GrayAnderson

When I dropped my Comenity card back in the fall, I didn't get any retention effort. That being said, when I was asked why I was closing it I was blunt and said "The airline is going away and I can't justify a $150 fee for a card earning miles on an FFP that's going away with it", and that's not the sort of answer that I would expect most retention departments to bother with.

sfozrhfco

Super happy to have cancelled mine. Nice not to have to worry about getting status with VX. Cancelled the last few awards I had booked as other airlines had cheap fares. My only task now is to use up the points for something.

mctrees02

Just wanted to update anybody with the card that it took me about 15 minutes to get the code for $150 off a companion ticket. I called the Elevate silver line and they obtained it for me.

worldwidedreamer

So the Virgin America Premium credit card offers a bunch of benefits not included with any Alaska card, e.g. no change or cancel fees, status points, $150 off companion ticket, and priority boarding.

Any wisdom in terms of whether these will be grandfathered-in with all the changes?

Eastbay1K

My streak of "good luck" has ended, BIGLY.

Online payment from my bank of $7000 did not process. I followed up with my bank. My bank contacted Comenity a few days ago. My bank calls back this morning and says we need a conference call of both banks and myself for them to process this. Comenity then verifies every bit of my information, and wants me to update my income information (denied) before saying that they have no record of the payment, and that my bank needs to put the proof in writing. My bank asks for fax #, etc., as it has transaction proof ready to go, and Comenity rep says it will only accept mail. This is unbelievable. A payment from July 31 will likely go unresolved for no less than another week because of this. My sense is that this will go on even longer. Comenity rep also tells me that my account won't suffer interest charges until March, 2018. I said "2017." He said, no, 2018.

artieb78

I had the same thing happen. Online payment (made via Community/VX card website) did not go through. They said it was a "glitch" and to resubmit payment.

I added VX/Comenity as a payer via my regular bank account and paid it that way. The Comenity site has lots of problems.

Eastbay1K

I wish mine were so easy. I'm missing $7K from my bank account for 8 days now.

jakers3200

Statement just closed, and I see that they shorted me almost 600 VA points based on my spend last month. Anyone have a similar issue? Initially I thought it may have been related to an AirBnB payment made via Apple Pay (which matched the difference within 2 points), until I realized they also had a debit of about 150 points for returns that month.

Short version: got shorted on miles. Wonder if this is possibly a feature, a bug related to Apple Pay or something else.

artieb78

I've had situations where spending at the very end of the statement period (posted within the last 1-2 days of statement close date) sometimes does not post to VX until the following month. The statement does correctly state how many points were earned that month, but not all of the earned credit posts for some reason. I've never had an issue where it didn't post the following month.

milypan

Why would you think that the VX card, and Comenity Bank as an issuer, will stick around after the merger? AA's arrangement with Citi and Barclay is the exception, not the rule. And neither of those issuers is nearly as hopeless as Comenity.

Eastbay1K

It will probably stick around as long as the contract period lasts.

maxp0wers

i have the same opinion, although i'm starting to feel like a minority. But I use AS' ffp almost exclusively, so taking 1.3x AS points per dollar seems like a solid idea. Better than SPG card: $50 AF instead of $95, higher earning rate, and no need to wait to incur 20k points( again, primary goal is AS miles only ).

I will use the card for all non-bonus spend beyond 30 transactions on my amex edp card. Maybe rotate it out with the chase freedom unlimited, depending on needs.

But I still see a good amount of value in this card until it disappears...if you are loyal to AS.

unavaca

Have the premium card and just got hit with the annual fee a few days ago. They only thing they offered was switching to the $49/yr card.

Boraxo

So with AS now offering first checked bag free on VX to BofA cardholders, I gather the only benefit to getting this card beyond the signing bonus is 3 points/$1 and the no change fee (travel credit for cancelled flights).

Speaking of which has anyone been able to get a travel credit for cancelling an AS flight that was purchased with the Comenity card?

What about priority boarding on AS flights?

maxp0wers

i just got an email today from AS today stating that the AS card now earns 3x points on VX purchases as well.