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Old Nov 17, 2011, 7:49 pm
  #136  
 
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Thanks again Hit

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Last edited by myc2004; Nov 17, 2011 at 7:57 pm Reason: Found my answer
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Old Nov 20, 2011, 9:30 pm
  #137  
 
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Originally Posted by bevoinva
No need to call. Send them an email with a copy of your receipt. They will credit your account within a day or two. They are very responsive to this type of problem.
OK, have now tried the email route, lets see how succesful I am
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Old Nov 21, 2011, 5:08 pm
  #138  
 
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11/16/2011 11/21/11 THANKS AGAIN MILEAGE AWARD

Anyone have any luck getting activity dates corrected?
This was from a 11/13 purchase.
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Old Nov 22, 2011, 3:44 pm
  #139  
 
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Originally Posted by burmans
OK, have now tried the email route, lets see how successful I am
They replied within a day ans stated they would fix, and without even asking told me they would backdate so the Hit would count, it's great to see some places still believe in good Customer Service.
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Old Nov 22, 2011, 8:26 pm
  #140  
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Originally Posted by burmans
They replied within a day ans stated they would fix, and without even asking told me they would backdate so the Hit would count, it's great to see some places still believe in good Customer Service.
^^ !
let's just hope DM is also as nice with all of us with date issues!
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Old Nov 23, 2011, 3:52 pm
  #141  
 
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Originally Posted by synd
^^ !
let's just hope DM is also as nice with all of us with date issues!
Unfortunately I don't think this is the standard reply for other vendors, emails to a number of others (Vinesse/Audience rewards) have just gone into a black hole or OM who give the same reply regardless of what your email says.
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Old Dec 23, 2011, 12:37 pm
  #142  
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Mine posted two months late and caused me to miss a 10,000 mile bonus. Im hoping they respond to me as promptly as everyone else.
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Old Jan 21, 2012, 3:22 pm
  #143  
 
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still waiting on 10,000 miles that were missing because lack of TA being posted....we'll see
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Old Jan 22, 2012, 6:20 am
  #144  
 
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Happy to say that the sweep went through after midnight and the Thanks Again hit that showed for posting in December was recognized for the Grand slam timeframe and the points posted.
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