Does US have a 24 Hour Penalty Free Cancellation/Refund Policy?
May 12, 2010, 2:18 pm
#46
Join Date: Nov 2005
Programs: Chick-Fil-A Red, Wawa, Red Cross blood donor
Posts: 4,826
Some corporate travel agents do, however, have arrangements with US that you can do 24 hour cancellation. My current and previous companies both have that ability.
May 12, 2010, 10:35 pm
#47
Join Date: Mar 2007
Programs: US Platinum, Marriott Platinum, Hertz 5-Star
Posts: 923
May 13, 2010, 12:39 am
#48
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,235
Hypothetical since I didn't see verbage on UA or CO explicitly denying this:
What if you book a UA codeshare on .bomb with all or perhaps only one segment on US metal? Does UA's 24 hour policy cover this?
Another hypothetical - Assume the first scenario is no. What about a codeshare on CO metal purchased on .bomb (or vice versa)? Since both CO and UA have 24 hour policies, would you be covered this way?
What if you book a UA codeshare on .bomb with all or perhaps only one segment on US metal? Does UA's 24 hour policy cover this?
Another hypothetical - Assume the first scenario is no. What about a codeshare on CO metal purchased on .bomb (or vice versa)? Since both CO and UA have 24 hour policies, would you be covered this way?
Aug 12, 2010, 12:52 pm
#49
Join Date: Jul 2010
Posts: 7
Found this on USAir site:
"Allow reservations to be canceled without penalty for a defined period of time
US Airways will cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase, in order to give customers an opportunity to check for lower fares through other distribution systems, such as travel agents or the internet.
This policy applies to refundable as well as non-refundable fares.
Refunds will be processed via the US Airways refund department regardless of when the tickets were purchased and the type of ticket (paper or electronic). Changes made to the itinerary more than 24 hours after purchase will be assessed the current change fee regardless of when the tickets were purchased.
Provide prompt ticket refunds
US Airways will refund tickets purchased within the last 24 hours, and fully-refundable unused tickets purchased by credit card, within seven business days of receipt of the refund application. Tickets purchased within the last 24 hours, and refundable unused tickets purchased with cash or check, will be refunded within 20 business days of receipt of the refund application.
All refund requests are entered into a tracking system by refund type, date of receipt and date of correspondence.
".
I just cancelled my reservation within 1 hour of puchasing the ticket.
"Allow reservations to be canceled without penalty for a defined period of time
US Airways will cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase, in order to give customers an opportunity to check for lower fares through other distribution systems, such as travel agents or the internet.
This policy applies to refundable as well as non-refundable fares.
Refunds will be processed via the US Airways refund department regardless of when the tickets were purchased and the type of ticket (paper or electronic). Changes made to the itinerary more than 24 hours after purchase will be assessed the current change fee regardless of when the tickets were purchased.
Provide prompt ticket refunds
US Airways will refund tickets purchased within the last 24 hours, and fully-refundable unused tickets purchased by credit card, within seven business days of receipt of the refund application. Tickets purchased within the last 24 hours, and refundable unused tickets purchased with cash or check, will be refunded within 20 business days of receipt of the refund application.
All refund requests are entered into a tracking system by refund type, date of receipt and date of correspondence.
".
I just cancelled my reservation within 1 hour of puchasing the ticket.
Aug 12, 2010, 1:52 pm
#50
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Yup. It changed around July 7 as part of their new customer care policy in, I think, response to recent DOT urgings. My understanding is that they have made a corresponding change making some restrictions with respect to 24 hour holds.
I was able to cancel a reservation and seek a full refund without a problem a few days ago.
I was able to cancel a reservation and seek a full refund without a problem a few days ago.
Aug 12, 2010, 2:34 pm
#51
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Found this on USAir site:
"Allow reservations to be canceled without penalty for a defined period of time
US Airways will cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase, in order to give customers an opportunity to check for lower fares through other distribution systems, such as travel agents or the internet.
This policy applies to refundable as well as non-refundable fares.
Refunds will be processed via the US Airways refund department regardless of when the tickets were purchased and the type of ticket (paper or electronic). Changes made to the itinerary more than 24 hours after purchase will be assessed the current change fee regardless of when the tickets were purchased.
Provide prompt ticket refunds
US Airways will refund tickets purchased within the last 24 hours, and fully-refundable unused tickets purchased by credit card, within seven business days of receipt of the refund application. Tickets purchased within the last 24 hours, and refundable unused tickets purchased with cash or check, will be refunded within 20 business days of receipt of the refund application.
All refund requests are entered into a tracking system by refund type, date of receipt and date of correspondence.
".
