Tier points on reward flight bookings
Nov 9, 2021, 5:04 am
#1
Original Poster
Join Date: Jul 2020
Posts: 148
Tier points on reward flight bookings
How does this work? I took a flight recently in Upper, it was booked by my wife on reward points and shows up as a redemption in her Flying Club account.
She hasn't had tier points credited to her account, and neither have I.
Who should they be given to, and how do we claim them?
She hasn't had tier points credited to her account, and neither have I.
Who should they be given to, and how do we claim them?
Nov 9, 2021, 7:12 am
#2
Join Date: Jan 2009
Location: London, Sth Africa or LAS
Programs: VS Silver, BA Blue - finally; but hotels.com Gold :)
Posts: 1,858
How does this work? I took a flight recently in Upper, it was booked by my wife on reward points and shows up as a redemption in her Flying Club account.
She hasn't had tier points credited to her account, and neither have I.
Who should they be given to, and how do we claim them?
She hasn't had tier points credited to her account, and neither have I.
Who should they be given to, and how do we claim them?
BUT ...
My impression from speaking to an agent the other day is that the IT functionality, for this relatively recent change to Virgin giving tier points on reward flights, is either flakey or not yet implemented. As such, the agent indicated I could make a claim after the flight (that I was booking).
I'd therefore think you'll need to phone in and hope you get a good agent who will know the process to set up a manual crediting.
I wonder if the IT is being upgraded to sort this? Or is this going to permanently need a call-in for manual crediting?
Anyone have a datapoint of reward flight tier points crediting automatically?
Nov 9, 2021, 9:54 am
#3
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,223
Did you have YOUR flying club numnber in the booking? Points get awareded to the person who flew not the person who paid.
Have you tried doing a missing points claim?
Have you tried doing a missing points claim?
Nov 10, 2021, 3:12 am
#4
Original Poster
Join Date: Jul 2020
Posts: 148
Looks like it's a phone call!
Nov 11, 2021, 3:46 am
#5
Original Poster
Join Date: Jul 2020
Posts: 148
Update to this - finally spoke to someone at Virgin, who could see the booking, could see it was linked to my name, Flying Club number etc but still was unable to add the tier points.
So I've now had to send an email explaining it all to a specific email address that should hopefully resolve it.
200 Tier points is half way to Silver so not something I'm going to give up on!
So I've now had to send an email explaining it all to a specific email address that should hopefully resolve it.
200 Tier points is half way to Silver so not something I'm going to give up on!
Nov 11, 2021, 6:58 am
#8
Join Date: May 2009
Location: UK
Posts: 3,951
Update to this - finally spoke to someone at Virgin, who could see the booking, could see it was linked to my name, Flying Club number etc but still was unable to add the tier points.
So I've now had to send an email explaining it all to a specific email address that should hopefully resolve it.
200 Tier points is half way to Silver so not something I'm going to give up on!
So I've now had to send an email explaining it all to a specific email address that should hopefully resolve it.
200 Tier points is half way to Silver so not something I'm going to give up on!
On a different note, any suggestions on the best time to call to avoid the dreadful hold time?
Nov 11, 2021, 12:30 pm
#9
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,032