this offering you are missing it by a mile.
Apr 12, 2019, 10:45 am
#51
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Change couldn't happen soon enuf.
Had a horrible steak sandwich in plus, that was so overheated that it took 10 minutes to pick up, plus all the onions had slid off the bun, and then under the bun, turning said bun into mush.
I told the FA if you are going after AC's PE with this offering you are missing it by a mile.
Had a horrible steak sandwich in plus, that was so overheated that it took 10 minutes to pick up, plus all the onions had slid off the bun, and then under the bun, turning said bun into mush.
I told the FA if you are going after AC's PE with this offering you are missing it by a mile.
Apr 12, 2019, 10:51 am
#52
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
The “steak” sandwich is the worst of the lot. By the time it’s heated, then unboxed, then un-plastic-wrapped, the bread and potatoes are more of a gooey casserole surrounding the greyish meat product. Just gross. When I’ve had it, I just pick out the meat.
As much as I’ve steered my loyalty to WestJet, I have to agree that AC is miles ahead of them in terms of food. I’d take AC On Board Cafe purchase options (in economy class) over WestJet 737 Premium food any day. (Then again, I’d also take WS purchase options in economy over the hot food offering in Premium, too.)
As much as I’ve steered my loyalty to WestJet, I have to agree that AC is miles ahead of them in terms of food. I’d take AC On Board Cafe purchase options (in economy class) over WestJet 737 Premium food any day. (Then again, I’d also take WS purchase options in economy over the hot food offering in Premium, too.)
Apr 12, 2019, 10:54 am
#53
Original Member
Join Date: May 1998
Location: Calgary, Alberta, Canada
Posts: 1,652
Change is coming in May! It will be like night and day:
- proper TSU
- food produced by Gate Gourmet, not current provider.
- Food served in ceramic service equipment
- real cutlery, real napkin, real salt/pepper shaker
A complete overhaul! Cabin Crew are being trained currently.
- proper TSU
- food produced by Gate Gourmet, not current provider.
- Food served in ceramic service equipment
- real cutlery, real napkin, real salt/pepper shaker
A complete overhaul! Cabin Crew are being trained currently.
Apr 12, 2019, 11:26 am
#55
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Change is coming in May! It will be like night and day:
- proper TSU
- food produced by Gate Gourmet, not current provider.
- Food served in ceramic service equipment
- real cutlery, real napkin, real salt/pepper shaker
A complete overhaul! Cabin Crew are being trained currently.
- proper TSU
- food produced by Gate Gourmet, not current provider.
- Food served in ceramic service equipment
- real cutlery, real napkin, real salt/pepper shaker
A complete overhaul! Cabin Crew are being trained currently.
1. How do you know this?
2. What's TSU?
Thanks
Apr 12, 2019, 4:52 pm
#56
Original Member
Join Date: May 1998
Location: Calgary, Alberta, Canada
Posts: 1,652
Apr 12, 2019, 4:55 pm
#57
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Thanks
Apr 12, 2019, 8:07 pm
#58
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
