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-   Virgin America | Elevate pre 2018 (https://www.flyertalk.com/forum/virgin-america-elevate-pre-2018-642/)
-   -   Changes to Comp MCS Upgrades? (https://www.flyertalk.com/forum/virgin-america-elevate-pre-2018/1828048-changes-comp-mcs-upgrades.html)

SFGuy37 Mar 8, 2017 11:37 am
Changes to Comp MCS Upgrades?
 
Called in to VX contact center to add the 'opt-in' for MCS upgrade to my booking made via corp travel. Agent told me they are no longer offering the opt-in and auto upgrade, and have to call in at T-24 to request to be added to upgrade list.

Checked on VX.com, and comp MCS upgrade opt-in check-box is still there in booking path.

Anyone else heard this change? Agent said process is changed due to too many people getting comp upgrades.

shza Mar 8, 2017 1:49 pm
Originally Posted by SFGuy37 (Post 28009627)
Called in to VX contact center to add the 'opt-in' for MCS upgrade to my booking made via corp travel. Agent told me they are no longer offering the opt-in and auto upgrade, and have to call in at T-24 to request to be added to upgrade list.

Checked on VX.com, and comp MCS upgrade opt-in check-box is still there in booking path.

Anyone else heard this change? Agent said process is changed due to too many people getting comp upgrades.
Haven't heard this. I was automatically comp-upgraded twice last week.

FluxTZ Mar 8, 2017 10:32 pm
I always call in at T-24 so that I can pick the seat and ensure I definitely get the upgrade.

SFGuy37 Mar 9, 2017 9:41 am
Called back today, different agent, added me to comp upgrade list no problem. Just another example of inconsistency with VX agents.


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