Unbelievable. . .tried calling 4 times today to redeem miles for an upcoming trip. After waiting (which I expected) had an agent tell me that he's too busy to deal with this and hung up. . .called back only to deal with Al the robot!
After 10 minutes and 25 seconds I didn't get anywhere except to be told that it would be faster to talk with the voicemail than a human being.
This is frustrating to say the least. . .who thought that trying to redeem miles would be this difficult (haven't even had a chance to talk with somebody to see if they can be redeemed)?!
