Updgrade lost
Aug 10, 2000 | 8:16 pm
#1
Original Poster
Original Member
Join Date: May 1998
Location: Syracuse, NY
Programs: 1k UA, UA MM, AA EXPlat
Posts: 650
Updgrade lost
Due to delays and cancellations yesterday, an upgrade that I used miles to obtain was denied to me yesterday. I was bumped to another flight on United for one segment, but the other had the first class upgrade. However, I was not compensated nor were my miles returned to me for the first un-upgraded segment. Any suggestions?
Aug 10, 2000 | 9:49 pm
#2
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,011
Perhaps you should post the routing you were on. You probably should have been given a downgrade kit.
Aug 11, 2000 | 12:05 am
#3
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,351
Yes - mileage adjustment and/or downgrade kit ..... did you ever have printout of reloc or boarding pass showing the orig. UG?
Aug 11, 2000 | 12:40 am
#4
Original Member
Join Date: May 1998
Location: Kirkland, WA
Posts: 6,932
Email Mileage Plus (from the www.ual.com web site) and explain the situation. THey will probably ask you to send in the boarding passes. You will be compensated either with a segment upgrade or by replacing the pro-rated miles.