Can't log on to Virgin Atlantic
#4
Original Poster
Join Date: Mar 2012
Posts: 228
Found this on Twitter. FYI.
"Our loyalty database is currently unavailable due to technical issues and our teams are doing their best to get it fixed as soon as possible. We do apologise for any inconvenience this may have caused."
"Our loyalty database is currently unavailable due to technical issues and our teams are doing their best to get it fixed as soon as possible. We do apologise for any inconvenience this may have caused."
#14
Join Date: Aug 2013
Posts: 1,090
I saw a user comment on Head for Points blog that said he/she called in and the VS customer services folks cannot access Flying Club either. Honestly not sounding good. Thankfully I have a record of my latest balance in Award Wallet and I did check an existing award reservation and was able to pull it up with the PNR (not really surprised but glad that is still working).
#15
Join Date: Nov 2014
Posts: 211
They most definitely cannot. I tried to make a ANA partner booking through them and they were unable to complete it. It is currently on hold for the time being, but hope they get it sorted out soon so I can complete the ticketing.