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International to Domestic Redemption. How Many Miles?

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International to Domestic Redemption. How Many Miles?

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Old Jun 24, 2013, 8:51 pm
  #1  
NoY
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Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
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International to Domestic Redemption. How Many Miles?
BOM-LHR is 50K in Upper. LHR-MAN in Eco is 3,750 booked separately. VS.com says 50K if a through booking. Not possible to actually book online (for some reason). Call FC & the hopeless agent said its 53,750, not 50K. Ended up booking seperate itinerary on line as FC line quoted 25% more GBP in fees. Eh?

What's right? I feel I have been robbed of 3,750 miles (and twenty five minutes on the phone I'll never get back)!
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Old Jun 25, 2013, 8:18 pm
  #2  
NoY
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Join Date: Nov 2004
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Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
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BTW - contacted VS FC via e-mail on this. Two days later? Nothing!
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Old Jun 26, 2013, 12:38 am
  #3  
 
Join Date: May 2006
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Call the premier team line for UC bookings and try again, and explain and point to the T&Cs if you don't get the answer you expect.
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Old Jun 27, 2013, 4:46 am
  #4  
NoY
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Thanks. Got a reply from Customer Service shortly before your reply. It is cut & paste BS Wrong information etc. etc. so fired it back. Will play this out first, then....
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Old Jul 10, 2013, 9:39 am
  #5  
NoY
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Join Date: Nov 2004
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Ok, got another CS. Bottom line? "Website is WRONG, so we will look at that. Sorry. Goodbye."

Muppets.
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Old Jul 10, 2013, 10:06 am
  #6  
 
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
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The old rule of dealing with the telephone agents. If you get a bad one, hang up and try again.
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Old Jul 10, 2013, 10:13 am
  #7  
NoY
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Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,307
Originally Posted by NoY
Ok, got another CS. Bottom line? "Website is WRONG, so we will look at that. Sorry. Goodbye."

Muppets.
Oh, I just got yet another CS reply. Hilarious.

"I have spoken with our Communications Department, and they have confirmed that you should have only be charged a total of 50,000 miles. Virgin Atlantic would actually absorb the mileage cost in this particular scenario. With this being the case, I have refunded you the full amount of 3,750 miles. "

Muppets.
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Old Jul 10, 2013, 10:50 am
  #8  
 
Join Date: Aug 2012
Location: London
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So disappointing to hear things like this, its such a basic booking and they cant get it right. Delighted you got it resolved correctly in the end - but as mentioned above its always worth hanging up and trying again if the first agent is useless.
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Old Jul 16, 2013, 9:56 am
  #9  
NoY
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Join Date: Nov 2004
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Originally Posted by oliuk
So disappointing to hear things like this, its such a basic booking and they cant get it right. Delighted you got it resolved correctly in the end - but as mentioned above its always worth hanging up and trying again if the first agent is useless.
Yes, it is disappointing but at least it got sorted eventually.

Followed up with Exec Office to ensure they followed up to fix route cause. Got offered FC Silver & Fast Track to FC Gold. Not sure I could get much out of this though?
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Old Jul 16, 2013, 10:18 am
  #10  
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Join Date: Nov 2011
Location: Brighton. UK
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Originally Posted by NoY
Yes, it is disappointing but at least it got sorted eventually.

Followed up with Exec Office to ensure they followed up to fix route cause. Got offered FC Silver & Fast Track to FC Gold. Not sure I could get much out of this though?

You got your miles back (rightly) and a bump up in status which is worth extra miles and ability to check in at PE desk (useful if you are flying Y) - as a gesture of apology.
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Old Jul 17, 2013, 9:47 am
  #11  
NoY
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Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,307
Originally Posted by UKtravelbear
You got your miles back (rightly) and a bump up in status which is worth extra miles and ability to check in at PE desk (useful if you are flying Y) - as a gesture of apology.
Agreed. The resolution (eventually) was OK. Thing is I never fly Y But the extra miles are good IF I pay in cash for another ticket on them
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