Oct 14, 2013, 4:55 pm
Last edit by: NewbieRunner
Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.
Discussion on using US miles to book oneworld awards is available here.
If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.
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Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.
Please see the devoted thread on using US miles to book AA here.
Discussion on using US miles to book oneworld awards is available here.
If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.
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Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.
- Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
- American Airlines awards cannot be combined with any of our current partner.
- American Airlines award travel chart (PDF)
Please see the devoted thread on using US miles to book AA here.
Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]
Jul 28, 2011, 11:35 am
#6766
Join Date: Sep 2007
Location: SEA
Programs: AA, AS, BA, UA, HH, Hyatt
Posts: 104
I went ahead and put my first US Star Alliance award reservation on hold this morning...
4 J Tickets all on LH except for the first segment
SFO-ORD-FRA-ABV-PHC(Dest)-ABV-FRA(Stop)-SFO
This strange thing is that they let me book the FRA-SFO flight much further past the typical 334 days out. Its actually 337!
I was really excited they the agent was able to do this, but the problem is that in the last few days as well as right before she booked the FRA-SFO segment their had been 0 J seats available on CO.com and Aeroplan's websites?! The agent kept telling me the seats were there and I'm not one to complain about extra availability so I had her get the seats and place the reservation on hold. Now when I check usairways.com my reservation says status 'active' for every segment except this one which says its canceled? I called twice to ask about it but was told their is no problems?!
I will probably call and try to ticket this tomorrow but want to know if anyone has ever encountered anything like this before?
4 J Tickets all on LH except for the first segment
SFO-ORD-FRA-ABV-PHC(Dest)-ABV-FRA(Stop)-SFO
This strange thing is that they let me book the FRA-SFO flight much further past the typical 334 days out. Its actually 337!
I was really excited they the agent was able to do this, but the problem is that in the last few days as well as right before she booked the FRA-SFO segment their had been 0 J seats available on CO.com and Aeroplan's websites?! The agent kept telling me the seats were there and I'm not one to complain about extra availability so I had her get the seats and place the reservation on hold. Now when I check usairways.com my reservation says status 'active' for every segment except this one which says its canceled? I called twice to ask about it but was told their is no problems?!
I will probably call and try to ticket this tomorrow but want to know if anyone has ever encountered anything like this before?
Jul 28, 2011, 5:34 pm
#6767
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
So, I got a strange email from US this morning. It had the details of my upcoming flights which are departing in just under 3 weeks. The subject or body of the email didn't indicate any changes, but the first segment showed me departing on a later flight than originally booked - all the flights are on TG.
I checked my booking on the TG website and it still shows the original flight details all confirmed with seat numbers etc.
I called up TG and they had no idea why US would show me on the flight shown in the email. If I showed up for the flight US is showing in the email I'd have missed my ticketed flight by 5.5 hours!
I'm at a loss to understand how an automatically generated email could show me on a flight that I clearly don't have a reservation for...how bizarre does your IT have to be to create a situation like this?
I guess I should also call US and see what they say.
I checked my booking on the TG website and it still shows the original flight details all confirmed with seat numbers etc.
I called up TG and they had no idea why US would show me on the flight shown in the email. If I showed up for the flight US is showing in the email I'd have missed my ticketed flight by 5.5 hours!
I'm at a loss to understand how an automatically generated email could show me on a flight that I clearly don't have a reservation for...how bizarre does your IT have to be to create a situation like this?
I guess I should also call US and see what they say.
Jul 28, 2011, 5:44 pm
#6768
Join Date: Sep 2010
Posts: 179
Have anyone been able to book LH F to EU manually recently or its a lost case?
Jul 28, 2011, 8:51 pm
#6769
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
For Award tickets, the rules of each FFP programme dictate the maximum MPM band permitted (but there are no surcharges). For example, AC AE allows MPM+5% and UA MP allows MPM+15%.
http://Help.KVSTool.com/#MPM
Jul 28, 2011, 9:18 pm
#6770
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
So, I got a strange email from US this morning. It had the details of my upcoming flights which are departing in just under 3 weeks. The subject or body of the email didn't indicate any changes, but the first segment showed me departing on a later flight than originally booked - all the flights are on TG.
I checked my booking on the TG website and it still shows the original flight details all confirmed with seat numbers etc.
