qofmiwok

Since yesterday I haven't been able to log in. Others having this problem or is it just me?

Condition One

Firefox isn't working for me, but Chrome is.

travellingjake

I can’t log in either via web or app.

qofmiwok

Found this on Twitter. FYI.
"Our loyalty database is currently unavailable due to technical issues and our teams are doing their best to get it fixed as soon as possible. We do apologise for any inconvenience this may have caused."

AlanA

I’m now getting a loop when trying to login, better I suppose than the original “your name or password is wrong”

beastieb

Has anyone been able to log in yet? I still can't.

roberto99

Still broken today

dc3

I stil; can't get either - trying for 2 days - now is 3 pm 5-26-29

pitflyer

Also still broken for me, as it was back on May 24

Silver Fox

Cannot get in using either FF, Edge, or Chrome. Virgin are not blessed with the greatest IT dept...

36902BRF

Yep I don't even see the option to enter my login credentials on various browsers on two different operating systems. VS twitter feed is telling folks to try again in a couple of days. Gotta love airline IT.

poppyz

the longer this goes on.......................

ba bob

I wonder if it’s been hacked/attacked and taken offline due to it.

36902BRF

I saw a user comment on Head for Points blog that said he/she called in and the VS customer services folks cannot access Flying Club either. Honestly not sounding good. Thankfully I have a record of my latest balance in Award Wallet and I did check an existing award reservation and was able to pull it up with the PNR (not really surprised but glad that is still working).

beastieb

They most definitely cannot. I tried to make a ANA partner booking through them and they were unable to complete it. It is currently on hold for the time being, but hope they get it sorted out soon so I can complete the ticketing.