Does US have a 24 Hour Penalty Free Cancellation/Refund Policy?
#1
Original Poster
Join Date: Dec 2002
Location: PDX
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Posts: 2,561
Does US have a 24 Hour Penalty Free Cancellation/Refund Policy?
Sorry for the newbie question - I have not flown US in many years - do they offer a 24 hour or so refund policy for purchased tickets?
#2
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
Unfortunately not. They do let you hold a ticket for 24 hours before purchase, and will guarantee the fare. Currently, this can only be done by phone.
If you search the forum there are reports of FTers getting around this on a "one time only" basis by pointing to specific parts of the website where the wording is ambiguous.
If you search the forum there are reports of FTers getting around this on a "one time only" basis by pointing to specific parts of the website where the wording is ambiguous.
#3
Original Poster
Join Date: Dec 2002
Location: PDX
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Posts: 2,561
thanks
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#4
FlyerTalk Evangelist
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I'm going to bring up this old thread rather than start a new one. Is the information above still correct - i.e. US doesn't allow cancellations without charge within 24 hours of ticketing? Also, that there is no way to hold a ticket online - that it can only be done by phone.
My additional question would be, if I do place a ticket on hold for 24 hours, do I have to call back to ticket, thus incurring a booking fee for booking over the phone? Or can I complete the booking on the Web site?
My additional question would be, if I do place a ticket on hold for 24 hours, do I have to call back to ticket, thus incurring a booking fee for booking over the phone? Or can I complete the booking on the Web site?
#5
Join Date: Jan 2006
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I'm going to bring up this old thread rather than start a new one. Is the information above still correct - i.e. US doesn't allow cancellations without charge within 24 hours of ticketing? Also, that there is no way to hold a ticket online - that it can only be done by phone.
My additional question would be, if I do place a ticket on hold for 24 hours, do I have to call back to ticket, thus incurring a booking fee for booking over the phone? Or can I complete the booking on the Web site?
My additional question would be, if I do place a ticket on hold for 24 hours, do I have to call back to ticket, thus incurring a booking fee for booking over the phone? Or can I complete the booking on the Web site?
You can complete a held booking by telephone or you can let that one expire and start a new booking online.
#6
Join Date: Jun 2005
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How do you hold a booking online? I don't believe I have ever seen this option.
#7
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Per the response above you can create a reservation on the phone and hold it. If the price is still the same forget about the one you booked over the phone and create a web reservation. If the price went up the next day you can call and book the held one (with phone fee). They would be two completely different reservations.
Last edited by CDKing; Aug 16, 2009 at 8:49 pm
#8
Join Date: Jun 2007
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Oh, I thought putting a reservation on hold meant that the airline would guarantee a hold on the seat but not the fare.
#9
Join Date: Nov 2003
Location: AVL
Programs: AA EXP ; Cunard Plat
Posts: 4,211
From US Terms of Transportation
4.4 24 Hour Hold Policy
US Airways will hold a customer’s telephone reservation without payment or penalty, upon request, for a maximum period of 24 hours. This policy applies to domestic refundable as well as non−refundable fares.
A telephone reservation is defined as an itinerary or trip for which payment has not been received. Once a domestic ticket is purchased using a nonrefundable fare, the applicable fees will be collected for any itinerary change and refunds will not be issued.
US Airways will hold a customer’s telephone reservation without payment or penalty, upon request, for a maximum period of 24 hours. This policy applies to domestic refundable as well as non−refundable fares.
A telephone reservation is defined as an itinerary or trip for which payment has not been received. Once a domestic ticket is purchased using a nonrefundable fare, the applicable fees will be collected for any itinerary change and refunds will not be issued.
#10
Join Date: Jul 2009
Posts: 311
Am I correc that Orbitz allows cancellation within 24 hours after purchase, with refund? If so, that would be another alternative.
#11
FlyerTalk Evangelist
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Flight cancellations within 24 hours of booking
One of the exceptions to the cancellation mentioned is:
flights booked with certain airlines.
It doesn't say which airlines they are referring to
#12
Join Date: Mar 2007
Location: Orchard Field
Posts: 1,421
Does US have a 24-hour cancel policy?
Title says it all - I'm a UA flyer usually .... thanks.
#13
Join Date: Jan 2006
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You can hold a reservation by telephone. Otherwise, restricted fare tickets are non-refundable once purchased.
#14
Join Date: Nov 2005
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Some corporate travel agents have negotiated a 24 hr cancellation period on purchased tickets. My last company did.