I called up TG and they had no idea why US would show me on the flight shown in the email. If I showed up for the flight US is showing in the email I'd have missed my ticketed flight by 5.5 hours!
I'm at a loss to understand how an automatically generated email could show me on a flight that I clearly don't have a reservation for...how bizarre does your IT have to be to create a situation like this?
I guess I should also call US and see what they say.
I checked my booking on the TG website and it still shows the original flight details all confirmed with seat numbers etc.
I called up TG and they had no idea why US would show me on the flight shown in the email. If I showed up for the flight US is showing in the email I'd have missed my ticketed flight by 5.5 hours!
I'm at a loss to understand how an automatically generated email could show me on a flight that I clearly don't have a reservation for...how bizarre does your IT have to be to create a situation like this?
I guess I should also call US and see what they say.
I have spent all morning playing phone tennis between US and TG.
US are claiming that TG never confirmed the flights I booked 3.5 months ago. TG have no idea why they would say that and say the booking was A OK.
US have issued a ticket exchange against the PNR and now it seems I will lose the original bookings and will travel on less than ideal flights that US has been able to confirm O class inventory for. At the moment I have 6 flights showing up on my PNR for 4 segments...US also changed another one.
US will only deal with TG in Los Angeles who have closed for the day and will not speak to another office. By tomorrow I'm sure I will have lost the perfectly sound bookings for the flights I wanted and will be forced to travel on the flights US Airways would rather I did.
This is the most frustrating situation...seriously annoyed at US, how about picking the phone up and asking TG what's going on before you screw up my plans!
Jul 28, 2011, 9:36 pm
#6771
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,411
wow... is right!!
I hope they manage to work something out for you - but it looks like it might be too late is US has already tried to issue an exchange.
Can I just ask whether or not you contacted TG soon after making the reservation with US and asked specifically whether there were ticket numbers against your TG booking?
I have always used that tactic to ensure the integrity of the booking. I'm just wondering if that still holds true, or whether you had done that and still come with these issues?
is right!!I hope they manage to work something out for you - but it looks like it might be too late is US has already tried to issue an exchange.
Can I just ask whether or not you contacted TG soon after making the reservation with US and asked specifically whether there were ticket numbers against your TG booking?
I have always used that tactic to ensure the integrity of the booking. I'm just wondering if that still holds true, or whether you had done that and still come with these issues?
Jul 28, 2011, 9:57 pm
#6772
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
wow... is right!!
I hope they manage to work something out for you - but it looks like it might be too late is US has already tried to issue an exchange.
Can I just ask whether or not you contacted TG soon after making the reservation with US and asked specifically whether there were ticket numbers against your TG booking?
is right!!I hope they manage to work something out for you - but it looks like it might be too late is US has already tried to issue an exchange.
Can I just ask whether or not you contacted TG soon after making the reservation with US and asked specifically whether there were ticket numbers against your TG booking?
I called up TG a couple of days after booking and selected seats.
I have to say the US supervisor I spoke to this morning was incredibly condescending - wouldn't matter what information I relayed from TG, US was right, no questions.
Yes, I don't hold out much hope of securing my original reservations.
Jul 28, 2011, 10:07 pm
#6773
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,411
I have always had a 037 ticket number, now I have 2!
I called up TG a couple of days after booking and selected seats.
I have to say the US supervisor I spoke to this morning was incredibly condescending - wouldn't matter what information I relayed from TG, US was right, no questions.
Yes, I don't hold out much hope of securing my original reservations.
I called up TG a couple of days after booking and selected seats.
I have to say the US supervisor I spoke to this morning was incredibly condescending - wouldn't matter what information I relayed from TG, US was right, no questions.
Yes, I don't hold out much hope of securing my original reservations.
Following advice here on FT I always do that now and have run in to the problem where the airline did not, so the seat was going to be cancelled in their system.
Jul 28, 2011, 10:13 pm
#6774
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
Thanks for the reply... I know you had ticket numbers, but when you called thai to select seats, did you ask them 'have you got ticket numbers against this booking?' I'm just wanting, if possible, to have clarification of that specific step.
Following advice here on FT I always do that now and have run in to the problem where the airline did not, so the seat was going to be cancelled in their system.
