Has anybody actually received the miles-earning Virgin credit card?
Dec 22, 2002, 5:19 am
#16
Moderator, Virgin Atlantic
Join Date: Mar 2001
Location: www.V-Flyer.com
Programs: VS Red, Bonvoy Lifetime Titanium - earned out of our own pocket!.
Posts: 2,401
Richard
Thanks for that - needless to say, I haven't heard back from MBNA and I have been too busy to chase them up - they will get a call tomorrow though!
It seems to me, that this is yet another good Virgin idea mishandled by the people charged with making it work. I will say ,in their defence, that it is still very early days for the card and I do think it will be worthwhile in the long term. Especially if they improve it as they go along - and this is certainly the impression I have been given in my limited dealings with MBNA.
I have written a long, very critical, letter to Amex dumping the Plat card on the strength of the new VS card - I hope that wasn't premature ;-)
Thanks for that - needless to say, I haven't heard back from MBNA and I have been too busy to chase them up - they will get a call tomorrow though!
It seems to me, that this is yet another good Virgin idea mishandled by the people charged with making it work. I will say ,in their defence, that it is still very early days for the card and I do think it will be worthwhile in the long term. Especially if they improve it as they go along - and this is certainly the impression I have been given in my limited dealings with MBNA.
I have written a long, very critical, letter to Amex dumping the Plat card on the strength of the new VS card - I hope that wasn't premature ;-)
Dec 23, 2002, 5:37 am
#17
Join Date: Nov 2002
Location: Bristol
Posts: 25
Absolutely hopeless people at MBNA - I realised that my signature form, too, was for the fee-free card. Rang them up and they truly didn't have a clue what I was talking about and then put me on to possibly the slowest person imaginable, who insisted on going through all the details of my application again - I already have an MBNA card with a sizeable limit, so it's hardly an issue, but there we go.
Dec 30, 2002, 8:53 am
#18
Join Date: Jan 2002
Location: London, England
Posts: 780
Anyone been offered a 0% (for 6 months) cash advance with this card up to credit limit?
Also, currently on the 'phone to MBNA/Virgin - apparently, no knowledge of any problems/issues with previous applications...
[This message has been edited by influential (edited 12-30-2002).]
Also, currently on the 'phone to MBNA/Virgin - apparently, no knowledge of any problems/issues with previous applications...
[This message has been edited by influential (edited 12-30-2002).]
Dec 30, 2002, 12:59 pm
#19
Moderator, Virgin Atlantic
Join Date: Mar 2001
Location: www.V-Flyer.com
Programs: VS Red, Bonvoy Lifetime Titanium - earned out of our own pocket!.
Posts: 2,401
Have been contacted a couple of times in past few days by MBNA / Virgin CC. I have fast come to the conclusion that it makes a huge difference if you talk to someone who knows their product 
It turns out thay in my case, I had the fee (double points) card after all and everything is sorted out. All of my points from the other Virgin card will be transferred to my new one and into my FC account early in the New Year (or so I am promised) We will wait and see.
In the mean time I have been contacted by Plat Amex who have tried to get me to reconsider ditching their card. After a few attempted sweeteners they have accepted that the Virgin Atlantic card is by far a better deal for me and is a good product. The caller also conceded that a lot of custom was lost after the Clubhouse perk was withdrawn by Amex.
Nick
It turns out thay in my case, I had the fee (double points) card after all and everything is sorted out. All of my points from the other Virgin card will be transferred to my new one and into my FC account early in the New Year (or so I am promised) We will wait and see.
In the mean time I have been contacted by Plat Amex who have tried to get me to reconsider ditching their card. After a few attempted sweeteners they have accepted that the Virgin Atlantic card is by far a better deal for me and is a good product. The caller also conceded that a lot of custom was lost after the Clubhouse perk was withdrawn by Amex.
Nick
Dec 30, 2002, 5:03 pm
#20
Join Date: Jun 2000
Location: London(home)
Programs: BA Silver, A3 *G
Posts: 151
I've now had a letter from the 'Head of Strategic Partnerships' at MBNA, confirming that they have experienced a problem with processing of these cards.
I've now had 3 sets of incorrect terms & conditions to sign. Still no sign of a correct version or my card!!
While they've agreed to waive the 80 fee, it would be nice to finally receive the card!
Richard
------------------
Virgin Flying Club Gold, Eurostar Gold, United Silver, Six Continents Gold
[This message has been edited by rharrisuk (edited 12-30-2002).]
I've now had 3 sets of incorrect terms & conditions to sign. Still no sign of a correct version or my card!!
While they've agreed to waive the 80 fee, it would be nice to finally receive the card!
