Can't log on to Virgin Atlantic
Jun 3, 2020, 4:49 am
#64
Join Date: Aug 2011
Posts: 14
Site is back up, but VS keeps exhibiting extreme incompetence/malice. My miles/tier points from BofA credit card that were supposed to post during the down time have vanished.
Anybody else in the same situation? Do I need to contact VS (god help me) or BofA?
Anybody else in the same situation? Do I need to contact VS (god help me) or BofA?
Last edited by aceofhz; Jun 3, 2020 at 6:15 am
Jun 3, 2020, 5:42 am
#65
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,731
Given the 14 day outage, it doesn't surprize me that there is a backlog of mileage postings.
I'm going to wait 1.5 weeks before contacting BofA first.
Jun 5, 2020, 6:29 am
#70
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,731
2 weeks before the outage I noticed that it took a full week for my BofA VS CC to post its regularly earned miles on VS. I imagine that there is a batch process that needs to run at VS.
Given the 14 day outage, it doesn't surprize me that there is a backlog of mileage postings.
I'm going to wait 1.5 weeks before contacting BofA first.
Given the 14 day outage, it doesn't surprize me that there is a backlog of mileage postings.
I'm going to wait 1.5 weeks before contacting BofA first.
Jun 6, 2020, 8:28 am
#71
Join Date: Apr 2002
Location: NYC
Posts: 9,122
I've had this problem since Feb. Can't log in resetting the password doesn't work. I managed to get through in late Feb to reset the account but it locked again the next day. Now it seems impossible to contact VS to resolve it.
Jun 6, 2020, 9:33 am
#72
Join Date: Mar 2008
Location: LHR/LGW
Programs: LH *G (SEN), VS Silver, BA Silver, Goldpointplus Gold, Marriott Silver, Accor silver, *ACP
Posts: 443
Send an initial text to them on 07481 339184 (it's a UK number) with words such as "please can I do a password reset" and then wait for the automated reply and follow the instructions. (That text number is listed on their Flying Club contact page, but you probably can't get to that if you have a password problem!)
Jun 14, 2020, 6:34 pm
#73
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,099
I cancelled a mileage reservation during the outage via text and haven't had my miles restored as of yet. Has anyone else gone through this?
Jun 16, 2020, 11:45 am
#74
Join Date: Jan 2005
Posts: 610
My miles from the credit card are still missing from my May statement, these usually credit the same time every month this was during the outage, going to start chasing soon.
Jun 17, 2020, 4:06 pm
#75
Join Date: May 2006
Programs: AMEX PP;BAEC Bronze;Tesco CC Preferred;
Posts: 219
Yes. Cancelled by 'phone on 28 May and was told 30,000 miles would be added back immediately the site came up again. Still waiting .....
Followed with WhatApp message. Still waiting for any acknowledgement whatsoever...
Followed with WhatApp message. Still waiting for any acknowledgement whatsoever...