Calling into USAir
Dec 27, 2004, 6:07 pm
#1
In memoriam
Original Poster
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Calling into USAir
Unbelievable. . .tried calling 4 times today to redeem miles for an upcoming trip. After waiting (which I expected) had an agent tell me that he's too busy to deal with this and hung up. . .called back only to deal with Al the robot!
After 10 minutes and 25 seconds I didn't get anywhere except to be told that it would be faster to talk with the voicemail than a human being.
This is frustrating to say the least. . .who thought that trying to redeem miles would be this difficult (haven't even had a chance to talk with somebody to see if they can be redeemed)?!
After 10 minutes and 25 seconds I didn't get anywhere except to be told that it would be faster to talk with the voicemail than a human being.
This is frustrating to say the least. . .who thought that trying to redeem miles would be this difficult (haven't even had a chance to talk with somebody to see if they can be redeemed)?!
Dec 27, 2004, 11:06 pm
#2
Join Date: May 2001
Location: Phoenix
Programs: UA1k;HH Gold;MR Gold
Posts: 6,112
Ldsant
Perhaps today was just not a good day to do that?
There are still cancelled and delayed USAir flights all over the place - I think they are busy trying to get people and their luggage where they belong
Perhaps today was just not a good day to do that?
There are still cancelled and delayed USAir flights all over the place - I think they are busy trying to get people and their luggage where they belong
Dec 28, 2004, 12:07 am
#3
Join Date: Feb 2004
Location: LAS
Programs: DL PM, Honors Gold, Marriott Gold, AA Gold
Posts: 894
Originally Posted by jan_az
Ldsant
Perhaps today was just not a good day to do that?
There are still cancelled and delayed USAir flights all over the place - I think they are busy trying to get people and their luggage where they belong
Perhaps today was just not a good day to do that?
There are still cancelled and delayed USAir flights all over the place - I think they are busy trying to get people and their luggage where they belong
Dec 28, 2004, 1:53 am
#4
Join Date: Jul 2004
Location: Honolulu, Hawaii
Programs: US1
Posts: 1,928
Originally Posted by ldsant
Unbelievable. . .tried calling 4 times today to redeem miles for an upcoming trip. After waiting (which I expected) had an agent tell me that he's too busy to deal with this and hung up. . .called back only to deal with Al the robot!
After 10 minutes and 25 seconds I didn't get anywhere except to be told that it would be faster to talk with the voicemail than a human being.
This is frustrating to say the least. . .who thought that trying to redeem miles would be this difficult (haven't even had a chance to talk with somebody to see if they can be redeemed)?!
After 10 minutes and 25 seconds I didn't get anywhere except to be told that it would be faster to talk with the voicemail than a human being.
This is frustrating to say the least. . .who thought that trying to redeem miles would be this difficult (haven't even had a chance to talk with somebody to see if they can be redeemed)?!
Dec 28, 2004, 7:14 am
#5
Join Date: Jun 2000
Location: Groveland, FL, USA
Programs: Starriot Platinum, DL PM, HHonors Diamond, Hyatt Explorist
Posts: 1,041
I almost hate to suggest this, but is this something you could try booking on the website? Of course there are ANY NUMBER of reasons why it may not be possible, but if it was a simple domestic roundtrip for you on US metal, it might be possible.