Richard
------------------
Virgin Flying Club Gold, Eurostar Gold, United Silver, Six Continents Gold
[This message has been edited by rharrisuk (edited 12-30-2002).]
Jan 31, 2003, 6:14 am
#21
Join Date: Jun 2000
Location: London(home)
Programs: BA Silver, A3 *G
Posts: 151
Well after receiving 5 (!) different sets of terms & conditions and 3 cards, MBNA finally managed to issue the correct Virgin flying club credit card to me.
I put a compliant in writing to MBNA three times before they finally replied and started resolving all their mistakes.
Partly due to frustration I also wrote to the flying club to alert them and ended up with a call from 'Richard Branson's Office'.It appears there has been numerous problems with the MBNA relationship and an 'emergency meeting' had been called to fix the problems.
Virgin handled the situation extremely well and offered a handsome number of miles to apologise - which is generous given it wasn't their fault.
Anyway, if you are still having problems with MBNA you might want to highlight them to the flying club.
Richard
------------------
Virgin Flying Club Gold, Eurostar Gold, United Silver, Six Continents Gold
I put a compliant in writing to MBNA three times before they finally replied and started resolving all their mistakes.
Partly due to frustration I also wrote to the flying club to alert them and ended up with a call from 'Richard Branson's Office'.It appears there has been numerous problems with the MBNA relationship and an 'emergency meeting' had been called to fix the problems.
Virgin handled the situation extremely well and offered a handsome number of miles to apologise - which is generous given it wasn't their fault.
Anyway, if you are still having problems with MBNA you might want to highlight them to the flying club.
Richard
------------------
Virgin Flying Club Gold, Eurostar Gold, United Silver, Six Continents Gold
Jan 31, 2003, 6:56 am
#22
Join Date: Jan 2002
Location: London, England
Posts: 780
re: my post 30th December, haven't heard a word from MBNA since, having applied over the 'phone. Not sure whether they've simply lost the application or it's just a simple delay.
I could really do with x0,000GBP of interest-free cash for 6 months too...
[This message has been edited by influential (edited 01-31-2003).]
I could really do with x0,000GBP of interest-free cash for 6 months too...
[This message has been edited by influential (edited 01-31-2003).]
Feb 2, 2003, 2:28 pm
#25
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 18,057
Hi,
I got mine around two week ago and waiting for the 4K bonus miles for first use to post.
Regards
TBS
I got mine around two week ago and waiting for the 4K bonus miles for first use to post.
Regards
TBS
Feb 3, 2003, 11:19 am
#27
Moderator, Virgin Atlantic
Join Date: Mar 2001
Location: www.V-Flyer.com
Programs: VS Red, Bonvoy Lifetime Titanium - earned out of our own pocket!.
Posts: 2,401
I have always used the freephone number 0800 015 0306. I have found all the call takers to be pleasant - but only a few of them seem to know what they are talking about. There is a general lack of knowledge about the product - especially the fee paying card.
Having said that - every now and again you find someone who knows what they are talking about and I think I am now sorted.
I am just waiting for a large number of promised miles to post
Nick
Having said that - every now and again you find someone who knows what they are talking about and I think I am now sorted.
I am just waiting for a large number of promised miles to post
Nick
Feb 3, 2003, 11:27 am
#28
Join Date: Jul 2000
Location: Cork, Ireland. Aer Lingus (in the bin), BA Gold (woo hoo!), EBB Blue, HH Diamond, Starwood Plat, Hyatt Diamond
Posts: 1,347
Gents,
Does anyone know if this might be valid in Rep of Ireland ?
They're not normally, so just hoping ....
Thanks,
John P.
Does anyone know if this might be valid in Rep of Ireland ?
They're not normally, so just hoping ....
Thanks,
John P.
Feb 9, 2003, 1:37 am
#29
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routires, PCR
Posts: 13,609
Well, something's happening at long last.
I have my opening bonus on my VFC account. No miles yet from November use, nor from the original points converted into miles. They now say 'after 17 February' for those.
It's all so terribly slow.
I have my opening bonus on my VFC account. No miles yet from November use, nor from the original points converted into miles. They now say 'after 17 February' for those.
It's all so terribly slow.
Feb 9, 2003, 1:50 pm
#30
Join Date: Jul 1999
Location: UK
Programs: reformed ex basic Member
Posts: 3,148
By chance my form for signing arrived this weekend. Hope the card gets here before Feb 28 - wouldnt want to miss 4,000 bonus miles. I am considering shifting all my business expenses from Amex to this card given the 2 for 1 redemption ratio, but if customer service is as bad as you all say, well..