I just cancelled my reservation within 1 hour of puchasing the ticket.
"Allow reservations to be canceled without penalty for a defined period of time
US Airways will cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase, in order to give customers an opportunity to check for lower fares through other distribution systems, such as travel agents or the internet.
This policy applies to refundable as well as non-refundable fares.
Refunds will be processed via the US Airways refund department regardless of when the tickets were purchased and the type of ticket (paper or electronic). Changes made to the itinerary more than 24 hours after purchase will be assessed the current change fee regardless of when the tickets were purchased.
Provide prompt ticket refunds
US Airways will refund tickets purchased within the last 24 hours, and fully-refundable unused tickets purchased by credit card, within seven business days of receipt of the refund application. Tickets purchased within the last 24 hours, and refundable unused tickets purchased with cash or check, will be refunded within 20 business days of receipt of the refund application.
All refund requests are entered into a tracking system by refund type, date of receipt and date of correspondence.
".
I just cancelled my reservation within 1 hour of puchasing the ticket.
Aug 12, 2010, 2:34 pm
#52
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Hypothetical since I didn't see verbage on UA or CO explicitly denying this:
What if you book a UA codeshare on .bomb with all or perhaps only one segment on US metal? Does UA's 24 hour policy cover this?
Another hypothetical - Assume the first scenario is no. What about a codeshare on CO metal purchased on .bomb (or vice versa)? Since both CO and UA have 24 hour policies, would you be covered this way?
What if you book a UA codeshare on .bomb with all or perhaps only one segment on US metal? Does UA's 24 hour policy cover this?
Another hypothetical - Assume the first scenario is no. What about a codeshare on CO metal purchased on .bomb (or vice versa)? Since both CO and UA have 24 hour policies, would you be covered this way?
Sep 2, 2010, 8:08 pm
#53
Join Date: Nov 2005
Location: Harrisburg, PA / Savannah, GA (when home!)
Programs: DL-Diamond; UA-Silver (moan); Hilton-DIA; Marriott-PPE; IHG-Plat; NC-Exec Elite
Posts: 553
have to call in?
So, not being a high level elite on US like I used to be, I have found myself flying them increasingly more due to *A codeshare w/CO.
And, was ecstatic to read under the revised Customer First policy that they would allow 24 hour refunds.
Went to take advantage of this, and cancel w/in 24 hour only led to an e-mail indicating 'future value'. Had to call - the CSR indicated 'new policy not too familiar with it' - didn;t know if I shoudl be able to do it online, but requested refund and noted account.
And, was ecstatic to read under the revised Customer First policy that they would allow 24 hour refunds.
Went to take advantage of this, and cancel w/in 24 hour only led to an e-mail indicating 'future value'. Had to call - the CSR indicated 'new policy not too familiar with it' - didn;t know if I shoudl be able to do it online, but requested refund and noted account.
Sep 3, 2010, 10:27 am
#54
Join Date: Jan 2009
Location: PHL
Programs: US -Plat, UA-Plat, AA-Plat, Marriott - Platinum,
Posts: 235
Sep 7, 2010, 10:56 am
#55
Join Date: Sep 2009
Posts: 48
Found this on USAir site:
"Allow reservations to be canceled without penalty for a defined period of time
US Airways will cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase, in order to give customers an opportunity to check for lower fares through other distribution systems, such as travel agents or the internet.
This policy applies to refundable as well as non-refundable fares.
Refunds will be processed via the US Airways refund department regardless of when the tickets were purchased and the type of ticket (paper or electronic). Changes made to the itinerary more than 24 hours after purchase will be assessed the current change fee regardless of when the tickets were purchased.
Provide prompt ticket refunds
US Airways will refund tickets purchased within the last 24 hours, and fully-refundable unused tickets purchased by credit card, within seven business days of receipt of the refund application. Tickets purchased within the last 24 hours, and refundable unused tickets purchased with cash or check, will be refunded within 20 business days of receipt of the refund application.
All refund requests are entered into a tracking system by refund type, date of receipt and date of correspondence.
".
I just cancelled my reservation within 1 hour of puchasing the ticket.
"Allow reservations to be canceled without penalty for a defined period of time
US Airways will cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase, in order to give customers an opportunity to check for lower fares through other distribution systems, such as travel agents or the internet.
This policy applies to refundable as well as non-refundable fares.
Refunds will be processed via the US Airways refund department regardless of when the tickets were purchased and the type of ticket (paper or electronic). Changes made to the itinerary more than 24 hours after purchase will be assessed the current change fee regardless of when the tickets were purchased.
