Originally Posted by
Okrib
How does this work? I took a flight recently in Upper, it was booked by my wife on reward points and shows up as a redemption in her Flying Club account.
She hasn't had tier points credited to her account, and neither have I.
Who should they be given to, and how do we claim them?
As long as you had your Flying Club number on the booking, then the 100 tier points (for G bucket fare) should credit to your account.
BUT ...
My impression from speaking to an agent the other day is that the IT functionality, for this relatively recent change to Virgin giving tier points on reward flights, is either flakey or not yet implemented. As such, the agent indicated I could make a claim after the flight (that I was booking).
I'd therefore think you'll need to phone in and hope you get a good agent who will know the process to set up a manual crediting.
I wonder if the IT is being upgraded to sort this? Or is this going to permanently need a call-in for manual crediting?
Anyone have a datapoint of reward flight tier points crediting automatically?