Can't log on to Virgin Atlantic

Old May 24, 20, 10:44 am
  #1  
Original Poster
 
Join Date: Mar 2012
Posts: 228
Can't log on to Virgin Atlantic

Since yesterday I haven't been able to log in. Others having this problem or is it just me?
qofmiwok is offline  
Old May 24, 20, 10:57 am
  #2  
 
Join Date: Apr 2003
Location: IAD
Programs: UA 2MM, Marriott Ambassador
Posts: 1,891
Firefox isn't working for me, but Chrome is.
Condition One is offline  
Old May 24, 20, 10:58 am
  #3  
 
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 150
I canít log in either via web or app.
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travellingjake is offline  
Old May 24, 20, 10:58 am
  #4  
Original Poster
 
Join Date: Mar 2012
Posts: 228
Found this on Twitter. FYI.
"Our loyalty database is currently unavailable due to technical issues and our teams are doing their best to get it fixed as soon as possible. We do apologise for any inconvenience this may have caused."
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Old May 24, 20, 3:19 pm
  #5  
 
Join Date: Mar 2004
Location: Warwickshire England
Posts: 568
I’m now getting a loop when trying to login, better I suppose than the original “your name or password is wrong”
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AlanA is offline  
Old May 26, 20, 11:44 am
  #6  
 
Join Date: Nov 2014
Posts: 211
Has anyone been able to log in yet? I still can't.
beastieb is offline  
Old May 26, 20, 12:47 pm
  #7  
 
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,582
Still broken today
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Old May 26, 20, 2:02 pm
  #8  
dc3
 
Join Date: Jul 2001
Posts: 246
I stil; can't get either - trying for 2 days - now is 3 pm 5-26-29
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Old May 26, 20, 2:18 pm
  #9  
 
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 4,955
Also still broken for me, as it was back on May 24
pitflyer is offline  
Old May 26, 20, 2:44 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: Boris' Broken Britain
Programs: 1K, *G for "life", Global Entry, Hertz PC, and my wallet
Posts: 16,935
Cannot get in using either FF, Edge, or Chrome. Virgin are not blessed with the greatest IT dept...
Silver Fox is offline  
Old May 26, 20, 5:34 pm
  #11  
 
Join Date: Aug 2013
Posts: 1,085
Yep I don't even see the option to enter my login credentials on various browsers on two different operating systems. VS twitter feed is telling folks to try again in a couple of days. Gotta love airline IT.
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36902BRF is offline  
Old May 27, 20, 4:14 am
  #12  
 
Join Date: Apr 2011
Posts: 115
the longer this goes on.......................
poppyz is online now  
Old May 27, 20, 6:27 am
  #13  
 
Join Date: Sep 2005
Location: London
Posts: 634
I wonder if itís been hacked/attacked and taken offline due to it.
ba bob is offline  
Old May 27, 20, 8:16 am
  #14  
 
Join Date: Aug 2013
Posts: 1,085
I saw a user comment on Head for Points blog that said he/she called in and the VS customer services folks cannot access Flying Club either. Honestly not sounding good. Thankfully I have a record of my latest balance in Award Wallet and I did check an existing award reservation and was able to pull it up with the PNR (not really surprised but glad that is still working).
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Old May 27, 20, 11:21 am
  #15  
 
Join Date: Nov 2014
Posts: 211
Originally Posted by 36902BRF View Post
I saw a user comment on Head for Points blog that said he/she called in and the VS customer services folks cannot access Flying Club either. Honestly not sounding good.
They most definitely cannot. I tried to make a ANA partner booking through them and they were unable to complete it. It is currently on hold for the time being, but hope they get it sorted out soon so I can complete the ticketing.
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