Provide prompt ticket refunds
US Airways will refund tickets purchased within the last 24 hours, and fully-refundable unused tickets purchased by credit card, within seven business days of receipt of the refund application. Tickets purchased within the last 24 hours, and refundable unused tickets purchased with cash or check, will be refunded within 20 business days of receipt of the refund application.
All refund requests are entered into a tracking system by refund type, date of receipt and date of correspondence.
".
I just cancelled my reservation within 1 hour of puchasing the ticket.
Thanks, FT!
Sep 7, 2010, 11:39 am
#56
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Hypothetical since I didn't see verbage on UA or CO explicitly denying this:
What if you book a UA codeshare on .bomb with all or perhaps only one segment on US metal? Does UA's 24 hour policy cover this?
Another hypothetical - Assume the first scenario is no. What about a codeshare on CO metal purchased on .bomb (or vice versa)? Since both CO and UA have 24 hour policies, would you be covered this way?
What if you book a UA codeshare on .bomb with all or perhaps only one segment on US metal? Does UA's 24 hour policy cover this?
Another hypothetical - Assume the first scenario is no. What about a codeshare on CO metal purchased on .bomb (or vice versa)? Since both CO and UA have 24 hour policies, would you be covered this way?
Sep 7, 2010, 3:44 pm
#57
Join Date: Jul 2010
Location: DCA
Programs: US CP, DL GM, AA Plat
Posts: 729
I cancelled a flight within 24 hours and the refund showed up 2 days later on my credit card. Wish they would let you cancel online like you can with delta...although they are probably trying to keep this 24 hour cancel policy on the down low
Sep 9, 2010, 12:16 pm
#58
Join Date: Jul 2010
Posts: 7
Found this on USAir site:
"Allow reservations to be canceled without penalty for a defined period of time
US Airways will cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase, in order to give customers an opportunity to check for lower fares through other distribution systems, such as travel agents or the internet.
This policy applies to refundable as well as non-refundable fares.
Refunds will be processed via the US Airways refund department regardless of when the tickets were purchased and the type of ticket (paper or electronic). Changes made to the itinerary more than 24 hours after purchase will be assessed the current change fee regardless of when the tickets were purchased.
Provide prompt ticket refunds
US Airways will refund tickets purchased within the last 24 hours, and fully-refundable unused tickets purchased by credit card, within seven business days of receipt of the refund application. Tickets purchased within the last 24 hours, and refundable unused tickets purchased with cash or check, will be refunded within 20 business days of receipt of the refund application.
All refund requests are entered into a tracking system by refund type, date of receipt and date of correspondence.
".
I just cancelled my reservation within 1 hour of puchasing the ticket.
"Allow reservations to be canceled without penalty for a defined period of time
US Airways will cancel a purchased ticket for a full refund without penalty for up to 24 hours after purchase, in order to give customers an opportunity to check for lower fares through other distribution systems, such as travel agents or the internet.
This policy applies to refundable as well as non-refundable fares.
Refunds will be processed via the US Airways refund department regardless of when the tickets were purchased and the type of ticket (paper or electronic). Changes made to the itinerary more than 24 hours after purchase will be assessed the current change fee regardless of when the tickets were purchased.
Provide prompt ticket refunds
US Airways will refund tickets purchased within the last 24 hours, and fully-refundable unused tickets purchased by credit card, within seven business days of receipt of the refund application. Tickets purchased within the last 24 hours, and refundable unused tickets purchased with cash or check, will be refunded within 20 business days of receipt of the refund application.
All refund requests are entered into a tracking system by refund type, date of receipt and date of correspondence.
".
I just cancelled my reservation within 1 hour of puchasing the ticket.
Just to follow up on my refund request process. Apparrently, just cancelled online within 24 hours is not enough. I have to fax the request to the US refund department. Days later, got an email from the refund department stating that the ticket is non-refundable (Another poster received the same sort of email). Have to call customer service and she said her supervisor will put in the refund request again. Seems like you will get the automatic rejection email first and then have to call customer service.
Sep 11, 2010, 1:54 pm
#59
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
This is a great change in policy. Is it better to book directly on USAir website - is it more hassle to get a refund if I don't? (E.g., on the UA website.) I've actually never booked a ticket through USair directly.
Sep 11, 2010, 3:55 pm
#60
Join Date: Jun 2009
Location: Ha Noi, Viet Nam.
Programs: UA 1K M, AA 2 MM PREM, AVIS First, HYATT Explorist, Marriott Lifetime Platinum., Hilton Gold.
Posts: 657
some more info
Just booked a ticket on US, was told no more hold allowed but tickets can be refunded within 24 hours or booking.
Hope this helps!
Hope this helps!