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FlyerTalk Forums > Miles&Points Discontinued Programs/Partners US Airways | Dividend Miles (Pre-Consolidation with American Airlines)

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Is the call center outsourced?

Is the call center outsourced?

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Old

May 12, 2012, 11:22 am

#61

thomwithanh

Join Date: Jan 2012

Location: BGM/ PHL

Programs: US (Silver, *A Silver), AA, Starbucks (Gold)

Posts: 2,242

Quote:

Originally Posted by GeorgeJ

Problem of geography knowledge too...

Last year after a cancellation at BWI, the phone agent told me I needed to fly to PHX and then make a connection to get to JAX...

If I wasn't in a hurry I'd do that in a heartbeat. 4,000 extra PQM's? Yes please!

thomwithanh is offline

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