Changes to Comp MCS Upgrades?

Old Mar 8, 17, 11:37 am
  #1  
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Join Date: May 2011
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Changes to Comp MCS Upgrades?

Called in to VX contact center to add the 'opt-in' for MCS upgrade to my booking made via corp travel. Agent told me they are no longer offering the opt-in and auto upgrade, and have to call in at T-24 to request to be added to upgrade list.

Checked on VX.com, and comp MCS upgrade opt-in check-box is still there in booking path.

Anyone else heard this change? Agent said process is changed due to too many people getting comp upgrades.

Last edited by SFGuy37; Mar 8, 17 at 11:44 am
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Old Mar 8, 17, 1:49 pm
  #2  
 
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Originally Posted by SFGuy37 View Post
Called in to VX contact center to add the 'opt-in' for MCS upgrade to my booking made via corp travel. Agent told me they are no longer offering the opt-in and auto upgrade, and have to call in at T-24 to request to be added to upgrade list.

Checked on VX.com, and comp MCS upgrade opt-in check-box is still there in booking path.

Anyone else heard this change? Agent said process is changed due to too many people getting comp upgrades.
Haven't heard this. I was automatically comp-upgraded twice last week.
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Old Mar 8, 17, 10:32 pm
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Join Date: Jun 2016
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I always call in at T-24 so that I can pick the seat and ensure I definitely get the upgrade.
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Old Mar 9, 17, 9:41 am
  #4  
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Join Date: May 2011
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Called back today, different agent, added me to comp upgrade list no problem. Just another example of inconsistency with VX agents.
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