Following advice here on FT I always do that now and have run in to the problem where the airline did not, so the seat was going to be cancelled in their system.
Jul 28, 2011, 10:20 pm
#6775
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,411
All I can tell you is that when I spoke to Thai today they read out to me the original ticket number which was associated with my TG PNR. At that stage the PNR only showed the 4 original flights. At some point after my discussion with the US supervisor, the exchange seemed to be actioned, or begin to be actioned...I specifically asked her not to do anything, she laughed at me! The TG office here in Melbourne did not see the new ticket number against the booking but could pull up the details when I gave them the new number...they were heck of a confused by it all! Now the exchange seems to have moved on a step hence the 6 flights for 4 segments. By tomorrow I expect 4 again, 2 of which I don't like!
Maybe someone with ticketing experience might be able to shed light on this?
Jul 28, 2011, 10:33 pm
#6776
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
US stated that it never came back confirmed, ever, and that they tried to (long?) sell it and it never came back. O class availability was completely wide open on SYD-BKK flights as you probably know.
It seems like some kind of IT fail which I'm stuck in the middle of.
Jul 28, 2011, 11:38 pm
#6777
Join Date: Dec 2004
Posts: 2,866
I am attempting a booking on LH, using miles, in first class.
Finally, if I used my CO miles instead, would there be any reason I should suspect similar issues? Or does collective FT experience indicate that there is generally no trouble getting confirmations, if the CO website can see the flights?
Finally, if I used my CO miles instead, would there be any reason I should suspect similar issues? Or does collective FT experience indicate that there is generally no trouble getting confirmations, if the CO website can see the flights?
Jul 29, 2011, 2:20 am
#6778
Join Date: Feb 2007
Location: Sydney, Australia
Programs: UA, QF, VS, AA, US, HH, SPG
Posts: 974
I went ahead and put my first US Star Alliance award reservation on hold this morning...
4 J Tickets all on LH except for the first segment
SFO-ORD-FRA-ABV-PHC(Dest)-ABV-FRA(Stop)-SFO
This strange thing is that they let me book the FRA-SFO flight much further past the typical 334 days out. Its actually 337!
I was really excited they the agent was able to do this, but the problem is that in the last few days as well as right before she booked the FRA-SFO segment their had been 0 J seats available on CO.com and Aeroplan's websites?! The agent kept telling me the seats were there and I'm not one to complain about extra availability so I had her get the seats and place the reservation on hold. Now when I check usairways.com my reservation says status 'active' for every segment except this one which says its canceled? I called twice to ask about it but was told their is no problems?!
I will probably call and try to ticket this tomorrow but want to know if anyone has ever encountered anything like this before?
4 J Tickets all on LH except for the first segment
SFO-ORD-FRA-ABV-PHC(Dest)-ABV-FRA(Stop)-SFO
This strange thing is that they let me book the FRA-SFO flight much further past the typical 334 days out. Its actually 337!
I was really excited they the agent was able to do this, but the problem is that in the last few days as well as right before she booked the FRA-SFO segment their had been 0 J seats available on CO.com and Aeroplan's websites?! The agent kept telling me the seats were there and I'm not one to complain about extra availability so I had her get the seats and place the reservation on hold. Now when I check usairways.com my reservation says status 'active' for every segment except this one which says its canceled? I called twice to ask about it but was told their is no problems?!
I will probably call and try to ticket this tomorrow but want to know if anyone has ever encountered anything like this before?
Jul 29, 2011, 9:21 am
#6779
Join Date: Jul 2010
Location: AGP/GIB
Programs: Hyatt Globalist, AA EXP
Posts: 358
Booking C class into Greece- do certain carriers ever offer SA awards?
Has anyone ever seen a Continental or Aegean flight available for star alliance rewards?
I look all the time and have never seen either.
Now, to find a creative way into Greece through LHR or FRA via AC or LH.
I look all the time and have never seen either.
Now, to find a creative way into Greece through LHR or FRA via AC or LH.
Jul 29, 2011, 10:16 am
#6780
Join Date: Feb 2010
Location: Československ socialistick republika
Posts: 375
FRA/MUC/DUS/ZRH/GVA/IST/BRU/VIE/LIS/CPH all have C availability to ATH.
Couldn't find any on Aegean, so you'll just have to fly through a *A hub to connect.