VX sucks donkey di
Originally Posted by
trevorwh
Called into Elevate tonight, since I noticed that not only does my account say 0 status points (which even the rep admitted was clearly a system error, since i've had a number of flights and monthly credit card status updates), but it also doesn't reflect me as Silver Status.
She told me that even though I had both confirmation of my elevate silver card and forwarded that to her, as well as my elevate silver status email, she still stated that there was absolutely nothing her and her supervisor could do about a flight tomorrow, and that I absolutely wouldn't be placed on the upgrade list.
My experience was similar to this. I have been told it would take a vague "several weeks" to fix and they could do nothing about it.
W T F is up with their piss poor customer service. I'd rather travel as a platinum on American than silver on Virgin if they can't get their shet together.
Last edited by manhattanboy; Sep 7, 2012 at 11:08 pm
Reason: Had to re-edit in the cuz wordz