Horrible First Experience with the "New" Elevate
Aug 24, 2012 | 2:06 pm
#31
Join Date: Mar 2011
Location: LAX
Posts: 230
While I may interpret the text as wrong, this is how it reads.
Care to answer any of the questions I brought up in my misunderstanding of the text?
Upgrades are at 12 and 24 hours if available.
So are advance purchase windows.
... but all those are out the window if someone buys full fare up to 2 hours before the flight?
Care to answer any of the questions I brought up in my misunderstanding of the text?
Upgrades are at 12 and 24 hours if available.
So are advance purchase windows.
... but all those are out the window if someone buys full fare up to 2 hours before the flight?
Aug 25, 2012 | 12:05 am
#32
Original Poster
Join Date: Nov 2011
Location: San Francisco, CA
Programs: VX Silver
Posts: 29
While I may interpret the text as wrong, this is how it reads.
Care to answer any of the questions I brought up in my misunderstanding of the text?
Upgrades are at 12 and 24 hours if available.
So are advance purchase windows.
... but all those are out the window if someone buys full fare up to 2 hours before the flight?
Care to answer any of the questions I brought up in my misunderstanding of the text?
Upgrades are at 12 and 24 hours if available.
So are advance purchase windows.
... but all those are out the window if someone buys full fare up to 2 hours before the flight?
Sep 7, 2012 | 11:07 pm
#33
Join Date: Sep 2012
Posts: 2
VX sucks donkey di
Called into Elevate tonight, since I noticed that not only does my account say 0 status points (which even the rep admitted was clearly a system error, since i've had a number of flights and monthly credit card status updates), but it also doesn't reflect me as Silver Status.
She told me that even though I had both confirmation of my elevate silver card and forwarded that to her, as well as my elevate silver status email, she still stated that there was absolutely nothing her and her supervisor could do about a flight tomorrow, and that I absolutely wouldn't be placed on the upgrade list.
She told me that even though I had both confirmation of my elevate silver card and forwarded that to her, as well as my elevate silver status email, she still stated that there was absolutely nothing her and her supervisor could do about a flight tomorrow, and that I absolutely wouldn't be placed on the upgrade list.
W T F is up with their piss poor customer service. I'd rather travel as a platinum on American than silver on Virgin if they can't get their shet together.
Last edited by manhattanboy; Sep 7, 2012 at 11:08 pm Reason: Had to re-edit in the cuz wordz
Sep 8, 2012 | 7:13 pm
#34
Join Date: Dec 2007
Programs: Enough to travel better
Posts: 2,023
My experience was similar to this. I have been told it would take a vague "several weeks" to fix and they could do nothing about it.
W T F is up with their piss poor customer service. I'd rather travel as a platinum on American than silver on Virgin if they can't get their shet together.
W T F is up with their piss poor customer service. I'd rather travel as a platinum on American than silver on Virgin if they can't get their shet together.
